Your Opportunity
Are you passionate about helping customers feel supported, confident, and valued?
At our Customer Care Centre, we’re looking for a Customer Care Specialist who brings a customer-first mindset to every interaction.
As the go-to support in our Customer Care Centre, you’ll play a vital role in resolving enquiries with professionalism and care — helping our operations run smoothly while ensuring every customer feels heard, supported, and valued.
With over 5.4 million customer interactions handled last year — across Parking, Gift Cards & Customer Support — this role offers the opportunity to make a meaningful impact on a large scale, in a fast-paced call centre environment. You'll gain exposure to a wide range of customer queries and business functions, opening strong pathways for development and career growth.
Day-to-day you will be responsible for:
- Supporting customers with their enquiries across multiple touchpoints, including parking intercom calls and gift card enquiries.
- Staying calm, patient, and empathetic while managing high volumes of calls in a fast-paced setting.
- Completing behind-the-scenes administrative tasks to help deliver a seamless customer experience.
- Partnering with other teams to find the right solutions and ensure customers feel heard and valued.
- Managing day-to-day call centre operations while maintaining and achieving agreed business deliverables.
We have 3 permanent part-time positions available with the following shifts:
- Saturday to Wednesday, 7:00am – 12:00pm (25 hrs/week)
- Wednesday to Saturday, 11:00am – 6:30pm (28 hrs/week)
- Wednesday to Sunday, 2:00pm – 7:00pm; Thursdays 12:00pm – 8:00pm (28 hrs/week)
What Sets You Apart
We are looking for an energetic and customer-focused individual who thrives in a fast-paced environment and is passionate about delivering exceptional service at every interaction.
- Friendly, approachable, and customer-centric, with the ability to make people feel heard, valued, and supported.
- Resilient under pressure, able to stay positive and focused while adapting to changing priorities in a high-volume setting.
- Naturally curious, with a desire to learn, ask questions, and continuously improve.
- Open to feedback, with the ability to follow guidance and apply learnings to deliver consistent, high-quality service.
- Strong problem-solving skills and the ability to work both independently and as part of a collaborative team.
- Experience in customer service roles and confidence working in a fast paced call centre environment
About us
Scentre Group owns 42 Westfield destinations across Australia and New Zealand. We create extraordinary places and experiences that connect and enrich communities.
We are focused on our customers and creating more reasons for more people to visit our Westfield destinations more often and for longer.
With approximately 75 professions within our business, our team has the expertise to design, construct, operate, manage and market our Westfield destinations and platforms.
We want to be the place where talent thrives. To support you thriving with us, we promise to respect, inspire and develop you, and that you will do work that matters.
Diversity, equity and inclusion underpins our culture, and our vision is that ‘Everyone Belongs’. We foster a workplace experience where everyone feels valued, supported and motivated to realise their full potential.
We aspire to create a workforce reflective of the communities in which we operate and encourage applications from everyone regardless of age, gender, ethnicity, cultural background, faith, disability, sexual orientation, gender identity or life stage.
For more information or if you have any questions, please email scentregroupcareers@scentregroup.com
Applications close: 11th May 2025 (unless filled prior).
