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Area Coordinator (Student Services Professional II) - Residential Life (Anticipated Recruitment for AY 24/25)

Apply now Job no: 537358
Work type: Staff
Location: San Francisco
Categories: Unit 4 - APC - Academic Professionals of California, Probationary, Full Time, Student Services

*This is for anticipated recruitment for the 2024/2025 Academic Year*

Working Title

Area Coordinator

SF State University

San Francisco State is an Equal Opportunity Employer and does not discriminate against persons on the basis of race, religion, color, ancestry, age, disability, genetic information, gender, gender identity, gender expression, marital status, medical condition, National origin, sex, sexual orientation, covered veteran status, or any other protected status.  Reasonable accommodations will be provided for qualified applicants with disabilities who self-disclose by contacting the Senior Human Resources Manager.

Applicants may visit for more information on SF State's policy prohibiting discrimination, and how to file an online report using the procedures under Executive Order 1096 Revised. Inquiries can be directed to the campus Title IX Coordinator and Discrimination, Harassment, and Retaliation Administrator by calling (415) 338-2032 or emailing

San Francisco State is a 100% Smoke/Vapor-Free Campus.  Smoking or Vaping of any tobacco/plant-based substance is not permitted on any University properties.

The person holding this position may be considered a "mandated reporter" under the California Child Abuse and Neglect  Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment.

This position may be a "designated position" in the California State University's Conflict of Interest Code.  The successful candidate accepting this position may be required to file Conflict of Interest forms subject to the regulations of the Fair Political Practices Commission.


Residential Life

Appointment Type

This is a one-year probationary position.

Time Base

Full-Time (1.0)

Work Schedule

Monday - Friday 9:00 a.m. to 12 Noon and 1:00 p.m. to 6:00 p.m.; may work weekends and non-traditional hours, and is required to participate in after-hours response rotation which directly responds to student crisis and emergency situations as well as providing consult, advice, and direction to the student leader on call team members.

Anticipated Hiring Range

$5,076.00 - $5,807.00 Per Month ($60,912.00 - $69,684.00 Annually)

Salary is commensurate with experience.

Position Summary

Under the direct supervision of the Associate Director of Residential Education & Leadership, the Area Coordinator is a full-time, live-in position that assists in the overall design, implementation, and daily administration of the Residential Life program for a specific residential community. Populations of these communities vary and can be in excess of 1200 residents. The Area Coordinator performs a wide variety of generally complex Student Services Professional work in the coordination and implementation of the Residential Education program as well as the overall Residential Life and Housing programs. The incumbent is responsible for the following areas in their specific residential community: case management centering around student behavior, supervision and leadership, community development and student success. In addition the Area Coordinator assists in the overall development and implementation of the Residential Life and Student Housing programs.

Position Information

Case Management and Student Behavior

  • General
    • Utilize student behavior software as trained and directed.
    • Ensure responsiveness to timelines and ongoing updates
    • Work collaboratively with other units engaged in supporting students
    • Communicate concerns, recommendations, and
  • Case Management
    • Serve in a case manager role to identify, assess, and address student concerns and crisis.
    • Advocate for and support students’ needs in a conscientious, appropriate, and timely manner
    • Be available to address day-to-day resident concerns within respective residential community, as needed, and available to students while in their residence.
    • Provide support to residents experiencing academic difficulties and/or personal problems in areas such as: sexuality, eating disorders, interpersonal relationships, and adjusting to college. When necessary, refer students to appropriate university and/or community resources. 
    • Consult with Residential Life professional staff about student medical, physical, and mental health issues.
    • Consult and collaborate with other university units regarding student behavior as appropriate.
    • Refer students to appropriate resources as necessary
    • Review regularly and resolve or reaffirm student caseloads each semester.
  • Student Rights and Responsibilities
    • Oversee the implementation of University policy, Residential Life Community Living Standards, and Student Housing License Agreement, as well as provide and/or coordinate support for students as directed by University Action Care Team members. 
    • Ensure student rights and voices are upheld within the review, investigation, decision, and appeal processes.
    • Effectively inform residents within the designated community or neighborhood of Federal, State, Local, University, and residential community policies and regulations.
    • Resolve community related issues (roommate conflict, community respect, etc.) utilizing interpersonal, fact gathering, and analytical skills to determine severity of the situation and provide necessary steps and resources available to resolve the situation.
    • Consult with Residential Life professional staff about matters relating to student conduct within the residential community setting, and discuss alternatives for handling problems.
    • Adjudicate conduct violations within designated area and timeframe; implement follow-through and disciplinary sanctions including recommendations to terminate housing license agreements, through an education-based conduct process.
    • In a timely manner, meet with residents who have allegedly violated residential community regulations and implement appropriate residential conduct action as approved by the Conduct Coordinator and Assistant Director of Conduct and Support Services. 
    • Maintain confidential conduct records as defined by FERPA, Clery, Title IX, and Cal State Executive orders.
    • Provide Residential Life Leadership Team member with timely and appropriate information as it relates to residents experiencing challenges.
    • Review regularly and resolve or reaffirm student caseloads each month
  • Campus Safety: Ensure that safety and security procedures are established and maintained.
  • Afterhours: Serve in professional on-call rotation. This position requires working variable hours, including late night and early morning hours as situations dictate, as well as when needed in an emergency response capacity. The Area Coordinator, in conjunction with other professional Residential Education staff members, alternate responsibility for on-call coverage.

Lead Work, Oversight and Leadership

  • Lead Work
    • Plan, lead, and oversee the Residential Coordinators and/or Assistant Residential Coordinators according to the objectives established for the department.
    • Play an active role in the development, assignment of work, and performance evaluation of Residential Coordinators.
  • General Oversight
    • Indirectly oversee residential life compensated student leaders according to the objectives established for the department.
    • Assist with recruitment, selection, placement, evaluation, and personnel administration for area residential life compensated student leaders.
    • Assist in the development and implementation of a training program which is well-organized, relevant to best and promising practices in the field of higher education, and preparing student leaders for their positions.   
  •  Leadership
    • Provide opportunities for student leadership development within designated community and within the residential community.
    • Serve as an advisor for a residential student organization (RHA, Hall Government, etc.)

Residential and Student Life

  • Administration
    • Train, develop, and evaluate the overall student services and support within the community through the work of the Residential Coordinators.
    • Participate in centralized planning efforts for Residential Life and Student Life.
    • Oversee daily building administration, procedures, and operation, including opening and closing the buildings for the new academic year and break periods.
    • Maintain appropriate records and administrative files.
    • Complete appropriate forms and reports as assigned per department, division and campus policies.
    • As necessary, negotiate room changes during the academic year. In a timely manner notify appropriate personnel of such changes. 
    • Respond to emails, phone calls, and parent/faculty concerns in a timely manner. When appropriate refer issue to appropriate personnel.
    • Maintain financial records and budgets for designated community, including the purchasing of supplies using a University-issued Purchase Card (P-Card) and timely reconciliation of these purchases.
  • Assessment
    • Assess student needs at the beginning of each semester
    • Support student leader and department assessment
    • Assist in the development of an evidence-based culture of decision making and goal setting
  • Education & Engagement
    • Plan, Implement, and Evaluate a student life engagement program which includes academic, social justice, wellness programs as well as a semester plan for intentional interactions with student leaders and their respective residents.
    • Assist with interpretation and implementation of Residential Life, Student Housing, and University policies and procedures.
    • Serve as an appropriate role model in regards to the Residential Life and Student Housing regulations and guidelines.
    • In accordance to the standards of the University Conflict of Interest policy, facilitate programming purchases as needed.
    • Support, attend, and participate in departmental and division wide programs and initiatives (e.g. GatorFest, Gator Days, and other community wide programs etc.).
  • General
    • Chair or serve on Departmental committees as assigned.
    • Serve on Divisional, and University committees as assigned.
    • Attend meetings and training sessions before the start of each semester.
    • Establish and maintain productive and effective, inclusive working relationships amongst residents and campus community.

Community Development and Student Success

  • Community Engagement
    • Consult and collaborate with campus partners on the creation and delivery of programs and services to students.
    • Assist student members, in developing and implementing community-wide educational, social, and recreational event programming. 
  • Academic Support
    • Create and maintain a living/learning environment that helps students connect with peers, promotes academic support, sleep, basic needs, and overall wellness.
    • Oversee implementation of Living Learning Community and Special Interest Housing within your residential area.
    • Assistant the Academic Success Coordinator in the implementation of student success initiatives throughout your residential community.
  • Social Justice
    • Develop a multicultural community that promotes an atmosphere of appreciation, understanding, and acceptance of individual differences and lifestyles regardless of physical abilities, race, ethnicity, sexual orientation, religion, age, gender or political affiliation. 
    • Make conscious efforts to create a sense of inclusion for students within the residential community who are members of a target group. 
    • Include in staff training programs at least one session per semester which address the issues of diversity.

Other Duties as Assigned

Minimum Qualifications

Knowledge and Abilities: Working knowledge of the practices, procedures and activities of the program to which assigned; general knowledge of the methods and problems of organizational and program management. General knowledge of research and interview techniques; and of the principles of individual and group behavior.

Ability to interpret and apply program rules and regulations; use initiative and resourcefulness in planning work assignments and in implementing long-range program improvements; obtain factual and interpretative information through interviews; reason logically; collect, compile, analyze and evaluate data and make verbal or written presentations based on these data; advise students individually and in groups on routine matters where required; recognize multicultural, multisexed and multi-aged value systems and work accordingly; establish and maintain cooperative working relationships with faculty, CSU administrators, student organizations, private and public agencies and others in committee work, and student advising and community contacts; and, rapidly acquire a general knowledge of the overall operation, functions and programs of the campus to which assigned. Demonstrated ability to make decisions and carry through actions having implications with regard to other program or service areas Services Office.

Experience: Possession of these knowledge and abilities is typically demonstrated through the equivalent of two years of professional experience in one of the student services program areas or in a related field; experience should give evidence of competence and indicate the potential for further growth. A master’s degree in a job-related field may be substituted for one year of the professional experience.

Education: Equivalent to graduation from a four-year college or university in one of the behavioral sciences, public or business administration or a job-related field. Additional specialized experience during which the applicant has acquired and successfully applied the knowledge and abilities shown above may be substituted for the required education on a year-for-year basis.

Preferred Qualifications

Due to the responsibilities and nature of this position, preferred qualification that will lead to success in this role include:

  • Master’s Degree in Higher Education Administration, Student Affairs, or related field; and
  • At least 2 years of post-master’s degree experience in Residential Life, Housing, or related student services position.

Required License/Certification

Mental Health Certification: Incumbents should be certified or obtain certification within their first year in mental
health support and services through:
  • Mental Health First Aid Organization
  • Another reputable organization approved by the department
California Driver’s License: If incumbent is expected and approved to travel for business, a valid California driver’s
license may be expected to be maintained.

Special Working Conditions

This position is required to live on campus and participate in the after-hours response rotation which directly responds to student crisis and emergency situations as well as providing consult, advice, and direction to the student leader on call team members. The incumbent works a 40-hour work week with varied shifts and times, including some evenings, weekends, and non-traditional hours. The incumbent is provided a meal plan with a minimum of 5 and maximum of 10 meals per week in City Eats Dining Center. The incumbent is expected to interact and engage in conversation with residents as part of the meal plan. The incumbent must be able to competently interact with a culturally and ethnically diverse population of students, faculty and staff.

Must be able to competently interact with a culturally and ethnically diverse population of students, faculty and staff.

Pre-Employment Requirements

This position requires the successful completion of a background check.

Eligibility to Work

Applicants must be able to provide proof of US Citizenship or authorization to work in the United States, within three business days from their date of hire.


Threaded through our Total Compensation package is a commitment to Bridging Life's Transitions.  SF State is committed to providing our employees with a comprehensive program that rewards efforts that are appreciated by your colleagues, students and the customers we serve.

We offer a competitive compensation package that includes Medical, Dental, Vision, Pension, 401k, Healthcare Savings Account, Life Insurance, Disability Insurance, Vacation and Sick Leave as well as State Holidays and a dynamic Fee Waiver program, all geared towards the University's commitment to attract, motivate and retain our employee.

Additional Information


Thank you for your interest in employment with California State University (CSU).  CSU is a state entity whose business operations reside within the State of California.  Because of this, CSU prohibits hiring employees to perform CSU-related work outside of California with very limited exception.  While this position may be eligible for occasional telework, all work is expected to be performed in the state of California, and this position is assigned to on-campus operations.

CSU strongly encourages faculty, staff, and students who are accessing campus facilities to be immunized against COVID-19 or declare a medical or religious exemption from doing so.  Any candidates advanced in a currently open search process are encouraged to comply with this requirement. The systemwide policy can be found at and questions may be sent to

The Human Resources office is open Mondays through Fridays from 8 a.m. to 5 p.m., and can be reached at (415) 338-1872.

Please note that this position, position requirements, application deadline and/or any other component of this position is subject to change or cancellation at any time.

Advertised: Pacific Daylight Time
Applications close:

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