| Position Summary: |
The Digital Transformation Center (DTC), powered by the University of Dayton Research Institute, is a mission-driven hub accelerating collaboration across industry, government, and academia in support of national security and digital innovation.
We are seeking a highly proactive, detail-oriented, and professional Operations & Member Coordinator to serve as the operational backbone of the DTC. This role is the front door to the organization—responsible for daily facility operations, delivering a high-quality member experience, and ensuring the space and team are consistently prepared for engagement.
This role requires a high degree of ownership, professionalism, and initiative. Success depends on the ability to anticipate needs, act without prompting, maintain high standards, and follow through consistently in a fast-paced, dynamic environment.
Key Responsibilities
Facility & Front Desk Operations
• Serve as primary front desk presence during core hours (8:00 AM – 5:00 PM)
• Open and close the DTC facility daily
• Maintain the DTC in a consistently clean, organized, and “tour-ready” state, including workspace presentation, materials, and common areas
• Welcome and engage members, guests, and partners with a high level of professionalism
Member Experience & Coordination
• Coordinate and execute onboarding processes for new members
• Manage and track member agreements and related documentation with accuracy
• Serve as a primary point of contact for member needs, ensuring timely and professional responses
• Administer and manage member surveys, including tracking and organizing results
Operations & Administrative Support
• Manage purchasing, ordering, and inventory of office and facility supplies
• Own and coordinate scheduling logistics for DTC leadership and team activities
• Maintain, update, and organize documents, templates, and shared materials
• Ensure consistency, accuracy, and organization across operational processes
Event Coordination & Execution
• Coordinate logistics for meetings, events, and partner engagements
• Manage event setup and teardown, ensuring spaces meet DTC standards
• Oversee sign-in tables, name badges, and attendee materials
• Serve as on-site coordination support during events
• Proactively identify and resolve day-of event needs
Operational Standards
• Maintain the DTC in a constant state of readiness; identify and resolve issues without direction
• Ensure accuracy, completeness, and professionalism across all work products and interactions
• Proactively identify gaps, inefficiencies, or oversights and take action to resolve them
• Manage multiple concurrent responsibilities with strong attention to detail and follow-through
Growth Opportunity
This role is expected to grow in scope as the DTC expands, with opportunities for increased responsibility and potential supervisory duties over time.
|
| Minimum Qualifications: |
Candidates must clearly demonstrate all qualifications on their resume to be considered.
• Bachelor’s degree OR minimum of 3 years of relevant professional experience
• Minimum of 2 years in a professional, in-person customer-facing role
• Minimum of 1 year of direct responsibility for office operations, front desk management, or facility coordination
• Minimum of 1 year of experience supporting or coordinating in-person events or meetings (logistics, setup/teardown, attendee management)
• Direct experience managing purchasing, ordering, or inventory
• Experience coordinating schedules or logistics involving multiple stakeholders
• Experience maintaining accurate documents, templates, or records
• Ability to manage multiple concurrent responsibilities with competing deadlines
• Experience using Microsoft Excel (or similar) for tracking or organization
• Proficiency in Microsoft Office and Google Workspace
• Experience working in a professional office, government, academic, or corporate environment
• Demonstrated examples of proactively identifying and resolving issues
• Reliability in maintaining consistent business hours (8:00 AM – 5:00 PM)
• Ability and willingness to support hands-on operational tasks, including event setup/teardown
• Ability to obtain and maintain a U.S. security clearance
• Due to the requirements of our research contracts with the U.S. federal government, candidates for this position must be a U.S. citizen
|