Salary and Benefits
PLEASE NOTE: The starting salary placement depends on qualifications and experience and is anticipated to be in the range as follows:
Director of Student Health with MD: $234,000 - $265, 428 per year
Director of Student Health without MD: $178,644 - $204,000 per year
Cal State East Bay offers a broad range of benefits that includes medical, dental, vision, retirement (CalPERS), 401k, 457, 403(b), dependent and health care reimbursement accounts, life insurance, vacation and sick, 14 paid holidays, one personal holiday and tuition fee waiver.
For more information on the benefits program, please visit our benefits website. The CSU Total Compensation Calculator demonstrates the significance of our benefits package.
This position may be eligible to participate in the Cal State East Bay hybrid telecommute program subject to management approval.
Classification
Administrator III
About Cal State East Bay
Cal State East Bay's beautiful main campus is located in the Hayward hills with panoramic views of the San Francisco Bay shoreline. Situated above the city of Hayward, the campus offers an ideal setting for teaching and learning and yet easy access to the many cities along the bay. The University has a satellite campus in Concord, a professional development center in Oakland and a significant presence online. Founded in 1957, Cal State East Bay is one of 23 universities of the California State University system (CSU). Cal State East Bay is recognized as a regionally engaged and globally oriented university with a strong commitment to academic innovation, student success, engaged and service learning, diversity, and sustainability.
About the Position
Please Note: Review of applications will begin on November 14, 2025.
This position reports to the Associate Vice President for Equity and Belonging & Dean of Students as part of the Enrollment Management & Student Affairs Division. The Director works independently to lead the Student Health Services department. The incumbent supervises all student health staff and clinic schedules; and oversees day-to-day operations of Student Health Services. The incumbent will also perform crisis intervention and consultation in the event of an emergency.
In collaboration with Health Promotions and Counseling Services, the Director ensures the design and implementation of health and wellness outreach and intervention programs and services, and serves as a liaison to various campus entities. The incumbent works collaboratively with the psychiatrist and primary care physicians in a multidisciplinary approach to develop strategies that help students achieve and maintain optimal mental and physical health. The incumbent may contribute to the ongoing training of all clinical and medical staff. The Director also provides indirect oversight for the administrative staff supporting the Student Health Services.
The Director develops department programs and services to promote a high level of student utilization of Student Health services. Additionally, the Director participates in and makes recommendations on the recruitment, selection and training of new employees, crisis management, administrative activities, and campus and external communications and other related activities. Incumbent has specific responsibilities for overseeing department budget management/ reconciliation and collaborative budgetary decisions regarding the Student Health facility. The incumbent will assess department needs, conduct department organization and planning and in consultation with the Office of Human Resources, will perform personnel related tasks. Participates in on-call emergency response and preparedness as needed.
Responsibilities
Programmatic Direction and Strategic Planning for Student Health Services
- Provides leadership, guidance and support to department staff to ensure a full complement of programs, services and activities for the Cal State East Bay students including virtual options.
- Implements best practice programs and services consistent with the latest national trends in health and wellness initiatives.
- Establishes short and long-term goals and objectives for the department with consideration to department budget constraints.
- Works collaboratively with supervisor and department team to establish assessment strategies to track program performance and student utilization.
- Develops systems to maintain high levels of satisfaction of students based on national best practices and CAS standards.
- Oversees and maintains accreditation process every three years (or as needed) by nationally recognized and independent review agencies including the Accreditation Association for Ambulatory Health Care, Inc. (AAAHC).
- Collaborates with other campus areas/departments (Admissions, Counseling, Facilities Management, Student Finances, Student Wellness, etc.) to integrate student support initiatives.
- Ensure the continuous improvement of departmental practices, the development of new and relevant organizational models and tools for the department.
- Update department protocols and procedures to streamline operations and ensure compliance with CSU Executive Orders and federal/state/county/campus rules and regulations.
- Prepare various department monthly/quarterly/annual statistical reports and review with department staff, Division leadership and supervisor as appropriate.
- Maintain professional relationships with local public health agencies and local health care providers.
Staff Supervision
- Provides direct and indirect supervision for full-time professional staff members.
- Hires, trains, sets performance expectations, coaches, and evaluates performance and work product of department staff.
- Oversees department operations for medical, nursing, medical administration, X-ray, pharmacy, laboratory, and special consultant services.
- Establishes professional development plans for direct reports.
- In consultation with Human Resources, ensures compliance with collective bargaining agreements, completes performance reviews (annual and probationary) for professional staff members and implements progressive discipline process as necessary.
- Oversees absence management for staff members.
- Ensures scheduling and implementation of department onboarding activities for all newly hired direct reports.
- Oversee clinical clerkships for nurse practitioners, resident physicians, and medical students.
Medical Clinic Oversight
- In collaboration with department staff, develops campus-wide student health and wellness programs and services to address campus community needs.
- Oversee provision of limited University Occupational physicals, workers’ compensation cases and select employee health services.
- Oversee compliance with Health Insurance Portability and Accountability Act, State Confidentiality for Medical Information acts, and FERPA, including requests for the release of medical records and the response to subpoenas.
- Oversee Quality Assurance (QA) and Quality Improvement (QI) activities.
- Ensure department information technology infrastructure is HIPAA compliant.
- In collaboration with SHCS leadership team, oversees building maintenance, repairs and improvements.
- Maintains virtual presence of campus medical services including Tele-Health options and the use of technology and social media.
- Perform role as University Health Officer for risk management, campus community health and disaster preparedness.
- Oversee required immunization compliance and TB screening for the University.
- Oversee University Automatic External Defibrillator program.
Department Budget Management and Reconciliation
- In collaboration with Counseling Services and Health Promotions, projects annual and multi-year budget proformas related to the Student Health and Health Facility fees.
- Oversees departmental budgeting including the maintenance of up-to-date records of encumbrances and expenditures for department funds including the revenue from Student Health and Health Facility fees and fees for augmented services.
- Develops and applies appropriate fiscal controls including internal auditing of mandatory student fees. Provides information to university and state auditors as requested.
- Prepares cost-benefit analysis for any proposed new programs or changes to on-going programs.
Other Support Functions
- Represent campus at the CSU SHC Directors’ groups.
- Serves as Ex-Officio member of Student Health Advisory Committee.
- Serves as Ex-Officio member for Institutional Review Board regarding select research proposals.
- Serves as back-up for medical staff as needed (if qualified).
- Reviews status of job tasks and responsibilities with supervisor and/or designee on a regular basis. Prepares and updates position calendar and procedures.
- Collaborates and supports campus events such as Welcome Day, Preview Day, New Student Orientation, etc.
- Assists in documenting department policies and procedures and trains department staff in their implementation.
- Responds to routine requests for information.
- Refers specific questions and/or problems to appropriate university and department personnel.
- Serves on University committees as needed.
- Performs other duties as assigned.
Required Qualifications
Knowledge, Special Skills, and Abilities
- Possession of knowledge, skills and abilities required for the administration of primary care medicine in an outpatient setting.
- Thorough knowledge of the principles and methods essential to the assigned medical specialty, and in the diagnosis and treatment of common medical disorders, and in the assessment and response to emergency situations.
- Thorough knowledge of community resources in medical treatment and public health practices.
- Thorough knowledge of local, state, and federal laws and regulations pertaining to the practice of medicine, nursing, laboratory, pharmacy, radiology, public health, and the operation of an outpatient primary care clinic.
- Thorough knowledge of HIPAA, and Center for Disease Control (CDC) Infection Control Guidelines.
- Thorough knowledge, or commitment to obtaining a thorough knowledge, of CMIA, FERPA, California Dept. of Public Health (CDPH) Infection Control Guidelines, and Cal-OSHA regulations applicable to an outpatient medical clinic.
- Thorough knowledge of applicable professional ethics and standards.
- Ability to serve as a mentor and resource consultant for other health center personnel; and the ability to establish and maintain effective working relationships with a variety of medical practitioners and specialists, as well as students, staff, administrators, and faculty.
- Maintain proficiency with medical equipment and computer systems, including electronic health records, as appropriate.
- Ability to relate to and interact within a complex community comprised of ethnically and socially diverse populations, including students, faculty, staff, the administration, parents, and the broader academic community.
- Possession of professional skills in health care specialty; health care management, organization, leadership and communication skills.
- Ability to lift up to 25 pounds.
- Ability to run short distances in emergency situations.
- Knowledge of basic word processing, Microsoft Excel, customized Electronic Health Records and medical software systems.
- Proficient in excel spreadsheets.
- Ability to serve in a 24/7 on call rotation duty.
- Knowledge of the principals and practices of governmental budgeting processes to support different funding types.
- Budgeting experience, ability to manage a budget.
- Ability to lead a diverse workforce.
- Ability to develop and set goals based on overarching University vision, mission, values, and goals.
- Ability to assess and report out on program performance.
- Ability to work independently as a self-motivated highly productive professional while also demonstrating strong leadership skills to guide, support, and coordinate a team of employees.
- Ability to manage and direct during times of crisis.
- Ability to communicate effectively with others in presenting ideas and concepts both written and orally.
- Ability to present in front of large groups.
- Ability to learn new processes quickly, assume responsibility and initiative, prioritize emerging issues and handle concurrent multiple deadlines/tasks.
- Ability to handle sensitive information and maintain confidentiality.
Certificates, Licenses and Education
- Appropriate degree to be licensed as a physician in California or a Public Health Administrator.
- 5+ years of experience in medical administration including supervision of medical staff.
- Requires a Bachelor’s degree.
- Requires 3-5 years of progressively responsible experience in a Public Health administration.
- Requires 3 years of experience supervising professional staff.
- Incumbents must possess and maintain the legal requirements to be a licensed Public Health Administrator in the California State University system, including the following:
- If a physician, a valid State of California license as a physician (if not already licensed in California, must be currently licensed in another state and eligible to be licensed in California without delay).
- If a physician, current American Board of Medical Specialties (ABMS) or American Osteopathic Association (AOA) board certification appropriate for the assigned duties e.g. family medicine, general internal medicine, gynecology, general pediatrics, emergency medicine, or preventive medicine.
- A valid Drug Enforcement Agency (DEA) registration and number for prescribing controlled substances.
- Current cardiopulmonary resuscitation and automated external defibrillator (CPR/AED) certification as appropriate for the assigned duties.
Preferred Skills and Knowledge
- Knowledge of Executive Order 943 and CSUEB SHCS Protocols and Procedures Manuals and Quality Improvement processes.
- Prefer masters or terminal degree of higher education, Public Health Administration or Medical degree.
- Prefer experience with working in a university setting.
- Prefer experience with coordinating accreditation processes.
- Prefer experience with managing and directing student health utilization programs and software.
- Prefer experience using Oracle/PeopleSoft systems for financial and budget management, including query skills.
- Prefer knowledge of CSU mandates for Self-Operating departments.
Condition(s) of Employment
Satisfactory completion of a background check (including LiveScan, as appropriate), that may include, but is not limited to: criminal records check, verification of academic credentials, licenses, certificates, credit history, professional references and/or verification of work history is required for employment. Cal State East Bay will issue a conditional offer of employment to the selected candidate, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. Unsatisfactory results may also affect the continued employment of current Cal State East Bay employees who were conditionally offered the position.
All background checks are conducted through the university's third party vendor, Accurate. LiveScan is conducted through the University Police Department.
EEO Statement
All university programs and activities are open and available to all regardless of race, sex, color, ethnicity or national origin. Consistent with California law and federal civil rights laws, Cal State, East Bay provides equal opportunity in education and employment without unlawful discrimination or preferential treatment based on race, sex, color, ethnicity, or national origin. Our commitment to equal opportunity means ensuring that every student and employee has access to the resources and support they need to thrive and succeed in a university environment and in their communities. The CSU complies with Title VI of the Civil Rights Act of 1964, Title IX of the Education Amendments of 1972, the Americans with Disabilities Act (ADA), Section 504 of the Rehabilitation Act, the California Equity in Higher Education Act, California’s Proposition 209 (Art. I, Section 31 of the California Constitution), other applicable state and federal anti-discrimination laws, and CSU’s Nondiscrimination Policy. We prohibit discriminatory preferential treatment, segregation based on race or any other protected status, and all forms of discrimination, harassment, and retaliation in all university programs, policies, and practices.
Other Information
All California State University campuses, including Cal State East Bay, are smoke and tobacco-free. For more information, please visit our website here.
In compliance with state and federal crime awareness and campus security legislation, including The Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act, the Cal State East Bay Annual Campus Security Report is available here.
At Cal State East Bay, the following nine competencies have been identified as valued leadership qualities: Communication, Cooperation, Delegation, Empathy, Feedback, Innovation, Leadership Presence, Passion and Strategic Ability. While we may not expect our managers to exhibit all of these competencies, we do expect them to aspire to develop them. As part of the annual evaluation review process, the Director of Student Health Center will be evaluated on each.
Sponsorship
Cal State East Bay is not a sponsoring agency for Staff or Management positions and we are not an E-Verify employer.
Mandated Reporter
The incumbent in this position may be considered a mandated reporter under the California Child Abuse and Neglect Reporting Act and will be required to comply with requirements set forth in the CSU Executive Order 1083 as a condition of employment.
