Sydney CBD

• Enable high-performing digital products within a dynamic, fast-paced environment
• Champion and drive engagement and uplift of product-based working
• Permanent Role | Hybrid working | offering a highly competitive salary.

About the Role

The Operations & Engagement Manager works alongside the icare Digital leadership team to enable and facilitate the conditions for agile, high performing digital products, and best-in-class customer, provider and organisational outcomes.

To this end, this role leads and orchestrates Product Model governance, working closely with stakeholders within D&T, Finance, and the schemes to provide insights, reporting and analysis to support strategic planning, prioritisation and performance conversations and to ensure visibility and transparency of Digital Products’ roadmaps and progress against OKRs

This role leverages product, financial and governance knowledge and experience to provide expert advice and hands-on leadership to design, deliver and maintain product and financial performance reports/ dashboards.

This role requires a combination of strategic thinking, leadership, technical expertise, stakeholder management and hands-on execution to drive innovation and deliver exceptional experiences.  The icare values of Ownership, Curiosity and Driven will enable the required flexibility in mindset, and comfort in ambiguity as this new function evolves. 

The Operations & Engagement Manager advocates for and role models product-centric working practices and behaviours

Benefits

• A corporate wellbeing program with subsidised gym membership, free flu vaccinations and health check programs
• Comprehensive learning and development support aligned to icare’s Core Capabilities.
• Our People Awards - On-the-spot Recognition, Quarterly Values Awards & Our People Annual Awards
• Access to our Employee Assistance Program

Duties

It’s an exciting time at icare where no two days are the same; as Operations & Engagement Manager you will:

• Define and promote product management governance best practice
• Establish metrics to monitor the performance of product uplift initiatives, track progress and provide regular reporting to senior leadership on achievements and areas for improvement
• Evaluate, select and implement the appropriate tools and technologies to support and enable product teams
• Facilitate cross-functional collaboration between product teams, the business and any external stakeholders to ensure alignment on product goals and priorities
• Provide guidance on OKRs setting to ensure they are measurable, aligned with overall business objectives and accurately reportable
• Manage and drive successful Product governance including key forums such as Digital Showcasing, QPR, Quarterly Strategic Roadmap
• Drive reporting standards to ensure uniform data presentation across product teams to facilitate easier comparison, improve data accuracy, and enhance portfolio-wide monitoring
• Provide support by working with analysts to enhance data analysis methodologies and offers constructive feedback
• Report product team progress to GM Digital Products, quantifying the success of product teams and their prioritised initiatives.
• Provide advice to GM icare Digital in prioritisation of the product portfolio

 Skills & Experience

• 2+ years of experience in product, with a proven record of tracking product performance, product strategy and planning, and product-based ways of working.
• 5+ years of working experience within an Agile framework.
• Innovative thinking with a passion for problem-solving.
• Demonstrate ability to drive cross-functional alignment and coordinate teams.
• Self-driven and able to thrive in fast-paced, high-growth, and uncertain situations.
• Product governance and reporting
• Product strategy and planning
• Product ways of working
• Product management

Culture

We know our strength comes from the diversity of our people and would encourage people with different experiences and backgrounds to apply. We are committed to our people’s development so the people of NSW can thrive.

About the Company

Our purpose is to care for the people of New South Wales, building confidence and trust so our communities can thrive. As NSW’s agency of insurance and care, in the past year we insured 338,000 businesses, covering four million workers and supporting 92,000 workers with injuries. We cared for over 1,800 people severely injured on our roads and supported more than 5,450 impacted by a dust disease. We helped 775 homeowners, insuring $20.9 billion in residential projects, and continue to protect $436 billion in NSW Government assets including iconic landmarks the Sydney Harbour Bridge and Opera House. icare continues to refine and transform how we deliver services to improve experiences for those we serve.

• For more information about icare visit our website
• icare operates a direct sourcing model so no agency introductions will be accepted
• We are a Circle Back Initiative Employer – we commit to respond to every applicant
• A talent pool may be created through this recruitment process.

If you are an employee of icare please apply via Hugo to submit your application. We want to support you with the next step in your career.

Please note that you must be an Australian citizen, permanent resident of Australia, New Zealand citizen with a current New Zealand passport or have unrestricted working rights to apply for this role.