Salary and Benefits
Salary Range: $5,083.00 per month to $7,228.00 per month. PLEASE NOTE: The starting salary placement depends on qualifications and experience and is anticipated to be in the range of $5,083.00 per month to $6,155.00 per month.
Cal State East Bay offers a broad range of benefits that includes medical, dental, vision, retirement (CalPERS), 401k, 457, 403(b), dependent and health care reimbursement accounts, life insurance, vacation and sick, 14 paid holidays, one personal holiday and tuition fee waiver.
For more information on the benefits program, please visit our benefits website. The CSU Total Compensation Calculator demonstrates the significance of our benefits package.
This position may be eligible to participate in the Cal State East Bay hybrid telecommute program subject to management approval.
Classification
Student Services Professional II
About Cal State East Bay
Cal State East Bay's beautiful main campus is located in the Hayward hills with panoramic views of the San Francisco Bay shoreline. Situated above the city of Hayward, the campus offers an ideal setting for teaching and learning and yet easy access to the many cities along the bay. The University has a satellite campus in Concord, a professional development center in Oakland and a significant presence online. Founded in 1957, Cal State East Bay is one of 23 universities of the California State University system (CSU). Cal State East Bay is recognized as a regionally engaged and globally oriented university with a strong commitment to academic innovation, student success, engaged and service learning, diversity, and sustainability.
About the Position
Please Note: Review of applications will begin on February 11, 2026.
This position specializes in evaluation functions under the general supervision of the University Registrar. This specialization includes performing preliminary graduation evaluations, processing final degree checks for graduating students, and posting degrees in accordance with all relevant policies including CSU and Title V. The position is also responsible for training other evaluators, communicating policies and procedures to various audiences including staff, students, and faculty, and providing course advisement to students.
Responsibilities
Specialist for Graduate Evaluation
- Generate and issue degree progress audits to students.
- Conduct final graduation checks for students who have filed for graduation.
- Have a thorough understanding of the complex articulation and course applicability rules.
- Meet all degree review audit and posting deadlines as set by the Associate Registrar, providing timely service to students.
- Comprehend the policies related to grade forgiveness and the back dating of graduation terms, and code the student’s record as appropriate.
- Review major checks received from academic departments and review for accuracy, communicate with departments for clarification regarding course substitutions and other course applicability issues.
- Communicate with faculty, staff and students about major checks and other required documentation not submitted, and the deadlines for submission.
- Post additional transfer work taken at other institutions, and update the record and degree audit system appropriately.
- Post degrees for graduating students in an accurate and timely manner.
- Review and assess imaged application documents (applications, transcripts, test scores, etc.) for candidates for graduation according to CSU and CSUEB guidelines.
- Fully utilize new technologies including document imaging and degree audit programs to assure timely completion of tasks.
- Accurately enter and update student information in administrative computing systems as appropriate.
- Assist in training new graduation evaluators as necessary.
Advisement and Information
- Respond to all inquiries promptly from staff, students, faculty and alumni.
- Explain policies and procedures to students, staff or faculty related to a student’s record on all topics related to graduation: transfer credit, grade forgiveness, general education, major requirements, course applicability, GPA calculations and requirements, university writing skills requirements, etc.
- Provide training and deliver information to various audiences/groups including staff and faculty on graduation policies and procedures.
- Discuss the results of a graduation check with students and advise them on remaining degree requirements and course selection.
Minimum Qualifications
Experience
- The equivalent of two (2) years of professional experience in one of the student services program areas or in a related field.
- Experience should give evidence of competence and indicate the potential for further growth.
- A master’s degree in a job‑related field may be substituted for one year of professional experience.
Education
- Equivalent to graduation from a four-year college or university in one of the behavioral sciences, public or business administration or a job‑related field.
- Additional specialized experience during which the applicant has acquired and successfully applied the knowledge and abilities shown above may be substituted for the required education on a year‑for‑year basis.
Preferred Skills and Knowledge
- Bachelor’s degree in social work, human services, public administration, public health, sociology, or a related field.
- Demonstrated knowledge of CSU, Title 5, and campus academic policies and procedures related to graduation requirements, general education and major requirements, transfer credit and articulation, grade forgiveness and GPA calculations and course applicability and degree audit rules.
- Experience in academic advising with a strong focus on degree requirements and policy interpretation.
- Experience independently conducting preliminary and/or final graduation evaluations or similar academic reviews.
- Experience in student records or registrar functions.
- Experience in graduation evaluation or degree certification.
- Ability to analyze and interpret complex academic records, including transcripts from multiple institutions.
- Ability to apply articulation agreements and course substitution approvals accurately.
- Ability to identify and resolve discrepancies in student records using policy and established procedures.
- Experience using student information systems (e.g., PeopleSoft or similar) and degree audit tools to update, maintain, and certify student records.
- Proficiency with standard office software and document imaging systems.
- Ability to clearly explain complex academic and graduation policies to students, faculty, and staff in both written and verbal formats.
- Demonstrated experience providing accurate graduation advisement, including explaining remaining degree requirements and timelines.
- Strong interpersonal skills with the ability to communicate effectively with diverse populations, including students, faculty, administrators, and alumni.
- Ability to work independently under general supervision, exercise sound judgment, and meet strict deadlines.
- Demonstrated attention to detail and commitment to accuracy and compliance in academic records and degree certification.
- Ability to manage a high volume of work while maintaining quality and timeliness.
- Experience assisting with or providing training to colleagues on academic policies, procedures, or evaluation processes.
- Demonstrated ability to maintain confidentiality and handle sensitive student information in compliance with FERPA and university policies.
- Commitment to equitable and consistent application of academic policies.
Condition(s) of Employment
Satisfactory completion of a background check (including LiveScan, as appropriate), that may include, but is not limited to: criminal records check, verification of academic credentials, licenses, certificates, credit history, professional references and/or verification of work history is required for employment. Cal State East Bay will issue a conditional offer of employment to the selected candidate, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. Unsatisfactory results may also affect the continued employment of current Cal State East Bay employees who were conditionally offered the position.
All background checks are conducted through the university's third party vendor, Accurate. LiveScan is conducted through the University Police Department.
EEO Statement
All university programs and activities are open and available to all regardless of race, sex, color, ethnicity or national origin. Consistent with California law and federal civil rights laws, Cal State, East Bay provides equal opportunity in education and employment without unlawful discrimination or preferential treatment based on race, sex, color, ethnicity, or national origin. Our commitment to equal opportunity means ensuring that every student and employee has access to the resources and support they need to thrive and succeed in a university environment and in their communities. The CSU complies with Title VI of the Civil Rights Act of 1964, Title IX of the Education Amendments of 1972, the Americans with Disabilities Act (ADA), Section 504 of the Rehabilitation Act, the California Equity in Higher Education Act, California’s Proposition 209 (Art. I, Section 31 of the California Constitution), other applicable state and federal anti-discrimination laws, and CSU’s Nondiscrimination Policy. We prohibit discriminatory preferential treatment, segregation based on race or any other protected status, and all forms of discrimination, harassment, and retaliation in all university programs, policies, and practices.
Other Information
All California State University campuses, including Cal State East Bay, are smoke and tobacco-free. For more information, please visit our website here.
In compliance with state and federal crime awareness and campus security legislation, including The Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act, the Cal State East Bay Annual Campus Security Report is available here.
Sponsorship
Cal State East Bay is not a sponsoring agency for Staff or Management positions and we are not an E-Verify employer.
Mandated Reporter
The incumbent in this position may be considered a mandated reporter under the California Child Abuse and Neglect Reporting Act and will be required to comply with requirements set forth in the CSU Executive Order 1083 as a condition of employment.
Learn more about working at the California State University and the impact of our mission.
