Western Washington University, with over 15,000 students in seven colleges and the graduate school, is nationally recognized for its educational programs, students and faculty. The campus is located in Bellingham, Washington, a coastal community of 90,000 overlooking Bellingham Bay, the San Juan Islands and the North Cascades Mountain range. The city lies 90 miles north of Seattle and 60 miles south of Vancouver, British Columbia. Western has additional sites in Anacortes, Bremerton, Everett, Port Angeles, and Poulsbo. Western is recognized nationally for its successes, such as being named one of the top public master's-granting institutions in the Pacific Northwest for 25 years in a row by U.S. News & World Report.

Western Washington University is committed to achieving excellence through advancing inclusive success, increasing our Washington impact, and focusing on transformational education grounded in the liberal arts and sciences and based on innovative scholarship, research, and creative activity. Western's greatest strength is the outstanding students, faculty, staff, and alumni/ae who make up its community. Western supports an inclusive governance structure for all and provides a learning and working environment in which everyone can thrive. In pursuit of this excellence, individual employees are expected to establish and maintain productive and effective inclusive working relationships amongst diverse populations including staff, faculty, administration, student, and external constituents. Further, individual employees are expected to have the ability to operationalize sustainability concepts (economic, societal, environmental) into all aspects of performing their job duties.

This position supports Western Washington University’s degree programs on the Peninsulas. Responsibilities include providing program advising services to current and prospective students, providing student support services, and referrals to other units as needed. This position supports the faculty and adjunct faculty associated with the programs and is also responsible for collaborating with other Western team members to support the promotion of Western’s programs on the peninsulas. This position is primarily an in-person role with limited options for remote work and may have an extended schedule, working until 6PM to accommodate student and program needs.

Job Duties/Responsibilities:

(30%) WotP Administrative Support Tasks include: 

• Meet regularly with Olympic and Peninsula College advising professionals to provide program updates and confer about curricular issues concerning students
• Plan and execute events such as class presentations, outreach and recruitment events, new student and faculty orientations, open houses, info sessions, advising sessions, and student support and engagement activities
• Ensure accuracy of course information in WWU registration system through collaboration with departments and colleges
• Coordinate computer access for WWU students and faculty teaching and visiting the Olympic College Poulsbo campus
• Coordinate the planning of the annual schedule and quarterly class schedules with direction from academic program directors
• Request classroom assignments through Olympic College's scheduling software system
•  Collaborate with WWU Career Services to ensure access to Handshake for internship and job postings, career advising and information and other services as appropriate
• Work with and coordinate with academic program directors, academic departments, student support units and Outreach and Continuing Education units to ensure policies and procedures are consistently followed
• Work with Western on the Peninsulas and Olympic College colleagues to provide customer support at the front desk, serving students, faculty, staff and the general public on a walk-in basis
• Serve as primary point of contact for office supplies and ordering for Western on the Peninsulas and SEA Discovery Center, utilizing a purchasing card
• Maintain up to date and accurate student records in the appropriate WWU systems
• Meet regularly with Olympic and Peninsula College advising professionals to provide program updates and confer about curricular issues concerning students
•  Plan and execute events such as class presentations, outreach and recruitment events, new student and faculty orientations, open houses, info sessions, advising sessions, and student support and engagement activities
• Ensure accuracy of course information in WWU registration system through collaboration with departments and colleges
• Coordinate computer access for WWU students and faculty teaching and visiting the Olympic College Poulsbo campus
• Coordinate the planning of the annual schedule and quarterly class schedules with direction from academic program directors
• Request classroom assignments through Olympic College's scheduling software system
• Collaborate with WWU Career Services to ensure access to Handshake for internship and job postings, career advising and information and other services as appropriate
•  Work with and coordinate with academic program directors, academic departments, student support units and Outreach and Continuing Education units to ensure policies and procedures are consistently followed
• Work with Western on the Peninsulas and Olympic College colleagues to provide customer support at the front desk, serving students, faculty, staff and the general public on a walk-in basis
• Serve as primary point of contact for office supplies and ordering for Western on the Peninsulas and SEA Discovery Center, utilizing a purchasing card
•  Maintain up to date and accurate student records in the appropriate WWU systems

(20%) WotP Faculty Support Tasks include:

• Assist with coordination of Internships in cooperation with academic program directors as appropriate
• Assist faculty in making community connections (peninsulas region)
• Coordinate with IT Technician for classrooms and meeting rooms that require ITV or other technology
•  Coordinate with department contacts to ensure course supplies and materials for WWU on the Peninsulas faculty For adjunct faculty:
• Provide orientation to campus/classroom (Web4U, ITV, WWU email accounts, parking, Olympic College IT access, etc)
• Provide referrals to appropriate WWU office when faculty member or a student has a grievance, cheating is suspected or other academic policy issues arise with guidance from academic program directors
• Provide training and support on office equipment, policies and procedures
•  Assist adjunct faculty in finding space to hold office hours
• Provide support with information and reminders about grading policies and deadlines
•  Serve as initial point of contact for adjunct faculty as needed 

(30%) Academic and Student Support Tasks include:

• Provide pre-program advising for students in assigned programs
•  Advise current students in assigned program, ensuring accurate advising
• Create and maintain accurate prospective and current student records and contacts
• Utilize WWU systems to support student recruitment, advising and success, including Slate, Banner, Navigate, DegreeWorks and others as appropriate
•  Complete academic planning forms with direction from academic program directors
•  Liaise with OCE and WWU main campus support units (eg Office of the Registrar, Financial Aid, Veteran's Services, etc)
• Coordinate admissions with WWU Admissions Office
•  Create and maintain accurate physical and electronic student files
• Review and provide detailed reports on student progress quarterly
• Complete and submit accurate graduation applications for final review by Registrar's Office
• Triage registration questions and issues for students and faculty
•  Provide interface between WOTP students and WWU-Bellingham and/or OC-Bremerton student support services
• Work with WWU Veteran's Office to process VA paperwork; including coordination between OC and WWU when students are attending both institutions
• Coordinate student registration and financial aid across campuses and colleges with appropriate student support offices
•  Coordinate support services for Veterans and Active Duty Military students

(10%) Social Media Support tasks include:

•  Assist with the creation and implementation of a social media calendar for Peninsulas programs
• Collaborate with program faculty and staff to highlight recruitment events and program related activities on social media (Facebook and Instagram) 
• Support the creation of engaging content focused on recruitment and retention

(5%) Diversity, Equity, Inclusion, Anti-Racism, and Accessibility Work:

• Demonstrated commitment to valuing diversity and contributing to an inclusive working and learning environment
• Contribute to the unit, OCE, and Western's work on diversity, equity, inclusion, anti-racism, and accessibility through conversations and professional development  

(5%) Other duties as assigned

• AA degree and two years’ work experience in a professional office environment OR equivalent educational experience.
• Excellent verbal and written communication skills
• Demonstrated ability to work effectively with diverse populations
• Demonstrated ability to work independently
• Proven attention to detail and high level of accuracy in work
• Demonstrated creativity, innovation, flexibility and perseverance in a fast-paced environment
• Eagerness to work with a highly collaborative team to ensure student and programmatic success 
• Demonstrated ability to overcome setbacks and pursue goals with a positive attitude
• Valid driver’s license and reliable transportation
• Ability to travel
• Ability to work some weekends and evenings
• Ability to work in person, on campus up to 5 days per week
• Experience working with Microsoft Office Suite or similar office applications

• Bachelor’s degree
• Two years’ experience in higher education in an advising capacity or similar student-facing role
• Familiarity with FERPA regulations
• Familiarity with the challenges faced by non-traditional students
• Knowledge of the community college system
• Familiarity of social media as a tool for higher education
• Experience working with Banner, Slate, DegreeWorks, Navigate or other student systems

Application materials should address your experience related to the position responsibilities and the required and preferred qualifications.

Western Washington University (WWU) is an equal opportunity and affirmative action employer committed to assembling a diverse, broadly trained faculty and staff. Women, minorities, people with disabilities and veterans are strongly encouraged to apply. In compliance with applicable laws and in furtherance of its commitment to fostering an environment that welcomes and embraces diversity, WWU does not discriminate on the basis of race, color, creed, religion, national origin, sex (including pregnancy and parenting status), disability, age, veteran status, sexual orientation, gender identity or expression, marital status or genetic information in its programs or activities, including employment, admissions, and educational programs. See WWU’s Policy on Ensuring Equal Opportunity and Prohibiting Discrimination and Retaliation. Inquiries may be directed to the Office of Civil Rights and Title IX Compliance, Title IX and ADA Coordinator, Western Washington University, Old Main 126 (MS 9021), 516 High Street, Bellingham, WA 98225; 360.650.3307 (voice) or 711 (Washington Relay); crtc@wwu.edu

WWU is committed to providing reasonable accommodations to qualified individuals with disabilities upon request. To request this document in an alternate format or to request an accommodation, please contact Human Resources Disability Services, 360.650.3751 or 711 (Washington Relay).

Annual Security and Fire Safety Report: This report is provided pursuant to the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act ("The Clery Act"). It includes statistics for the previous three calendar years concerning reported crimes that occurred on Western's campus; in certain off-campus buildings or property owned or controlled by Western; and on public property within, or immediately adjacent to and accessible from, the campus. The report also includes institutional policies concerning campus security, such as policies concerning alcohol and drug use, crime prevention, the reporting of crimes, sexual assault, and other matters. You can obtain a copy of this report in printed or alternate formats by contacting the Office of the Vice President for Enrollment and Student Services at vpsa.office@wwu.edu. The report can be found at: Annual Security and Fire Safety Report.

All new employees must comply with the immunization policy and show employment eligibility verification as required by the U.S. Citizen and Immigration Service before beginning work at WWU. A thorough background check will be conducted on all new hires which includes a sexual misconduct background check.