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About CSUF
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Standing on 241 acres in the heart of Southern California, the University was founded in 1957 and has grown into a population of over 40,000 students. As Titans, we believe that diverse perspectives deepen our understanding. We are committed to giving students the support they need to graduate, while responding to California’s revolving work force needs. At Cal State Fullerton we strive for continual improvement of students, staff, faculty, and administrators through orientations, training programs, and professional development opportunities. As part of the Titan Community, you have access to many campus facilities and services including but not limited to the Grand Central Art Center in Santa Ana, the Arboretum and Botanical Garden at Cal State Fullerton, cultural events and performances in the Clayes Performing Arts Center, Cal State Fullerton Athletics sports events, Titan Recreation Center, and the Employee Wellness Program.
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Job Summary
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It is an exciting time to join Cal State Fullerton as we are an in demand comprehensive University that is driven to shape the future of education and foster a vibrant community of diverse students, faculty, staff, and administrators who uphold values of inclusive excellence, free speech, and an environment free from discrimination. We are continuously seeking individuals from various career disciplines that share the University’s mission and core values. We warmly welcome you to consider joining the Titan Community where minds expand and opportunities flourish.
About the Position:
International Programs collaborates with departments and colleges within the University regarding unique programs for students from the community and around the world. We seek an exceptional individual to join our team as the International Student Recruitment Specialist (Student Services Professional III). The ideal candidate in this role should have a positive attitude and an active, energetic mind that is characterized by highly ethical practices and a commitment to diversity, openness, flexibility, integrity, and kindness.
Under general supervision, this position's primary role is to independently advise and recruit international students to the University. The International Student Recruitment Specialist will work closely with internal and external stakeholders to execute and coordinate recruitment strategies, provide services in the areas of counseling, admission advising, follow-up, coordination of various recruitment events, delivery of presentations as well as other recruitment activities that lead to increased applications and enrollments to the University. The International Student Recruitment Specialist will prepare and host presentations and webinars for prospective students, partners, and agents. Serves as the primary liaison and advisor for international student recruiting agencies and independent agents.
International Student Recruitment support - The position will utilize a high degree of professional and independent judgment to closely advise potential and existing international students in one-on-one and group settings regarding the admissions and application processes, admission requirements, immigration processes, majors, student life, etc. This includes making independent decisions on complex issues and develops detailed solutions to aid prospective international applicants with complex barriers and obstacles regarding admission. The International Student Recruitment Specialist will represent the University at domestic and international recruitment fairs, events, and meetings (virtual and in-person). The International Student Recruitment Specialist will collaborate closely with key University offices (e.g., Recruitment and Outreach Office, Admission Office) regarding the status of international applications and the tracking of application and admissions data. The position will create detailed reports on leads, inquiries, applications, and enrollments from a Customer Relationship Management System (CRM), the Student and Exchange Visitor Information System (SEVIS), and PeopleSoft. Conducts presentations and webinars for prospective students, partners, and agents. Serves as the primary liaison and advisor for international student recruiting agencies and independent agents. Trains, advises, and supports agents to properly promote Cal State Fullerton's brand and reputation in designated markets overseas and raise the University's international profile to achieve recruitment targets in those markets. The International Student Recruitment Specialist will follow up on student leads and inquiries to meet recruitment goals. Develops and conducts admit-to-enroll yield events for admitted students and develops engagement activities for admitted international students.
Recruitment Planning and Analysis - The International Student Recruitment Specialist will collaborate with various key University offices to create annual international recruitment or outreach planning. This position will analyze data on international enrollment trends to identify opportunities. Will monitor recruitment expenditures and calculate the return on investment of events. The International Student Recruitment Specialist will provide innovative, cost-effective recruitment strategies. Assist with designing promotional materials, website updates, social media campaigns, and other forms of recruitment support. Maintains and expands networks with recruitment agents and partners. Agent and partner support includes training and application management, performance monitoring, and relationship development. The International Student Recruitment Specialist uses independent judgment to communicate timely programmatic information to agents/partners via emails, webinars, and visits. Conducts annual agent training and onboarding for new partners. Ensures all agent and partner agreements/Memorandums of Understanding (MOUs) are up to date and commission invoices and payments are made in a timely and proper manner.
Campus and Community Engagement - The International Student Recruitment Specialist maintains contacts at community colleges and high schools for recruitment events. Provides admission updates to counselors through digital and on-site communications. Collaborates with Extension on revenue-producing programs and trainings for international students. Collaborates with the International Students and Scholar’s office responsible for supporting newly admitted students and assist, as needed, with new student pre-arrival information, including housing, registration, student insurance, and issuance of Certification of Eligibility for Nonimmigrant Student Status (Form I-20). Participates in international student events and activities (e.g., new student orientations, International Education Week, on-campus cultural and celebration events). Maintains effective relationships with students, faculty, staff, and the general public. Other Duties as assigned.
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Essential Qualifications
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Bachelor’s degree or the equivalent from an accredited four-year college or university in a related field including or supplemented by upper division or graduate course work in counseling techniques, interviewing, and conflict resolution plus three years of professional student services work in the field. A Master’s degree from an accredited college or university in Counseling, Clinical Psychology, Social Work or a job-related field may be substituted for one year of professional experience. A Doctoral degree from an accredited college or university and the appropriate internship or clinical training in a relevant field may be substituted for three years of the required professional experience.
Ability to plan, develop, coordinate, supervise, and organize programs and activities. Ability to interact with a diverse student population, faculty, staff, and the public. Ability to analyze complex situations accurately and adopt effective courses of action. Ability to advise students individually and in groups on complex student-related matters. Ability to complete assignments without detailed instructions. Ability to establish and maintain cooperative working relationships with a variety of individuals. Possession of excellent verbal and written communication skills, as well as the ability to acquire knowledge of campus procedures, activities, and the overall organization.
A background check (including a criminal records check) must be completed satisfactorily and is required for employment. CSU will make a conditional offer of employment, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. Failure to complete the background check satisfactorily may affect the continued employment of a current CSU employee who was conditionally offered the position.
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Additional Information
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California State University, Fullerton celebrates all forms of diversity and is deeply committed to fostering an inclusive environment where students, staff, administrators, and faculty thrive. Individuals interested in advancing the University’s strategic diversity goals are strongly encouraged to apply. Reasonable accommodations will be provided for qualified applicants with disabilities who self-disclose.
As of January 1, 2022, the CSU Out-of-State Employment Policy prohibits the hiring of employees to perform CSU-related work outside the state of California.
The person holding this position is considered a limited mandated reporter under the California Child Abuse and Neglect Reporting Act and must comply with the requirement outlined in CSU Executive Order 1083, revised July 21, 2017.
Multiple positions may be hired from this recruitment based on the strength of the applicant pool.
If you are applying for a staff position, please note that you are not eligible to work concurrently in a staff position and an Academic Student position such as a Graduate Assistant, Teaching Associate, Instructional Student Assistant, or Student Assistant position.
Regular attendance is considered an essential job function; the inability to meet attendance requirements may preclude the employee from retaining employment.
Employee/applicant who applies for a position may be required to successfully complete job-related performance test(s) as part of the selection process.
Online application/resume must be received by electronic submission on the final filing date by 9:00 PM (Pacific Standard Time)/midnight (Eastern Standard Time). Applicants who fail to complete all sections of the online application form will be disqualified from consideration.
California State University, Fullerton is not a sponsoring agency for staff or management positions (i.e., H1-B Visas).
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