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Senior Operation Manager / Operation Manager (Integrated Banking Services Division)

Job No.: 499259
Employment Type: Full time
Departments: Bank-wide Operation Department
Job Functions: Accounting, Bank Operations, Corporate Services, Customer Services, Quality Assurance, Claims


  • Supervise the team to ensure smooth and efficient day-to-day operations such as credit card business (merchant services, credit card services, settlement and chargeback), insurance, IPO receiving bank service, dividend payment service, special status maintenance, handling government and other external parties’ inquiry about customer accounts, ATM services, etc.
  • Communicate and coordinate with various internal and external parties
  • Optimize operation workflow to enhance efficiency and cost-effectiveness
  • Plan, monitor and control the implementation of projects
  • Respond to any emergencies occur and report to superiors promptly
  • Perform other duties as delegated and assigned by the superiors



  • Degree holder in Banking and Finance, Business Administration, Economics or related discipline
  • 5 years’ experience in banking or financial industry is preferred, in which 2 years on supervisory level, candidates with more experience would be considered as the senior position
  • Six Sigma Green Belt holder or above would be an advantage
  • Good knowledge on Personal Data Privacy Ordinance, banking law and credit card business relevant Regulatory governance would be a definite advantage
  • Mature, self-motivated, able to work under pressure and willing to take challenges
  • Strong organizational, analytical, time management skills and risk awareness
  • Proficient in PC applications including MS Word, Excel, PowerPoint and Chinese word processing
  • Excellent communication skills with good command of spoken and written English and Chinese, Putonghua included

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