Salary and Benefits
PLEASE NOTE: The starting salary placement depends on qualifications and experience and is anticipated to be in the range of $3,518.00/month to $5,155.00/month.
Cal State East Bay offers a broad range of benefits that includes medical, dental, vision, retirement (CalPERS), 401k, 457, 403(b), dependent and health care reimbursement accounts, life insurance, vacation and sick, 13 paid holidays, one personal holiday and tuition fee waiver.
For more information on the benefits program, please visit https://www.csueastbay.edu/hr/benefits/index.html
This position may be eligible to participate in the Cal State East Bay telecommute program subject to approval by the appropriate administrator.
About Cal State East Bay
Cal State East Bay's beautiful main campus is located in the Hayward hills with panoramic views of the San Francisco Bay shoreline. Situated above the city of Hayward, the campus offers an ideal setting for teaching and learning and yet easy access to the many cities along the bay. The University has a satellite campus in Concord, a professional development center in Oakland and a significant presence online. Founded in 1957, Cal State East Bay is one of 23 universities of the California State University system (CSU). Cal State East Bay is recognized as a regionally engaged and globally oriented university with a strong commitment to academic innovation, student success, engaged and service learning, diversity, and sustainability.
About the Position
The role of the Internship & Career Systems Coordinator (ICSC) within the Academic Advising and Career Education (AACE) unit is to ensure the functionality of student internship processes and web systems that facilitate internship engaged courses, activities, and partnerships. The position provides first-line user-support and maintaining communications with students, faculty, staff, and internship partners on navigating AACE’s systems. The ICSC maintains web systems and monitors student placements, projects/partners, and data configurations. The ICSC is also responsible for compiling, analyzing, and reporting on relevant data connected to student learning and internship impact. This staff position may take additional direction from the Internship Coordinator, Employer Relations Coordinator, and appropriate team members in AACE.
Responsibilities
Support student internship placements through the AACE’s web-based systems (CalStateS4):
- Assist with and respond to user side issues (students, faculty, staff, and employers/community partners).
- Monitor and provide first-line support for student internship placements registrations for a variety of courses and initiatives through web-based systems, primarily CalStateS4.
- Support internship partnerships by monitoring and facilitating internship agreements and risk management processes through web-based applications.
- Support student placements by monitoring and facilitating student waivers, form submissions, and surveys.
- Develop and maintain documentation, training materials, and communications with faculty, staff, students, and employers/community partners on internship processes and procedures.
Update and maintain the AACE’s web applications (CalStateS4):
- Test, verify, and monitor data and configurations for web-based systems, (primarily CalStateS4 and Handshake at time of position creation).
- Troubleshoot any system issues with campus Information Technology Services and CSU Chancellor’s Office as needed.
- Communicate with campus Information Technology Services, Enrollment Services, and other departments as needed to maintain data feeds.
- Engage in communications and training with the CSU Chancellor’s Office around system use, maintenance, and updates.
- Provide process and system recommendations to ensure ease of use for students, faculty, and partners.
Data Collection and Reporting:
- Gather, compile, and analyze data related to internships.
- Prepare data for presentations in graphic, tabular, pictorial, and written form.
- Prepare regular system and initiative reports.
Assist with other CSUEB internship activities:
- Collaborate within AACE and network across campus to implement appropriate internship and career technology operations.
- Collaborate with Director of Graduate Studies on internship placements.
- Support other AACE events and activities as needed.
Minimum Qualifications
This position requires general knowledge and skills in the applicable administrative and/or program field with a foundational knowledge of public administration principles, practices, and methods. This foundation would normally be obtained through a bachelor's degree and/or equivalent training and administrative work experience involving study, analysis, and/or evaluation leading to the development or improvement of administrative policies, procedures, practices, or programs.
Required Qualifications
- Bachelor’s degree or the equivalent from an accredited four-year college or university in a related field and two years of experience in information technology.
- Knowledge of and skilled with web applications and media programs.
- Understanding of user processes, the creation of short videos, and written tutorials.
- Self-motivated with the ability to troubleshoot, problem-solve, and apply independent thinking, with the ability to analyze situations accurately and to adopt an effective course of action.
- Strong written and oral communication skills, with the ability to prepare clear and concise reports.
- Strong organizational and time-management skills, including the ability to prioritize and multitask.
- At ease facilitating presentations, discussions, and professional communication.
- Experience working with a diverse population of students, staff, faculty, and employers/community members.
Preferred Qualifications
- Experience with coordinating student service programs.
- Experience with higher education information technology platforms.
Condition(s) of Employment
Satisfactory completion of a background check (including LiveScan, as appropriate), that may include, but is not limited to: criminal records check, verification of academic credentials, licenses, certificates, credit history, professional references and/or verification of work history is required for employment. Cal State East Bay will issue a conditional offer of employment to the selected candidate, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. Unsatisfactory results may also affect the continued employment of current Cal State East Bay employees who were conditionally offered the position.
All background checks are conducted through the university's third party vendor, Accurate. LiveScan is conducted through the University Police Department.
EEO Statement
As an Equal Opportunity Employer, Cal State East Bay does not discriminate on the basis of any protected categories: age, ancestry, citizenship, color, disability, gender, immigration status, marital status, national origin, race, religion, sexual orientation, or veteran's status. The University is committed to the principles of diversity in employment and to creating a stimulating learning environment for its diverse student body.
Other Information
All California State University campuses, including Cal State East Bay, are smoke and tobacco-free. For more information, please visit our website at http://www.csueastbay.edu/smokeandtobaccofree/
In compliance with state and federal crime awareness and campus security legislation, including The Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act, the Cal State East Bay Annual Campus Security Report is available at: http://www.csueastbay.edu/upd/safety-and-security-reports.html
Sponsorship
Cal State East Bay is not a sponsoring agency for Staff or Management positions and we are not an E-Verify employer.
Mandated Reporter
The incumbent in this position may be considered a mandated reporter under the California Child Abuse and Neglect Reporting Act and will be required to comply with requirements set forth in the CSU Executive Order 1083 as a condition of employment.
CSU Vaccination Policy
CSU requires faculty, staff, and students who are accessing campus facilities to be immunized against COVID-19 or declare a medical or religious exemption from doing so. Any candidates advanced in a currently open search process should be prepared to comply with this requirement. The systemwide policy can be found at https://calstate.policystat.com/policy/9779821/latest/ and questions may be sent to hr@csueastbay.edu.
