Student Administration Building

Current Opportunities

Patient Support Assistant - Clinical Assistant

Apply now Job no: 513825
Work type: Staff
Location: East Bay
Categories: Unit 2 - CSUEU - Health Care Support, Probationary, Health Professionals, Full Time

Salary and Benefits

The starting salary placement depends on qualifications and experience and is anticipated to be in the range of $3,120.00/month to $3,935.00/month.

Cal State East Bay offers a broad range of benefits that includes medical, dental, vision, retirement (CalPERS), 401k, 457, 403(b), dependent and health care reimbursement accounts, life insurance, vacation and sick, 13 paid holidays, one personal holiday and tuition fee waiver.

For more information on the benefits program, please visit

About Cal State East Bay

Cal State East Bay's beautiful main campus is located in the Hayward hills with panoramic views of the San Francisco Bay shoreline. Situated above the city of Hayward, the campus offers an ideal setting for teaching and learning and yet easy access to the many cities along the bay. The University has a satellite campus in Concord, a professional development center in Oakland and a significant presence online. Founded in 1957, Cal State East Bay is one of 23 universities of the California State University system (CSU). With an enrollment over 15,800 students, Cal State East Bay is recognized as a regionally engaged and globally oriented university with a strong commitment to academic innovation, student success, engaged and service learning, diversity, and sustainability.

About the Position

The purpose of the Student Health and Counseling Services is to provide basic health care and health education services to CSUEB students, and to assist students in achieving and maintaining an optimal state of overall health so they may achieve their academic and career goals.

Under the general supervision of the Director of Student Health Services and the Nurse Lead or other designee, the Clinical Assistant performs a wide variety of reception, patient intake, electronic health records maintenance and performs various duties to assist with the needs of the health and counseling services.


Function as a front desk receptionist and determine patient needs.

  • Accurately, efficiently and communicate tactfully with students, staff, faculty and the community to provide excellent customer service.
  • Gather and verify patient demographic and personal information.
  • Determine eligibility for care, urgency of request/situation and take appropriate action established by policies and procedures.
  • Work with electronic health records system to make appointments/intake patients.
  • Answer and screen telephone calls and emails – take messages, provide general Student Health, Counseling Services and Pioneers for HOPE information.
  • Screen and enroll patients in the Family PACT program.
  • Initiate Workers’ Compensation claims; obtain appropriate authorizations before proceeding.
  • Perform fee and payment transactions in the electronic health records system, ensure accounts balance, and submit fee information to accounting for upload onto student accounts.

Maintain the security, confidentiality and accuracy of medical and counseling records.

  • Prepare, maintain and retrieve patient data in medical and counseling records. Ensure patient charts and reports are completed in an accurate and timely manner.
  • Review completed electronic and paper charts for missing information and signatures.
  • Purge outdated records annually.
  • Obtain proper authorizations for release of health information for referral/follow-up of care, workers’ compensation injuries, insurance needs and other purposes.
  • Initiate medical/counseling records release process. Review, log and obtain appropriate approvals. Follow up on status of request.
  • Ensure all electronic health records are protected and kept confidential.

Provide administrative support to the medical and counseling departments.

  • Provide new student Family PACT orientation and process Family PACT application
  • May assist in submission of required reports to county and state as required by law, such as morbidity reports to county public health
  • May assist with follow-up of students for public health purposes, such as contact tracing for the prevention of outbreaks of infectious diseases
  • Assist clinicians’ and counselors in their administrative needs such as prescription authorizations/responses and outside referral follow-up
  • Process subpoenas and medical/counseling records release requests within the specified timeframe, in consultation with the Directors of SHS and Counseling, who review and approve the records to be released.
  • Serve on various committees for Student Health and Counseling services as needed.

Perform related duties as they pertain to patient care, including cross-training and clinic coverage as needed.

  • Participate in and support Student Health and Counseling Services special clinics, education and outreach activities as assigned.
  • Provide assistance in the clinic such as, but not limited to, rooming patients, obtaining reason for visit, taking accurate vital signs, preparing patients for examination, and assisting practitioners as needed.
  • Cleaning and stocking examination rooms, use of medical supplies and equipment as required.
  • Participate in cross-training activities.

Perform other duties as assigned by the Nurse Lead, Director of Student Health Services or designee.

Required Qualifications

  • Knowledge of basic medical terminology.
  • General knowledge of daily clinic, counseling and Pioneers for Hope/food pantry operations.
  • Knowledge of SHCS policies, procedures and protocols ranging from patient scheduling and reception to delivery of health care services, including pharmacy and follow-up appointments.
  • General knowledge of Electronic Health Record/patient management system.
  • Knowledge of confidentiality rules and regulations, such HIPAA, FERPA and confidentiality of patient health records/information laws.
  • Aseptic techniques and requirements, proper use of various medical supplies and equipment, preparation and stocking of exam rooms.
  • Obtaining patient data, preparing patients for examination, assisting practitioners.
  • Must be able to competently interact with a culturally and ethnically diverse population of students, faculty and staff.
  • Appropriate verbal and written communication skills to be able to communicate sensitively with diverse students, staff, faculty and co-workers, and enter information accurately into the EHR system.
  • Maintain effective working relationships with co-workers/practitioners.
  • Ability to use EHR system to make/change appointments, enter and maintain data and prepare simple reports.
  • Excellent verbal and written communication skills.
  • Ability to handle difficult situations involving patients or others in a professional manner.

Minimum Qualifications


General knowledge of daily clinic operations and organization ranging from patient scheduling and reception to delivery of health care services and processing of paperwork, aseptic techniques and requirements; and the uses, application, and proper operation of various medical supplies and equipment used in performing the duties described above, such as in preparing examining rooms; obtaining patient data, and assisting practitioners.


Ability to learn clinical assistance methods and techniques; understand and use basic medical assistance terminology to accurately and efficiently support practitioners and follow their instructions; perform clinical assistance activities accurately and timely; handle instruments and equipment properly; read and write English at a level appropriate to the position to support maintaining accurate records and reading medical terminology; use health center automated systems to enter and maintain data and prepare simple reports; maintain effective working relationships with practitioners and other health center support staff; and be sensitive to and communicate effectively with diverse patients.

Education and Experience:

High school diploma or equivalent and familiarity with a health care setting or combination of education and experience which provides the required knowledge and abilities.

Preferred Skills and Knowledge

  • Current CPR/AED certification.

Condition(s) of Employment

Satisfactory completion of a background check (including LiveScan, as appropriate), that may include, but is not limited to: criminal records check, verification of academic credentials, licenses, certificates, credit history, professional references and/or verification of work history is required for employment.  Cal State East Bay will issue a conditional offer of employment to the selected candidate, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. Unsatisfactory results may also affect the continued employment of current Cal State East Bay employees who were conditionally offered the position.

All background checks are conducted through the university's third party vendor, Accurate. LiveScan is conducted through the University Police Department.

EEO Statement

As an Equal Opportunity Employer, Cal State East Bay does not discriminate on the basis of any protected categories: age, ancestry, citizenship, color, disability, gender, immigration status, marital status, national origin, race, religion, sexual orientation, or veteran's status. The University is committed to the principles of diversity in employment and to creating a stimulating learning environment for its diverse student body.

Other Information

All California State University campuses, including Cal State East Bay, are smoke and tobacco-free.  For more information, please visit our website at

In compliance with state and federal crime awareness and campus security legislation, including The Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act, the Cal State East Bay Annual Campus Security Report is available at:

May have exposure to blood and bodily fluids for which there is risk for blood borne pathogens and other communicable (aerosol transmissible) diseases.

Required to participate in annual TB screening. Will be offered and recommend annual Influenza vaccination.

As a state disaster worker, all public employees may be called and assigned to perform work during a disaster.


Cal State East Bay is not a sponsoring agency for Staff or Management positions and we are not an E-Verify employer.

Mandated Reporter

The incumbent in this position may be considered a mandated reporter under the California Child Abuse and Neglect Reporting Act and will be required to comply with requirements set forth in the CSU Executive Order 1083 as a condition of employment.

CSU Vaccination Policy

CSU requires faculty, staff, and students who are accessing campus facilities to be immunized against COVID-19 or declare a medical or religious exemption from doing so.  Any candidates advanced in a currently open search process should be prepared to comply with this requirement. The systemwide policy can be found at and questions may be sent to

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