Student Administration Building

Current Opportunities

Assistant Director of Residence Life, Residential Engagement - Student Services Professional IV

Apply now Job no: 507352
Work type: Staff
Location: East Bay
Categories: Unit 4 - APC - Academic Professionals of California, Probationary, Full Time, Student Services

Salary and Benefits

Salary Range: $5,351.00/month to $7,633.00/month. PLEASE NOTE: The starting salary placement depends on qualifications and experience and is anticipated to be in the range of $5,351.00/month to $6,492.00/month.

Cal State East Bay offers a broad range of benefits that includes medical, dental, vision, retirement (CalPERS), 401k, 457, 403(b), dependent and health care reimbursement accounts, life insurance, vacation and sick, 13 paid holidays, one personal holiday and tuition fee waiver.

For more information on the benefits program, please visit

About Cal State East Bay

Cal State East Bay's beautiful main campus is located in the Hayward hills with panoramic views of the San Francisco Bay shoreline. Situated above the city of Hayward, the campus offers an ideal setting for teaching and learning and yet easy access to the many cities along the bay. The University has a satellite campus in Concord, a professional development center in Oakland and a significant presence online. Founded in 1957, Cal State East Bay is one of 23 universities of the California State University system (CSU). With an enrollment over 15,800 students, Cal State East Bay is recognized as a regionally engaged and globally oriented university with a strong commitment to academic innovation, student success, engaged and service learning, diversity, and sustainability.

About the Position

Performs duties under limited supervision from the Associate Director, Residence Life to lead the Residence Life program within the Student Housing and Residence Life (SHRL) Department. Additionally, performs highly complex professional Student Services work independently; reviewing complex individual, group, or organizational problems; developing and recommending course of action, and implementing proposed solutions. Must utilize a combination of high level analytical and interpersonal skills working on complex problems from the investigation and analysis stage through the solution and implementation stage.

In conjunction with the Associate Director, Residence Life provides leadership and oversight to the residential community, which is currently comprised of 4 residential communities that house approximately 1,600 residents. Provide general guidance and direction to the residence life staff which is comprised of full time Area Coordinators, Assistant Area Coordinators, and student assistants (Senior Resident Assistants, Resident Assistants, Front Desk Assistants, and Administrative Assistants). 

The Assistant Director of Residence Life has specific responsibilities for residential life large-scale programming, curriculum design/implementation, student success initiatives, coordinating professional staff recruitments, and residence life student committee advising.

The Assistant Director position has an emphasis in large-scale initiatives for the Residence Life, though may be asked to participate in, oversee, assess, and makes recommendations in regards to the following;

  • Academic and Educational Development
  • Administrative Duties, Policies and Procedures
  • Assessment
  • Communication with families/guardians
  • Community Development
  • Counseling Initiatives
  • Crisis Management/Response
  • Emergency Response
  • Facility Management
  • Leadership Development
  • Living and Learning Community Development
  • Programming
  • Recruitment and Selection
  • Student Conduct
  • Student Development
  • Training


Programming & Curriculum Development  

  • Assesses CSUEB needs and existing research to provide programmatic direction for residential programming within the residential community specifically geared to support CSUEB diverse student demographic.
  • Implements curriculum design and manage tailored initiatives for specific residential populations (i.e. first-year, international students, upperclassmen, living learning community, etc.)
  • Oversees all activities associated with Residence Life Programming, including chairing department program committees, monitoring program budgets, documenting departmental programming activity, and serving as manager of programming resources/venues.
  • Reviews and updates the department’s programming model and programming resources on an annual basis.
  • Trains professional, para-professional staff and student organizations on the department’s residential curriculum and initiative.
  • Coordinate assessment of program goals and learning outcomes on routine basis via tracking tools, evaluations, and consultation with residence life team.
  • Monitors and provides guidance to staff/community program proposal/evaluations.
  • Develops specific reports, as needed, regarding overall programming.
  • Facilitates development and use of various educational brochures, flyers, and programming materials, and manage  designated campus online engagement tool
  • Create, manage and maintain programming accounts for all SHRL staff members.
  • Coordinate and collaborate with key student affairs departments on programming initiatives that assist in the successful development of students.
  • Register, present, and coordinate Cal State East Bay’s representation in the Northern Region Resident Advisor Programs (NRAP) annual conference.
  • Oversee all aspects of special programming initiatives, i.e., Late Night Breakfast, Housing Block Party, Free Fest, JumpStart Freshman Welcome etc. Includes but not limited to program management, hiring and supervision for staffing, and budget management as needed 
  • Work to create recognition initiatives such as of the month awards, of the year awards, SOLAR awards, and Regional and National association awards.
  • Serve as liaison on behalf of department for University events such as Homecoming, Al Fresco, Spring Mayhem, Orientation, etc.
  • Coordinates Housing Move-In welcome events and programs (i.e. support of RHA events, Opening Weekend/Orientation/JumpStart program, etc.)
  • Maintains and oversees Residential Life social media and online.
  • Actively provide guidance to RHA’s Programming initiatives and RHA Advisors

Work Lead Responsibilities

  • Works directly with Assistant Area Coordinators as it relates to programming, Front Desk Assistants and RHA, and overall department initiatives.
  • Plans work, trains, advises, sets expectations, determines what results have been accomplished, and evaluates resulting working product of Residence Life Staff, under the guidance and leadership of the appropriate Administrator.
  • Serves as part of the Residence Life team by developing tasks, projects, and initiatives based on departmental division and campus goals
  • Successfully support, coordinate, and execute overall departmental initiatives.
  • Under the guidance of Human Resources and the appropriate Administrator, assists with complex personnel issues by providing feedback when needed especially with regard to possible solutions and assessing for future success.

Success Initiatives & Project Management

  • Assess and develop success initiatives that attracts and supports diverse residential population, including focus areas of academic success, career and soft-skills development, health and well-being, and intentional student leadership and engagement models. Tailor targeted curriculum for specific population such as first-year, sophomore, junior, senior, graduate and transfer students.
  • Develop and manage on-going student leadership events and workshops as growth opportunities for residential population, and assist in development of pipeline initiatives for student leadership roles and student employment.
  • Assess and provide per semester reports on overall academic and retention success of residential community.
  • Implement online campaigns (emails and websites) for residential community to foster success initiatives/leadership development. Campaigns should target areas of concerns as well as promote proactive initiatives.
  • Create intentional academic support and facilitate intervention measures for residence life paraprofessional staff.
  • Provide direction and guidance to programming student boards (i.e. RHA,, Area Delegates, etc.) to support streamlining programmatic initiatives.
  • Provide guidance in student leadership retreats and other leadership opportunities for support of paraprofessional staff.
  • Work with campus partners and student groups to facilitate growth and collaborative development of success initiatives/leadership development for the residential communities.
  • Educates, trains, and leads student leaders and delegations to student leadership conferences (such as: Leadership Today, PACURH, No Frills, and NACURH).
  • Oversees the overall representation of CSUEB regionally and nationally, including leadership involvement and recognition for staff/students/programs
  • Foster partnership and involvement of Residence Life in junction with campus initiatives and leadership programs (i.e. CSUEB Leadership Conference, SOLAR awards, ASI campaigns, etc.).
  • Assist with student leader training through program facilitation, creation of leadership resources, and incorporation of research and best practices for serving diverse student communities. 
  • Work to create recognition initiatives such as Of the Month Awards and Year-end awards.
  • Oversees quarantine and isolation protocol for COVID activations.

Planning & Analysis

  • Assist the Associate Director, Residence Life in complex analysis and planning related to Residence Life and SHRL.  Identifies, gathers, and develops relevant sources of data and information.  Reviews and analyzes issues concerning policy, programs, and organization.
  • Establish goals, objectives, and strategic planning strategies for Residence Life in conjunction with the Associate Director, Residence Life. Makes recommendations concerning all services provided by the department.
  • Participate in the committees that provide review and recommendation of process, policy, and form changes for SHRL.
  • Oversee the day-to-day operations of the El Dorado Housing Office, student supplies resource room, and community spaces.
  • Provide support of Emergency Resource Center inventory and Front Desk Assistants emergency supplies.
  • Through leadership and support of Area Coordinator and Assistant Area Coordinator, provide guidance of Front Desk Assistants (FDA) program, and day-to-day operations. Oversight may include hiring, training, scheduling, and guidance may include lead work direction of program, support of AAC, and FDA employees.
  • Oversee and participate in day-to-day operations of the Residence Life program.
  • Communicate horizontally and vertically in SHRL regarding crisis situations, and keeps others in area informed of developments and provide support affecting their functions.
  • Oversee Student Housing Facilities Reservations during academic year. Review, assess, and implement changes as necessary.
  • Coordinate advertisement approval process for any outside postings within the residence halls.
  • Manage all SHRL bulletin boards and public information resources for residential community.
  • Assist in SHRL and Residence Life research projects and participates in publication activities.
  • Review and update Residence Life unit’s policy manuals and facilitates orientation and training program for all new employees (paraprofessional and professional staff).
  • Intervene and interface with students and parents when issues become escalated.
  • Coordinate, edit and publish Residence Life publications specific to positional goals.
  • Oversee specific’ administrative tasks and deadlines of employees that the incumbent is leading.
  • Develop, publish and oversee project timelines specific to position and department.
  • Remain fully educated and trained on the department’s emergency response plan, serving as a first responder as necessary.

Staff Recruitment, Hiring, and On-Boarding

  • Facilitate the process of staffing the professional team and student staff in the residential communities, such as the following roles: Assistant Area Coordinators, Area Coordinators, Resident Assistants, Residence Hall Association, etc.
  • Oversee all administrative tasks from search, recruitment, hiring, offers, and on-boarding processes, including national recruitment, cross-campus search committee, and facilitation of interviews in conjunction with the Student Housing and Residence Life Human Resources contact.
  • Review position descriptions and Terms & Conditions; proposes changes to the Associate Director for Residence Life and revises as needed.
  • Facilitate and create streamline on-boarding process for staff members, including trainings/resources, transitional support, and introduction to professional and leadership growth opportunities. 
  • Assess staffing needs and identify recruitment strategies for position vacancies.
  • Maintain and oversee recruitment accounts on specific job sites.
  • Manage updates to training manuals and processes manuals pertinent to successful on-boarding of new staff.

Budget Coordination

  • Oversee an annual budget for daily operating expenses. Amount of budget dependent on operating programs and services.
  • Responsible for oversight of the programming budget and dissemination of funds.
  • Oversee committee budgets and proposals for residential engagement expenses.
  • Responsible for developing and managing systems to keep track of spending and balances for each specific fund.
  • Provide guidance and resources as necessary to staff (Area Coordinator, Assistant Area Coordinator, and RAs) to provide oversight for programming budget within specific community and/or programs.
  • Make budgetary recommendations to the Associate Director for Residence Life.
  • Monitor actual expenses in comparison to budgeted expenses.

Liaison/Committee Work

  • Develop liaison relationships with other university departments to coordinate efforts where appropriate.
  • Serve on University committees as designated. Committees may include, but limited to: ATOD Education Sub-Committee (Alcohol Tobacco and other Drugs), Clery Reporting, Title IX, and Student Leadership Development.
  • Maintain membership in state, regional and national professional organizations.
  • Participate on SHRL departmental task forces and committees as designated.

Other Duties and Support Functions

  • Advise and counsel students on social, personal, cultural, academic and disciplinary issues.
  • Coordinate Department opening at beginning of each quarter and closing at end of each quarter.
  • Functional back-up for Professional-On-Call and may be asked to serve in on-call rotation on emergency basis.
  • Functional back-up to Project Management Coordinator.
  • Functional back-up to activation of emergency response center.
  • Perform other duties as assigned by the Associate Director for Residence Life. 

Minimum Qualifications

Knowledge and Abilities:

Thorough knowledge of the policies, procedures and practices of the program area to which assigned or the ability to quickly acquire such knowledge. General knowledge of the policies, practices and activities of Student Services programs outside the program to which immediately assigned; general knowledge of the principles, problems and methods of public administration, including organizational, personnel and fiscal management; general knowledge of advanced statistical and research methods.

Ability to carry out very complex assignments without detailed instructions; advise students individually or in groups on varied and complex matters; determine the appropriate course of action and proper techniques to utilize while engaged with individuals and groups in personal interactions of a sensitive nature; reason logically and analyze and solve organizational and operating problems of one or several program areas; plan, coordinate and initiate actions necessary to implement administrative or group decisions or recommendations; analyze and define complex organizational, policy or procedural problems, collect and evaluate data, draw valid conclusions and project consequences of various alternative courses of action; understand the roles and responsibilities of others and to gauge relationships accordingly by taking into account the variety of the interrelationships, motivations and goals of the members of the organization served; and establish and maintain effective, cooperative and harmonious working relationships in circumstances which involve the denial of requests or the necessity to persuade others to accept a different point of view.

Possession of these knowledge and abilities is typically demonstrated through the Experience requirements below.


Possession of these knowledge and abilities is typically demonstrated through the equivalent to four years of progressively responsible professional student services work experience which includes experience in advising students individually and in groups, and in analysis and resolution of complex student services problems.

A master’s degree in Counseling, Clinical Psychology, Social Work or a job‑related field may be substituted for one year of professional experience. A doctorate degree and the appropriate internship or clinical training in counseling, guidance or a job‑related field may be substituted for two years of the required professional experience for positions with a major responsibility for professional, personal or career counseling.


Equivalent to graduation from a four-year college or university in a related field plus upper division or graduate course work in counseling techniques, interviewing and conflict resolution where such are job related. 

Preferred Skills and Knowledge

  • Experience working in higher education housing and residential life.
  • Experience providing lead work direction to staff.
  • Experience running large scale programs.
  • Experience running large recruitments.
  • Curriculum development and implementation experience.
  • At least five years of experience working with college-aged students in a diverse community. 

Condition(s) of Employment

Satisfactory completion of a background check (including LiveScan, as appropriate), that may include, but is not limited to: criminal records check, verification of academic credentials, licenses, certificates, credit history, professional references and/or verification of work history is required for employment.  Cal State East Bay will issue a conditional offer of employment to the selected candidate, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. Unsatisfactory results may also affect the continued employment of current Cal State East Bay employees who were conditionally offered the position.

All background checks are conducted through the university's third party vendor, Accurate. LiveScan is conducted through the University Police Department.

EEO Statement

As an Equal Opportunity Employer, Cal State East Bay does not discriminate on the basis of any protected categories: age, ancestry, citizenship, color, disability, gender, immigration status, marital status, national origin, race, religion, sexual orientation, or veteran's status. The University is committed to the principles of diversity in employment and to creating a stimulating learning environment for its diverse student body.

Other Information

All California State University campuses, including Cal State East Bay, are smoke and tobacco-free.  For more information, please visit our website at

In compliance with state and federal crime awareness and campus security legislation, including The Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act, the Cal State East Bay Annual Campus Security Report is available at:


Cal State East Bay is not a sponsoring agency for Staff or Management positions and we are not an E-Verify employer.

Mandated Reporter

The incumbent in this position may be considered a mandated reporter under the California Child Abuse and Neglect Reporting Act and will be required to comply with requirements set forth in the CSU Executive Order 1083 as a condition of employment.

CSU Vaccination Policy

CSU requires faculty, staff, and students who are accessing campus facilities to be immunized against COVID-19 or declare a medical or religious exemption from doing so.  Any candidates advanced in a currently open search process should be prepared to comply with this requirement. The systemwide policy can be found at and questions may be sent to


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