Student Administration Building

Current Opportunities

Veterans Retention Program Coordinator - Student Services Professional III

Apply now Job no: 520372
Work type: Staff
Location: East Bay
Categories: Unit 4 - APC - Academic Professionals of California, Probationary, Full Time, Student Services

Salary and Benefits

Salary Range: $5,025.00/month to $7,159.00/month. PLEASE NOTE: The starting salary placement depends on qualifications and experience and is anticipated to be in the range of $5,025.00/month to $6,092.00/month.

Cal State East Bay offers a broad range of benefits that includes medical, dental, vision, retirement (CalPERS), 401k, 457, 403(b), dependent and health care reimbursement accounts, life insurance, vacation and sick, 13 paid holidays, one personal holiday and tuition fee waiver.

For more information on the benefits program, please visit

This position may be eligible to participate in the Cal State East Bay telecommute program subject to approval by the appropriate administrator.

About Cal State East Bay

Cal State East Bay's beautiful main campus is located in the Hayward hills with panoramic views of the San Francisco Bay shoreline. Situated above the city of Hayward, the campus offers an ideal setting for teaching and learning and yet easy access to the many cities along the bay. The University has a satellite campus in Concord, a professional development center in Oakland and a significant presence online. Founded in 1957, Cal State East Bay is one of 23 universities of the California State University system (CSU). Cal State East Bay is recognized as a regionally engaged and globally oriented university with a strong commitment to academic innovation, student success, engaged and service learning, diversity, and sustainability.

About the Position

Under the supervisory direction of the Director of Veteran Student Services (VSS), the Veterans Retention Coordinator (VRC) provides comprehensive academic, personal, financial, and career counseling to veteran undergraduate and graduate students at CSUEB to assist in their retention and graduation.

The VRC plans and develops, in collaboration with campus partners, programming to support veteran student recruitment, engagement and success. In collaboration with the Director, the VRC collects and provides departmental data as necessary, including, but not limited to, student surveys, reports, and budgets.

This position also serves as the chapter director of the SALUTE Veteran’s Honor Society. The VRC works closely with the campus VA Certifying Official in programming delivery, and serves as a liaison between faculty, staff, student organizations, and off-campus community groups. The VRC provides services to veteran students at the Concord campus, as needed.


Student Counseling and Advising

  • Independently provide comprehensive academic, personal, financial, and/or career counseling to veteran students at the Hayward and Concord campuses. The scope of counseling and advising may include, but is not limited to, course selection, General Education requirements, academic advising, career counseling, major selection, graduation requirements, financial aid guidance, scholarship application support, and graduate school selection and admission.
  • Review student transcripts, test scores, and factors contributing to the student’s academic progress to provide targeted assistance in academic advising.
  • Ensure that each student has a General Education Plan and Major Degree Plan.
  • Create student success plans for students on academic probation and/or subject to disqualification.
  • Refer students to other appropriate programs and services for additional assistance.

Programming and Outreach

  • Plan, prepare, and host educational and informational activities and programs (i.e. workshops, seminars, information sessions, information tables) related to retention and graduation of veteran students.
  • Develop promotional materials and conduct outreach activities to recruit veteran students.
  • Develop and maintain collaborative relationships with allied campus programs (EOP/SEAS, Accessibility Services, SHCS, Financial Aid, SCAA, AACE, etc.) to coordinate student referrals.
  • Represent the VSS program at various meetings and events, on and off campus.
  • Plan and coordinate annual veteran student events: Veteran’s Day celebration, Veteran’s Graduation and SALUTE Veterans Honor Society Induction.
  • Serve as Chapter Advisor for the Student Veterans Organization on campus.
  • Recruit, hire, train and oversee the Veteran Peer Leaders.

Administrative and Budget

  • Develop and distribute annual veteran student satisfaction surveys.
  • Create the mid-year and annual A2E2 reports.
  • Complete monthly department P-Card report.
  • In collaboration with Director, create annual budget, and submit budget transfers as needed.
  • Order supplies for office, Veteran Resource Center, and events.
  • Maintain the Veteran Student Services’ webpage.

Salute Veteran's Honor Society

  • Function as Chapter Director at CSUEB.
  • Assist with selection and recruitment of new members.
  • Plan service and leadership activities.

Other Duties As Assigned

  • Maintain knowledge of legislative rules, policies and procedures pertaining to veteran student benefits.
  • Participate in professional development opportunities.
  • Contribute to VSS operations by accomplishing other duties as necessary.

Minimum Qualifications


Possession of these knowledge and abilities is typically demonstrated through the equivalent of three years of progressively responsible professional student services work experience. One year in the program area to which assigned may be preferred but is not required.

A master’s degree in Counseling, Clinical Psychology, Social Work, or a directly related field may be substituted for one year of experience. A doctorate degree and the appropriate internship or clinical training in counseling or guidance may be substituted for the three years of experience for positions with a major responsibility for professional career or personal counseling.


Equivalent to graduation from a four-year college or university in a related field, including or supplemented by upper division or graduate course work in counseling techniques, interviewing, and conflict resolution where such are job-related. 

Required Qualifications

  • General knowledge of the principles, practices, and trends of the Student Services field.
  • Background in holistic, developmental advising model strategies. Thorough knowledge of the principles of individual and group behavior.
  • Knowledge of the calculation of grade point deficiencies, grade point average, and the impact of academic renewal on a student’s GPA.
  • General knowledge of financial aid policies, procedures, and deadlines.
  • Ability to analyze complex situations accurately and adopt effective courses of action.
  • Ability to advise students individually and in small groups on complex student-related matters.
  • Ability to interpret and use computerized screens on admission, registration, advising, and financial aid to advise students.
  • Ability to communicate effectively with diverse students, faculty, staff, and community members.
  • Proficiency in using a computer programmed with Microsoft Office and other basic office software, and experience using complex databases.
  • Excellent wiring ability and working knowledge of general statistical and data collection procedures.
  • Ability to work collaboratively with individuals, departments, and organizations.
  • Ability to travel to the Concord campus when needed.

Preferred Skills and Knowledge

  • Master’s degree in counseling, education, social service or related field.
  • Preferred experience working with special populations, such as veterans, low income, disabled, and first generation college students.
  • Knowledge of CSUEB GE, major, and graduation requirements and university academic policies and procedures.
  • Professional experience in a higher education environment.
  • Knowledge of functional, psychological and cultural effects of military veterans.
  • Knowledge of counseling theory, techniques, practice and interviewing.
  • Experience programming events and activities targeted to a specific population with specific outcomes and goals.
  • Knowledge of legislative rules, policies and procedures pertaining to veteran student benefits.

Condition(s) of Employment

Satisfactory completion of a background check (including LiveScan, as appropriate), that may include, but is not limited to: criminal records check, verification of academic credentials, licenses, certificates, credit history, professional references and/or verification of work history is required for employment.  Cal State East Bay will issue a conditional offer of employment to the selected candidate, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. Unsatisfactory results may also affect the continued employment of current Cal State East Bay employees who were conditionally offered the position.

All background checks are conducted through the university's third party vendor, Accurate. LiveScan is conducted through the University Police Department.

EEO Statement

As an Equal Opportunity Employer, Cal State East Bay does not discriminate on the basis of any protected categories: age, ancestry, citizenship, color, disability, gender, immigration status, marital status, national origin, race, religion, sexual orientation, or veteran's status. The University is committed to the principles of diversity in employment and to creating a stimulating learning environment for its diverse student body.

Other Information

All California State University campuses, including Cal State East Bay, are smoke and tobacco-free.  For more information, please visit our website at

In compliance with state and federal crime awareness and campus security legislation, including The Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act, the Cal State East Bay Annual Campus Security Report is available at:


Cal State East Bay is not a sponsoring agency for Staff or Management positions and we are not an E-Verify employer.

Mandated Reporter

The incumbent in this position may be considered a mandated reporter under the California Child Abuse and Neglect Reporting Act and will be required to comply with requirements set forth in the CSU Executive Order 1083 as a condition of employment.

CSU Vaccination Policy

CSU requires faculty, staff, and students who are accessing campus facilities to be immunized against COVID-19 or declare a medical or religious exemption from doing so.  Any candidates advanced in a currently open search process should be prepared to comply with this requirement. The systemwide policy can be found at and questions may be sent to

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