Salary and Benefits
Salary Range: $5,083.00 per month to $7,228.00 per month. PLEASE NOTE: The starting salary placement depends on qualifications and experience and is anticipated to be in the range of $5,083.00 per month to $6,155.00 per month.
Cal State East Bay offers a broad range of benefits that includes medical, dental, vision, retirement (CalPERS), 401k, 457, 403(b), dependent and health care reimbursement accounts, life insurance, vacation and sick, 14 paid holidays, one personal holiday and tuition fee waiver.
For more information on the benefits program, please visit our benefits website. The CSU Total Compensation Calculator demonstrates the significance of our benefits package.
This position may be eligible to participate in the Cal State East Bay hybrid telecommute program subject to management approval.
Classification
Student Services Professional II
About Cal State East Bay
Cal State East Bay's beautiful main campus is located in the Hayward hills with panoramic views of the San Francisco Bay shoreline. Situated above the city of Hayward, the campus offers an ideal setting for teaching and learning and yet easy access to the many cities along the bay. The University has a satellite campus in Concord, a professional development center in Oakland and a significant presence online. Founded in 1957, Cal State East Bay is one of 23 universities of the California State University system (CSU). Cal State East Bay is recognized as a regionally engaged and globally oriented university with a strong commitment to academic innovation, student success, engaged and service learning, diversity, and sustainability.
About the Position
Please Note: Review of applications will begin on January 5, 2026.
The SEVIS Records Coordinator and Student Engagement Advisor supports the International Programs office by serving as a Designated School Official (DSO) and providing guidance to newly admitted and continuing F-1 students. This position is responsible for communicating with students, collecting and reviewing required documentation, and overseeing the issuance of the Certificate of Eligibility (Form I-20) and completion of initial SEVIS registration.
This role interprets and applies F-1 immigration and enrollment regulations to advise students on maintaining status, navigating complex situations (such as visa delays, SEVIS transfers, or change of status applications), and planning for timely enrollment. The position exercises discretion in tailoring guidance within established institutional procedures and collaborates closely with other F-1 advisors to ensure consistency and compliance.
This position also organizes, coordinates, and facilitates international student events, workshops, and engagement activities that promote student adjustment, community-building, and success. This includes developing and presenting educational sessions on F-1 rules, academic life, and cultural transition, and incorporating best practices in student development and intercultural learning.
This position works closely with International Admissions, the Global Academy, and other campus departments to support a smooth transition for international students and address the diverse needs of the international student population. This role also supports the Principal Designated School Official (PDSO) in meeting SEVIS reporting and compliance requirements.
Responsibilities
Communication Management with F-1 Students
- Serve as a Designated School Official (DSO) providing proactive guidance and support to new F-1 students from admission through initial enrollment.
- Interpret and communicate immigration and enrollment regulations to help students understand their specific circumstances (e.g., visa issues, SEVIS transfers, Change of Status applications).
- Provide tailored advising within established institutional policies and procedures, recognizing when to elevate complex or unique cases.
- Coordinate with other F-1 advisors to ensure consistent and compliant communication across the International Programs team.
- Develop and deliver information sessions and communications that help students plan for timely enrollment, maintain status, and successfully transition to campus life.
- Maintain accurate student and program data in systems such as Salesforce and PeopleSoft to support I-20 issuance and regulatory compliance.
Student Activity Engagement
- Plan, coordinate, and facilitate international student events and activities, including orientation, International Education Week, and workshops designed to support student adjustment, engagement, and success.
- Provide guidance and advising to international students on F-1 regulations, cultural adjustment, and academic life as part of event planning and delivery.
- Develop and present educational sessions, or coordinate presenters, on topics related to F-1 compliance, academic success, and cultural transition.
- Design and update workshop and event content to align with best practices in international student engagement, student development, and intercultural learning.
- Encourage and mentor international students to participate in campus activities and leadership opportunities, fostering a sense of belonging and community.
- Collect and analyze data on student participation and feedback to inform program improvement.
- Serve as the primary contact for the Global Excellence Scholarship for international students, collaborating with university staff and the Director to support award recipients.
- Maintain awareness of current trends, regulations, and resources relevant to international student programming and engagement.
SEVIS Processing, Reporting, and Compliance
- Run daily processes in current software to gather SEVIS-reportable changes.
- Maintain accurate and timely updates of information in SEVIS.
- Organize data processing and workflow for semester registration of students in SEVIS.
- Update and manage new international student files for no shows/deferrals.
- Work closely with DSO’s to update SEVIS requires.
- Update F-1 student information in SEVIS, SIS, and other related software.
- Maintain accurate information on website related to area.
Enrollment Reporting
- Prepare regular/timely reports to track new international student trends in different admissions related categories.
- Track enrollment data and analyze to ensure accuracy in SEVIS reporting of students enrolled.
- Utilize current software to create, update, and maintain enrollment reports. Make recommendations on new reports.
Minimum Qualifications
Experience
- The equivalent of two (2) years of professional experience in one of the student services program areas or in a related field.
- Experience should give evidence of competence and indicate the potential for further growth.
- A master’s degree in a job‑related field may be substituted for one year of professional experience.
Education
- Equivalent to graduation from a four-year college or university in one of the behavioral sciences, public or business administration or a job‑related field.
- Additional specialized experience during which the applicant has acquired and successfully applied the knowledge and abilities shown above may be substituted for the required education on a year‑for‑year basis.
Required Qualifications
Knowledge
- Federal immigration regulations governing F-1 international students (SEVIS, Department of Homeland Security, and Department of State requirements).
- Principles and practices of student development, cross-cultural communication, and international student support.
- University administrative processes related to admissions, enrollment, and student engagement.
- Event planning, program development, and assessment methods in a higher education setting.
- Database systems such as SEVIS, PeopleSoft, and Salesforce, or similar student information systems.
Skills and Abilities
- Interpret and apply complex federal immigration regulations and university policies accurately and appropriately.
- Advise and support international students on maintaining visa status, academic adjustment, and cultural transition.
- Exercise sound judgment, discretion, and sensitivity in handling confidential information and student cases.
- Plan, coordinate, and evaluate programs, workshops, and events that promote student engagement and success.
- Communicate effectively both orally and in writing with diverse audiences, including students, faculty, and administrators.
- Analyze data, prepare reports, and identify trends related to international student enrollment and engagement.
- Work independently with minimal supervision while contributing to a collaborative team environment.
- Maintain up-to-date knowledge of immigration regulations, compliance procedures, and best practices in international education.
Preferred Qualifications
- Experience serving as a Designated School Official (DSO) and direct experience using the SEVIS system.
- Professional experience working with F-1 visa holders or in an international programs office within higher education.
- Demonstrated ability to design and deliver student programming focused on intercultural engagement, retention, or transition support.
- Experience using CRM systems (e.g., Salesforce) and student data systems (e.g., PeopleSoft).
- Knowledge of second-language acquisition, intercultural communication, or global education practices.
Condition(s) of Employment
Satisfactory completion of a background check (including LiveScan, as appropriate), that may include, but is not limited to: criminal records check, verification of academic credentials, licenses, certificates, credit history, professional references and/or verification of work history is required for employment. Cal State East Bay will issue a conditional offer of employment to the selected candidate, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. Unsatisfactory results may also affect the continued employment of current Cal State East Bay employees who were conditionally offered the position.
All background checks are conducted through the university's third party vendor, Accurate. LiveScan is conducted through the University Police Department.
EEO Statement
All university programs and activities are open and available to all regardless of race, sex, color, ethnicity or national origin. Consistent with California law and federal civil rights laws, Cal State, East Bay provides equal opportunity in education and employment without unlawful discrimination or preferential treatment based on race, sex, color, ethnicity, or national origin. Our commitment to equal opportunity means ensuring that every student and employee has access to the resources and support they need to thrive and succeed in a university environment and in their communities. The CSU complies with Title VI of the Civil Rights Act of 1964, Title IX of the Education Amendments of 1972, the Americans with Disabilities Act (ADA), Section 504 of the Rehabilitation Act, the California Equity in Higher Education Act, California’s Proposition 209 (Art. I, Section 31 of the California Constitution), other applicable state and federal anti-discrimination laws, and CSU’s Nondiscrimination Policy. We prohibit discriminatory preferential treatment, segregation based on race or any other protected status, and all forms of discrimination, harassment, and retaliation in all university programs, policies, and practices.
Other Information
All California State University campuses, including Cal State East Bay, are smoke and tobacco-free. For more information, please visit our website here.
In compliance with state and federal crime awareness and campus security legislation, including The Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act, the Cal State East Bay Annual Campus Security Report is available here.
Sponsorship
Cal State East Bay is not a sponsoring agency for Staff or Management positions and we are not an E-Verify employer.
Mandated Reporter
The incumbent in this position may be considered a mandated reporter under the California Child Abuse and Neglect Reporting Act and will be required to comply with requirements set forth in the CSU Executive Order 1083 as a condition of employment.
