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Director, Engagement & Experience

Apply now Job no: 564810
Work type: Full-time
Location: Flexible
Categories: Management

  • Flexible location + hybrid work arrangements
  • Full-time and fixed term 
  • Attractive remuneration at senior level + 17% Superannuation  

Why work with us?

At Deakin you will have access to benefits such as a variety of leave options including generous parental leave and the ability to purchase additional leave; flexible working arrangements to help manage your work-life balance; ongoing learning and development opportunities to grow your career; an inclusive and supportive culture and environment to work in, both online and on campus.

Who are we?

Deakin is a cutting-edge public university in Victoria, revolutionising education with 61,000 students across five campuses: Melbourne Burwood, Geelong Waurn Ponds, Geelong Waterfront, Warrnambool, and our dynamic online Campus. We're proud to be a progressive and open-minded university, delivering the highest student satisfaction in Victoria and consistently ranked in the top 1% of the world's universities.

About the role

The position is recognised as being both principal specialist covering a total discipline in the university and as being knowledgeable in one or more related disciplines. The Director leads professional teams engaged in a complex environment requiring the understanding and integration of a diverse set of skills and multiple resources. The position is required to modify and adapt established systems or business strategy or the relating of precedent to new situations and to lead and guide our large and diverse workforce and teams engaged in competing demands to align with university outcomes.

The Director will collaborate closely with key stakeholders, working in partnership across the Deakin community with various leaders and teams to deliver shared objectives and collective success, and ensuring successful external stakeholder alignment and engagement.

As a Director, Engagement & Experience you will:

  • Have demonstrated experience managing and leading strategic partnerships and relationships with key industry stakeholders and groups relating to physical and digital infrastructure.
  • Provide leadership in driving initiatives, fostering a culture of innovation, adaptability, and continuous improvement. Collaborate with executive leadership to align with the University's Strategic Plan and relevant functional strategy.
  • Oversee the prioritisation and delivery of partnering (on both physical and digital requirements), strategic vendor engagement and customer centric design and space planning.
  • Collaborate with senior leaders to identify strategic opportunities that enhance the experience of our customers. Establish and maintain strong relationships with cross-functional stakeholders to ensure alignment with Deakin's culture and values.
  • Develop and implement initiatives and solutions ensuring clear accountability, communication, and decision-making. Provide regular and comprehensive reporting on project progress, risks, and outcomes to the executive leadership and relevant stakeholders.
  • Ensure initiatives are in direct alignment with the university's strategic priorities and contribute to its overall growth and success. Evaluate the impact of initiatives and solutions on the university's operations, academic and student experience and stakeholder engagement.    

To be successful, you’ll have:

  • Qualifications and experience commensurate with appointment at level
  • Demonstrated success in the development and implementation of strategic initiatives.
  • Demonstrated strong understanding of contemporary discipline concepts and strategies and the capacity to adapt and implement these for the benefit of an organisation.
  • Proven resource and people leadership skills, including demonstrated ability to build effective high-performance teams and to successfully lead change.
  • Demonstrated high level negotiation, influencing, advocacy and facilitation skills as well as excellent written and oral communication skills.
  • Proven track record in relationship building and management skill at a strategic level.
  • Experience across both physical and digital functions would be highly desirable.

Here's how to apply: 

Please submit your updated resume and a short cover letter outlining your skills and experience.

For a confidential discussion regarding this role, please contact Peter Auhl (Chief Information & Infrastructure Officer) on ocido@deakin.edu.au. 

For a copy of the position description, please see below:

Download File Director, Engagement & Experience _SL2.pdf

Applications for this position close on 28th November at 11:55pm. 

Are You Ready?

Deakin is a Victorian university with a global impact. We are an agile, dynamic, and innovative university committed to making a positive impact through our excellence in education, research and innovation and the contributions we make to the wider community.

We understand that our reputation has been built on the dedication and expertise of our staff and we offer a dynamic and diverse working environment with opportunities to grow and develop careers. We believe that a progressive, thriving culture will ensure that people choose to come, and stay at Deakin and contribute to our ongoing success.

We value diversity and aim to build an inclusive environment that champions, embraces and respects differences. We support and encourage applications from Aboriginal and Torres Strait Islander people, and people of all abilities, cultures, sexual orientation, and genders.

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