Job Summary
This role is pivotal in ensuring the seamless integration and operation of our financial aid systems, aligning with current federal and state regulations and institutional goals. The ideal candidate will have a strong background in financial aid processes, project management, and staff training. This is an internal customer-facing role, and requires excellent prioritization, responsiveness, highly technical skills, and customer service, along with excellent verbal communication skills. In keeping with the Enrollment Services values and competencies, the incumbent develops and maintains positive working relationships with internal and external contacts. Furthermore, the incumbent provides services that are equitable, inclusive, and culturally sensitive to enhance the quality of campus life. This position uses a student-centered and equity-minded approach in all communication and service efforts.
Key Responsibilities
- Analyze and Reconcile Current Financial Aid Regulations with Automated System Setup in accordance with federal & state regulations (Compliance/Q&A) - Ensure compliance with federal, state, and institutional regulations in accordance with 2025-26 FAFSA. Monitor ISIR/CalISIR loading, application comment codes, verification processes, automated COA budgeting, checklisting, communications, packaging plans, disbursement, and adjustments.
- Project & Process Management - Develop a comprehensive project plan in collaboration with the Associate Director of Systems and the Module Lead Team.
- Staff Training & Documentation - Review, organize, and update existing documentation and training materials. Create and coordinate new documentation and training sessions where needed. Deliver training to staff members to enhance their understanding of automated processes and their roles.
Knowledge Skills and Abilities
The ideal candidate possesses extensive knowledge of state, federal, and institutional financial aid regulations, and is proficient in using financial aid and scholarship management software such as Peoplesoft Campus Solutions and Blackbaud. They demonstrate strong project management skills, effectively prioritizing and managing multiple tasks simultaneously. Excellent communication and training abilities, along with strong people management skills, are also essential. Core competencies include delivering high-quality customer service, strategic thinking and planning, problem-solving and decision-making, team building and development, and maintaining professional knowledge. Additionally, they ensure operational integrity by documenting roles and responsibilities and uphold data integrity by adhering to approved processes and testing procedures.
Ability to communicate with an ethnically and culturally diverse campus community. Ability to follow all university policies, procedures, and guidelines including but not limited to safety, civility, information security, and non-discrimination policies and procedures. Ability to contribute to a positive university experience for each and every student and assist in achieving the university's commitment to a "vision of excellence."
Education and Experience
• Equivalent to a bachelor’s degree in a related field (Education, Business, Social Sciences) and three years of Financial Aid experience required.
• Master's degree preferred.
Physical Summary
- Sedentary work - Involves mainly sitting. Walking and standing are minimal. Lifting is limited to lightweight objects. (10 pounds or less).
Department
Enrollment Services
Classification
Administrative Analyst/Specialist Exempt I
Compensation
Salary placement is determined by the education, experience, and qualifications the candidate brings to the position, internal equity, and the hiring department’s fiscal resources.
Hiring Range: The hiring range for this position is $6,250 - $7,000 per month commensurate with candidate's education, experience, skills, and training.
CSU Classification Salary Range: The CSU Classification Salary Range for this position is $4,598 - $8,318 per month.
Benefits
Excellent benefits through CalPERS (health, vision, dental), tuition fee waiver, generous vacation and sick leave, and 14 paid holidays each year.
Time Base
1.0 time-base, 40 hours per week.
Duration of Appointment
This is a temporary position for 1 year with no permanent status granted. Temporary assignments may expire prior to the ending date.
This position reports directly to the AVP of Enrollment Services.
Application Procedures
Click Apply Now to complete the CSULB Online Employment Application.
PLEASE FILL OUT THE APPLICATION COMPLETELY. It is important that all sections of the on-line application are filled out completely and accurately. Please include all relevant education and experience. Your application will be used to determine whether you meet the minimum qualifications for this position.
Additional Information
A background check (including a criminal records check) must be completed satisfactorily and is required for employment. CSU will make a conditional offer of employment, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. Failure to satisfactorily complete the background check may affect the continued employment of a current CSU employee who was conditionally offered the position.
Due to the nature of this position, current CSULB employees are subject to a criminal record check unless they have successfully completed a criminal background check through CSULB within the past 12 months.
CSULB is not a sponsoring agency for staff and management positions (i.e. H-1B Visas).
California State University Long Beach expects respectful, professional behavior from its employees in all situations. Acts of harassment or abusive conduct are prohibited. Demonstrated appropriate professional behavior, treating others with civility and respect, and refusing to tolerate abusive conduct is expected of all employees.
Equal Employment Statement
California State University Long Beach is an Affirmative Action/Equal Opportunity Employer that is strongly committed to promoting diversity in all areas of the campus community. We consider qualified applicants for employment without regard to age, physical or mental disability, gender or sex, genetic information, gender identity, gender expression, marital status, medical condition, nationality, race or ethnicity, religion or religious creed, sexual orientation, and veteran or military status.
Accommodations
We provide reasonable accommodations to applicants and employees with disabilities. Applicants with questions about access or requiring a reasonable accommodation for any part of the application or hiring process should contact StaffHR-Accommodations@csulb.edu.
Out of State Employment Policy
California State University, Long Beach, as part of the CSU system, is a State of California Employer. As such, the University requires all employees upon date of hire to reside in the State of California.
As of January 1, 2022 the CSU Out-of-State Employment Policy prohibits the hiring of employees to perform CSU-related work outside the state of California.