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Assistant Director of Technology Services Support

Apply now Back to search results Job no: 494196
Position Type: Full-Time
Location: Elgin, IL
Categories: Information Technology, Professional/Technical
Role: Assistant Director of Technology Services Support

As a result of the Covid-19 Delta Variant, the Governor of the State of Illinois has issued Executive Order 2021-20 (Covid-19 Executive Order No. 87), to include mandatory COVID vaccines or submission to weekly testing for higher education faculty, personnel, and college students, as well as issuing an indoor mask mandate for all. By choosing to apply, I acknowledge and understand that upon employment, Elgin Community College (ECC) may require proof of vaccination or weekly testing as required by this mandate.

 

About ECC:

Elgin Community College serves over 9,000 students at every stage of their educational journeys, including university transfer programs, career and technical education, continuing education classes, and adult basic education. As a community, we pride ourselves on nurturing a welcoming campus where every person—students, staff members, faculty members, and campus visitors—feels valued. The work of each ECC employee is central to the college’s mission, and as an employer, the college fosters a positive environment through professional challenges, excellent benefits, and opportunities for recognition and camaraderie.

Work Schedule:

Monday through Friday 8 am - 5 pm and ability to work a flexible schedule which includes weekends/evenings/days as needed by the department.

Rate of Pay:

This position is a grade 215 with a minimum of  $66,825. Salary offer will be commensurate with the education/experience, in alignment with the College’s compensation philosophy,  and the current CBA, if applicable.

FLSA Status:

Exempt

Grant Funded:

No

Job Summary:

An employee in this classification performs work of considerable difficulty providing leadership and oversight to the Technology Services Support department . Work is distinguished by the ability to provide level I support to the college community for any device managed by the IT department. Direction is received by the assigned supervisor.

Required Knowledge, Skills & Abilities:

  1. Bachelor's degree (BA/BS) in Information Technology or related field, with a minimum of five (5) years of management experience in information technology and audio visual support operation, and/or equivalent combination of education and experience.
  2. Considerable skills providing technology support, diagnostics, deployment, security, asset management, and repair/maintenance of computers and classroom technology equipment.
  • Considerable knowledge supporting large audio visual (AV) environments.
  • Considerable knowledge in helpdesk operation management.
  1. Considerable skill to supervise and direct a technical support team  while meeting stringent timelines and maintaining  high quality standards.          
  2. Considerable skill to independently analyze and make recommendations regarding programs, procedures, and operations with regard to areas of responsibility
  3. Considerable skill working with vendors, pricing and contract review.
  4. Considerable interpersonal, verbal, and written communications skills with the ability to communicate and interact with all levels of staff, administration, faculty, community members, Board of Trustees, and students in a diverse community.
  5. Considerable skill to work independently with minimal supervision in a team-based environment.
  6. Considerable knowledge of current operating systems, software/hardware management tools and application packaging with the ability to read and understand technical materials.
  7. Considerable knowledge in information technology change management and procedures.
  8. Maintains required training, licensure and/or certifications.
  9. Maintains confidentiality of privileged information and adheres to applicable privacy laws
  10. Demonstrates sensitivity, understanding and respect of diverse populations within the workplace.
  11. Maintains an understanding of the work of colleagues to effectively provide backup and/or support for co-workers during times when the division is short-staffed or experiencing an increased volume of work.
  12. Adheres to department guidelines for attendance and punctuality

Desired Knowledge, Skills & Abilities:

Previous work experience within a Higher Education environment.

Essential Duties:

  1. Monitor and manage helpdesk requests; set priorities, assign appropriate resources and provide technical support to troubleshoot and resolve issue(s). Collaborate with network engineers, developers, programmers, academic systems administrator and computer technicians as needed to insure high level of user support college wide. Follow up on communications and maintain documentation on all requests for assistance.
  2. Manage and supervise a team of level I technicians, computer & technology support coordinator, helpdesk technicians, and student workers.
  3. Consult with administrators, deans, faculty and staff on appropriate hardware and software to support instructional programs, classrooms, labs, offices, auxiliary enterprises need, and facility rental needs.  Consult with outside personnel (classroom rentals, vendors, non-college users) to provide software and hardware needed for their use of computer classrooms and programs. Provide expertise in information technology to faculty, deans and administration to insure appropriateness and availability of hardware and software for instruction to support all college goals and strategic plans. 
  4. Responsible for installations, troubleshooting, and supporting all of the college’s computers, its related peripherals, and the audio visual equipment. Keep abreast of current technologies by attending seminars, conferences and training, reading professional journals, and on-line research. Write training materials and user documentation. Document departmental and academic policies and procedures.
  5. Assist in preparing bid specifications for instructional equipment, computers, printers, scanners, helpdesk system, and software applications college wide.
  6. Perform related supervisory responsibilities: determine staffing needs, select hiring committee, review applications and resumes; select candidates for interviews, prepare interview questions and associated tests; organize and schedule interviews, solicit feedback from hiring committee; make hiring decision, prepare recommendations and submit. Review and update existing job descriptions accordingly. Approve eTime submissions and do performance evaluations. Provide support and training for academic computing positions. Mentor staff to promote growth and development in job skills.
  7. Conduct regular staff meetings and ad hoc meetings.  Represent department in meetings and committees related to information technology support.
 

Other Duties:

  1. Perform other job-related duties as assigned which pertain to the job description.
  2. Ability to work a flexible schedule which includes days/evenings/weekends as needed by the department.

Physical Demands:

Medium (up to 50 lbs. occasionally or 30 lbs frequently or 10 lbs constantly), Heavy (up to 100 lbs occasionally or 50 lbs frequently or 25 lbs constantly). 

Visual Acuity:

Close visual acuity (e.g. computer, assembly), Visual acuity (arm's length)

Work Environment:

Moderate noise

Environmental Conditions:

Typical office or administrative, hazards

Current SSECCA Union Member Information:

The initial posting date for this position is 05/05/2022. Elgin Community College Support Staff Association (SSECCA) members that apply by 05/12/2022 and meet the posted minimum qualifications will receive full consideration.

Equal Employment Opportunity Statement:

Elgin Community College does not discriminate, or tolerate discrimination, against any member of its community on the basis of race, color, national origin, ancestry, sex/gender/gender identity, age, religion, disability, pregnancy, veteran status, marital status, sexual orientation, or any other status protected by applicable federal, state or local law in matters of admissions, employment, or in any aspect of the educational programs or activities it offers.

In addition, Elgin Community College provides reasonable accommodations to qualified individuals with disabilities to ensure equal access and equal opportunities with regard to employment practices, educational opportunities, and programs and services. If you need a reasonable accommodation for any part of the application and hiring process, please notify the College’s EEO/AA Officer. Determinations on request for a reasonable accommodation will be made on a case-by-case basis.

 

Advertised: Central Daylight Time
Applications close:

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