General Summary of Position:
The Graduate, Online & Professional Studies office is seeking a part-time support specialist in undergraduate recruitment. This role is vital to supporting the needs of the admissions, recruitment, and advising teams through student outreach and support projects, customer service, and various administrative tasks. A strong desire to provide top-tier customer service is a must.
Responsibilities include, but are not limited to, outreach to new opportunities, answering calls, processing paperwork related to student applications, answering work queue emails, updating and maintaining student records, and providing in-depth customer relations support, often on an individual basis with prospective and current students.
Additional duties: learning, understanding, and upholding university policy regarding university admissions and recruitment.
The Undergraduate Recruitment Support Specialist will assist with recruitment initiatives, including calling campaigns to prospective students, applicants, and matriculated students. The Support Specialist is required to successfully build rapport with our students, in addition to assisting staff with triage and general problem solving.
Position Details:
- Employment period: When filled, 6-month appointment, with option to extend another 6 months.
- Position is in-person, on-campus.
- This is a non-benefitted, part-time position, max hours 18 per week.
- Hourly Pay Range: anticipate $20-$25 per hour, with experience.
- Schedule: Regular business unit hours. M-F 8:30am-5pm
New employees will be expected to complete and pass IT / Data security and confidential information training modules.
The employee will support UMASS Lowell faculty, students, and staff. Employees will be expected to manage confidential information. Employees are expected to abide by University, Massachusetts State and Federal Law, and will receive training and instruction on these policies.
Minimum Qualifications (Required):
- Associate degree, with background in customer support and/or business operations support. Preference to those with previous higher education experience, at either public or private institution.
- Excellent organizational skills and ability to maintain priorities
- Strong communication skills both orally and in writing
- Ability to adapt to new technology.
- Experience using a call center phone system desired
Professionalism and respect for confidential information are emphasized. This position will involve interacting with multiple department directors, faculty, students and other support staff in a collaborative environment.
Special Instructions to Applicants:
Initial review of applications will begin immediately and continue until the position is filled. However, the position may close when an adequate number of qualified applicants is received.
This is a part-time, temporary, non-unit, non-benefited position.
Please include a resume and cover letter with your application. Names and contact information of three references will be required during the application process.
