JSU has created innovative policies and programs that give our employees the freedom to focus on their families while advancing their careers.
Our policies also recognize the changing definitions of family - from blended families, adopted families, and same-sex domestic partnerships, to the demands of caring for aging parents.
Federal Work Study - Financial Aid Office Call Center (Fall 2024 - Spring 2025)
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Job no: 497239
Work type: Federal Work Study
Location: Jacksonville (Main Campus)
Categories: Student Employment
Department:
Office of Financial Aid
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Salary:
$8.25 per hour (max. 20 hours per week)
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Schedule:
Varies, based on the students’ class schedule
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Position Summary:
In the Financial Aid Call Center, the Federal Work Study Student will be responsible for answering incoming calls directed to the Call Center with high-quality customer service. As well as making outbound calls to students regarding their Financial Aid status and other enrollment initiatives throughout the year. The Federal Work Study Student will work closely with financial aid staff to assist as needed and to make sure tasks are completed efficiently and on time.
Positions may be filled based on individual applicants’ skills, qualifications, and departmental needs.
**Must be eligible for Federal Work Study. If uncertain of eligibility, please contact the Office of Financial Aid.
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Duties & Responsibilities:
- Assisting financial aid staff in answering incoming calls directed to the Call Center.
- Making outbound calls to students regarding their Financial Aid Status and other enrollment initiatives throughout the year.
- Assisting students and parents with the financial aid process.
- Directing any other inquiries to the appropriate department across campus.
- Providing exceptional customer service to students, parents, and guests needing information.
- Assisting students in the student computer lab and maintaining the space.
- Represent the Office of Financial Aid at various events on campus throughout the year.
- Working closely with financial aid staff to complete other tasks as needed.
- Perform other duties as assigned by the department.
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Minimum Qualifications:
- Applicants must be enrolled as a JSU student taking at least six (3) hours per fall or spring semester. (Requirements for international students below. *)
- If not a first-time student, the applicant must have a GPA of 2.00 or higher.
- Selected applicants must provide evidence of student enrollment and GPA (unofficial transcript or printout of enrollment/GPA from MyJSU.
- Must be eligible for Federal Work Study.
- May not be a Dual Enrollment Student.
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Notice Regarding International Students:
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Required Documents:
- Cover Letter
- Resume
- Unofficial Transcript
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Clery Notice: In compliance with the Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act, https://www.clerycenter.org/the-clery-act the Jacksonville State University Police provide information on crimes statistics, crime prevention, law enforcement, crime reporting, and other related issues for the past three calendar years. The JSU Annual Campus Security and Fire Report is available online at: http://jsu.edu/police/docs/CleryAnnualReport.pdf
Equal Employment Opportunity: JSU is an Equal Employment, Equal Opportunity, and Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, genetic information, national origin, disability status, protected veteran status, or any other characteristic protected by law.
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Advertised: Central Daylight Time
Applications close: Central Standard Time
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Position |
Location |
Closes |
Federal Work Study - Financial Aid Office Call Center (Fall 2024 - Spring 2025)
|
Jacksonville (Main Campus)
|
|
In the Financial Aid Call Center, the Federal Work Study Student will be responsible for answering incoming calls directed to the Call Center with high-quality customer service. As well as making outbound calls to students regarding their Financial Aid status and other enrollment initiatives throughout the year. The Federal Work Study Student will work closely with financial aid staff to assist as needed and to make sure tasks are completed efficiently and on time.
Positions may be filled based on individual applicants’ skills, qualifications, and departmental needs.
**Must be eligible for Federal Work Study. If uncertain of eligibility, please contact the Office of Financial Aid. |
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Current opportunities
Position |
Location |
Closes |
Federal Work Study - Financial Aid Office Call Center (Fall 2024 - Spring 2025)
|
Jacksonville (Main Campus)
|
|
In the Financial Aid Call Center, the Federal Work Study Student will be responsible for answering incoming calls directed to the Call Center with high-quality customer service. As well as making outbound calls to students regarding their Financial Aid status and other enrollment initiatives throughout the year. The Federal Work Study Student will work closely with financial aid staff to assist as needed and to make sure tasks are completed efficiently and on time.
Positions may be filled based on individual applicants’ skills, qualifications, and departmental needs.
**Must be eligible for Federal Work Study. If uncertain of eligibility, please contact the Office of Financial Aid. |
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