The Team

The Office of the Chief Practitioner Professional Practice leads and sets the standards for evidence-informed contemporary practice for professionals working with children, young people and families in child safety and youth justice settings across the Agency. The Office is responsible for professional workforce learning and development, evidence-informed clinical practice development and policy, practice quality assurance and risk management, and for being an escalation point for response to serious events, complaints and wellbeing in care concerns across the Child Safety Youth Justice Operations Portfolio. 

About the Role

The Practice Quality Assurance Officer supports the delivery of high-quality child safety and youth justice services through the provision of robust quality assurance processes, including complaint and issue management, and supporting risk escalation and governance for Child Safety and Youth Justice Operations. The role ensures compliance with legislative, policy, and procedural requirements while actively incorporating client perspectives and trauma-informed principles into all activities.

This position contributes to continuous improvement by conducting audits, analysing practice data, and preparing reports that inform strategic decisions. It provides advice and guidance to practitioners and managers on quality assurance matters, complaint resolution, and governance processes, fostering a culture of accountability and excellence in service delivery.

Additionally, the occupant plays a critical role in monitoring, evaluating, and improving practice quality through audits, reviews, and governance processes. A core principle underpinning this work is Trauma-Informed Care, which prioritises safety, trust, and empowerment. Embedding client voice ensures that children, young people, and families are heard, and their experiences inform service improvement and decision-making.

We are offering

• Ongoing - ASAP start date 
• Full-time, 73.5 hours per fortnight
• Be part of a child-safe organisation
• Pathways to grow your career

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Applicants should be aware that for twelve (12) months from the date of publication, this selection process may be used to fill any subsequent full-time or part-time vacancies in accordance with Employment Direction 1.

We are looking for

Essential

• Current Tasmanian Registration to Work with Vulnerable People (RWVP) with a registration Status – Employment
• The Head of the State Service has determined that the person nominated for this job is to satisfy a pre-employment check before taking up the appointment, on promotion or transfer. The following checks are to be conducted:

Please note: The cost associated with obtaining a RWVP is the responsibility of the individual.

Statement of Duties and a reference guide to assist with applying online

Statement Of Duties (PDF)

Statement Of Duties (DOCX)

How to apply 

Applications should include:

• a 1–2 page written response demonstrating your experience, skills and knowledge as they relate to the Statement of Duties, and
• a resume that contains relevant personal details and work history.
• a valid email address for the purposes of email communication.
• The contact details of two referees (one must be your current or previous manager) who can confirm your work performance and ability to perform the duties.

Please note that we do not require a separate statement addressing the selection criteria.

Applications should be submitted online by 11.55pm AEDT on the advertised closing date.

More information

For further guidance please refer to our Information for Applicants (PDF).

Should you have any difficulties regarding applying for this vacancy online, please contact Department for Education, Children and Young People, HR Recruitment and Employment via phone +61 3 6165 6285 or email recruitment@decyp.tas.gov.au. 

Applicants needing more information are encouraged to request specific details of the vacancy from the Contact Person.

Name: Claire Gray
Title: Practice Quality Assurance Principal
Phone: 0417 928 311
Email: claire.gray@decyp.tas.gov.au

About DECYP

Our goal is to work together to ensure that every child and young person in Tasmania is known, safe, well and learning.

The child is at the centre of everything we do and the way we do it.

Our values of Connection, Courage, Growth, Respect, Responsibility represent the foundation of our department’s culture and guide us in all that we do to ensure bright lives positive futures for every child and young person in Tasmania.

We bring our values to life through our everyday behaviours and actions. We want to attract, recruit and retain people who uphold these values and are committed to building a strong values based culture.