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Study Abroad Coordinator (Student Services Professional III) - Office of International Programs

Apply now Job no: 514870
Work type: Staff
Location: San Francisco
Categories: Unit 4 - APC - Academic Professionals of California, Administrative, Probationary, Full Time

Working Title

Study Abroad Coordinator


SF State University

San Francisco State is an Equal Opportunity Employer and does not discriminate against persons on the basis of race, religion, color, ancestry, age, disability, genetic information, gender, gender identity, gender expression, marital status, medical condition, National origin, sex, sexual orientation, covered veteran status, or any other protected status.  Reasonable accommodations will be provided for qualified applicants with disabilities who self-disclose by contacting the Senior Human Resources Manager.

Applicants may visit for more information on SF State's policy prohibiting discrimination, and how to file an online report using the procedures under Executive Order 1096 Revised. Inquiries can be directed to the campus Title IX Coordinator and Discrimination, Harassment, and Retaliation Administrator by calling (415) 338-2032 or emailing

San Francisco State is a 100% Smoke/Vapor-Free Campus.  Smoking or Vaping of any tobacco/plant-based substance is not permitted on any University properties.

The person holding this position may be considered a "mandated reporter" under the California Child Abuse and Neglect  Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment.

This position may be a "designated position" in the California State University's Conflict of Interest Code.  The successful candidate accepting this position may be required to file Conflict of Interest forms subject to the regulations of the Fair Political Practices Commission.



Office of International Programs (OIP)


Appointment Type

This is a one-year probationary position


Time Base

Full-Time (1.0)


Work Schedule

Monday through Friday, from 8:00am to 5:00pm


Anticipated Hiring Range

$5,047.00 per month ( $60,564.00 annually)


Salary is commensurate with experience.


Position Summary

Reporting to the Director of Office of International Programs (OIP), the Coordinator for Study Abroad Student Services provides student advising and promotes study abroad programs. Specific areas of coordination include outreach, application management, pre-departure preparation and orientation, support while abroad, returnee programming, and technology management.


Position Information

Program Management & Administrative
• Maintain and update study abroad web information, database, CRM and electronic communications.
• Oversee processing of applications and supporting documentation for study abroad programs.
• Manage the database/list of study abroad scholarships as well as provide guidance for students in navigating and applying for them, such as but not limited to the Benjamin A. Gilman International Scholarship, Freeman-Asia Scholarship, and Boren Scholarship.
• Develop visa packages/guides and resources as well as provide guidance to students on the process. Gather and manage program assessment data and successful learning outcomes projects to track and assess data.
• Assist with the processing of transcripts for returned students.
• Create outreach protocols, develop material and advising strategies that benefits underserved populations and serve students from diverse backgrounds. Web and Technical Support.

Outreach & Promotion
• Present on study abroad to large and small groups.
• Develop study abroad resources to support students of all identities such as but not limited to DACA/AB
540, LGBTQ+, Black, Latinx, first-generation college students, low income students, transfer students, etc.
• Coordinate with the campus community to effect the student success initiative through the study abroad
• Promote study abroad programs via marketing/publicity and working with student volunteers.
• Create and revise recruiting materials.
• Facilities student communication and advising via social media networks.
• Support students by establishing and maintaining cooperative working relationship with SF State and CSU
faculty, administrators, student organizations, parents/family members, overseas university faculty/staff.
• Collaborate with academic departments to develop resources for students that support targeted study
abroad programs.

Student Advising
• Advise students on all aspects of the CSU International and SF State Abroad programs. This includes holding information meetings, one-on-one inquiry advising, advising to facilitate the application processes, advising on scholarships/financial aid, advising on program rules and regulations support and advising while students are abroad, post-study abroad program advising.
• Plan advising events and activities for large and small groups.
• Back-up ARO.

Student Leadership Development
• Lead the study abroad alumni Global Ambassador program and the J-1 International Education Exchange Council (IEEC) Country Ambassadors.
• Serve as co-advisor to IEEC.

Other Duties as Assigned


Minimum Qualifications

  • Thorough knowledge of the principles of individual and group behavior.
  • General knowledge of the principles, practices and trends of the Student Services field.
  • General knowledge of the policies, procedures and practices of the program area to which assigned.
  • General knowledge of individual counseling techniques.
  • General knowledge, or the ability to rapidly acquire such knowledge, of the organizational procedures and activities of the specific campus to which the position is assigned.
  • Working knowledge of student services programs outside the program to which immediately assigned.
  • Ability to:
      • analyze complex situation accurately and adopt effective course of action;
      • advise students individually and in groups on complex student related matters;
      • determine appropriate course of action;
      • advise students individually and in groups on complex student-related matters;
      • determine appropriate courses of action and proper techniques to utilize while engaged with individuals in personal interactions of an argumentative or sensitive nature;
      • interpret and evaluate descriptions and explanations of problems brought forward by individuals or student organizations, analyze and define the problem, draw valid conclusions and project consequences of various alternative courses of action;
      • carry out a variety of professionally complex assignments without detailed instructions; and
      • establish and maintain cooperative working relationships with a variety of individuals.
  • Demonstrated ability to make decisions and carry through actions having implications with regard to other program or service areas Services Office.
  • Possession of these knowledge and abilities is typically demonstrated through the equivalent of three years of progressively responsible professional student services work experience. One year in the program area to which assigned may be preferred but is not required. A master's degree in Counseling, Clinical Psychology, Social Work, or a directly related field may be substituted for one year of experience. A doctorate degree and the appropriate internship or clinical training in counseling or guidance may be substituted for the three years of experience for positions with a major responsibility for professional career or personal counseling.
  • Equivalent to graduation from a four-year college or university in a related field, including or supplemented by upper division or graduate course work in counseling techniques, interviewing, and conflict resolution where such are job-related.


Preferred Qualifications

    • Master's Degree in job related field.
    • Proficiency in a second language.
    • Three to five years of related and progressively more responsible or expansive work in an education abroad setting.
    • Experience studying or living abroad for a minimum of one year.
    • Experience and ability to work effectively with underserved populations.
    • Working knowledge of practices, procedures, and activities of a Study Abroad/international Exchange office.
    • Experience in developing and administering study abroad programs.
    • Familiarity with social media strategies as applied to study abroad/international education.
    • Experience in collecting, analyzing and evaluating data.
    • Experience in developing outreach strategies for study abroad programs.
    • Familiarity with study abroad software applications.
    • Knowledge of website development.
    • Ability to work well under pressure and to multitask.
    • Core Competencies – embody the following competencies:
      • Bias toward collaboration and teamwork.
      • Effective communication skills across a variety of venues.
      • Customer/Client Focus with an emphasis in problem solving and resolution.
      • Personal effectiveness and credibility as demonstrated by interpersonal and professional confidence.
      • Diversity and inclusion.



Must make own transportation arrangements to meet off-campus commitments on time. If driving a personal vehicle, must poses a valid California Driver's License. Vehicle must have current registration and automobile insurance. Must obtain a Defensive Driver's Training Certificate upon appointment.


Pre-Employment Requirements

This position requires the successful completion of a background check.


Eligibility to Work

Applicants must be able to provide proof of US Citizenship or authorization to work in the United States, within three business days from their date of hire.



Threaded through our Total Compensation package is a commitment to Bridging Life's Transitions.  SF State is committed to providing our employees with a comprehensive program that rewards efforts that are appreciated by your colleagues, students and the customers we serve.

We offer a competitive compensation package that includes Medical, Dental, Vision, Pension, 401k, Healthcare Savings Account, Life Insurance, Disability Insurance, Vacation and Sick Leave as well as State Holidays and a dynamic Fee Waiver program, all geared towards the University's commitment to attract, motivate and retain our employee.


Employment Requirement

CSU requires faculty, staff, and students who are accessing campus facilities to be immunized against COVID-19 or declare a medical or religious exemption from doing so.  Any candidates advanced in a currently open search process should be prepared to comply with this requirement. The systemwide policy can be found at and questions may be sent to


Additional Information


Thank you for your interest in employment with California State University (CSU).  CSU is a state entity whose business operations reside within the State of California.  Because of this, CSU prohibits hiring employees to perform CSU-related work outside of California with very limited exception.  While this position may be eligible for occasional telework, all work is expected to be performed in the state of California, and this position is assigned to on-campus operations.

The Human Resources office is open Mondays through Fridays from 8 a.m. to 5 p.m., and can be reached at (415) 338-1872.

Please note that this position, position requirements, application deadline and/or any other component of this position is subject to change or cancellation at any time.

Advertised: Pacific Daylight Time
Applications close:

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