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JOB SUMMARY

Under the supervision of a designated team leader, the Network Administrator 2 for Collaboration Services will provide technical support including planning, implementation, administration, monitoring, troubleshooting, and problem solving in support of the University’s network and telecommunications systems and applications.

This position will provide domain competency and technical support in network system administration; confers with technical leadership in research and evaluation of technology solutions; and provide domain competency and technical support in administration of the university wired and wireless network and voice services.

DUTIES AND RESPONSIBILITIES

• Supports network and voice service operations including installation, provisioning, operating, tuning, upgrading, troubleshooting, and decommissioning of wired and wireless network systems.
• Performs needs analysis for network and VoIP voice services, including call flow design, capacity planning, and unified communications requirements.
• Plans and implements VoIP and collaboration system integrations (e.g., call control, voicemail, directory services) in coordination with technical staff.
• Develops and contributes to requirements documentation, statements of work, and testing procedures for VoIP and telecommunications solutions.
• Provides daily administration and production support for VoIP platforms, including user provisioning, call routing, and system monitoring and call center queue design and troubleshooting.
• Identifies, troubleshoots, and resolves VoIP service issues, including latency, jitter, packet loss, and call quality degradation.
• Collaborates with internal teams, vendors, carriers, and manufacturer support to troubleshoot and optimize voice and collaboration services.
• Deploys, configures, and maintains VoIP hardware and software, including IP phones, call managers, and session border controllers.
• Ensures VoIP systems are properly sized, configured, and monitored for performance, QoS, capacity, and business continuity.
• Responds to and resolves emergency voice service outages and escalated support requests.
• Maintains accurate inventory of VoIP equipment, licenses, and related assets.
• Documents system configurations, procedures, and end-user guidance for VoIP and collaboration services.
• Defines technical requirements and supports procurement, implementation, and validation of VoIP solutions.
• Leads or executes complex VoIP troubleshooting and integration efforts with minimal supervision.
• Interfaces with and provides oversight to vendors and service providers in the design and delivery of telecommunications services.
• Plans and supports integration of VoIP systems with related enterprise services such as messaging, conferencing, and identity systems.
• Performs related duties as required.

MINIMUM QUALIFICATIONS

1. Associate’s degree in Computer Science or related discipline and six years of experience; OR, a Bachelor’s degree in Computer Science or related discipline and four years of experience; OR, eight years of related experience.
2. Demonstrated understanding of scripting languages.
3. Demonstrated experience planning, implementing, and supporting voice and collaboration systems and services in an enterprise environment.
4. Demonstrated oral and written communication skills.
5. Experience working in a team environment.
6. Demonstrated ability to maintain confidentiality and integrity of information in compliance with University Information Security Policies.
7. Demonstrated ability to meet deadlines and work under pressure.

PREFERRED QUALIFICATIONS

1. Demonstrated advanced experience designing, implementing, and administering enterprise VoIP and unified communications platforms, including Cisco CUCM/WebEx and Microsoft Teams Voice.
2. Strong expertise in VoIP technologies and protocols (e.g., SIP, SCCP, QoS), including troubleshooting call quality issues such as latency, jitter, and packet loss.
3. Experience with contact center technologies, including Cisco Contact Center Express, with skills in queue design, configuration, and troubleshooting.
4. Extensive experience with enterprise network infrastructure (routing, switching, firewalls, VPNs, load balancers, and virtualization) as it relates to supporting real-time voice services.
5. Experience working with telecommunications carriers and service providers to provision, integrate, and manage voice services across VoIP and legacy telephony environments.
6. Demonstrated ability to plan, design, and implement systems in compliance with telecommunications regulations, security standards, and industry best practices.
7. Experience with network and VoIP monitoring tools and performance management to ensure service reliability, capacity planning, and business continuity.
8. Proven ability to lead technical efforts, collaborate with cross-functional teams, and effectively engage vendors, stakeholders, and end users at all organizational levels.

APPOINTMENT TERMS

This is a full-time, permanent position. The University offers a competitive salary, and outstanding benefits, including employee and dependent tuition waivers at UConn, and a highly desirable work environment. For additional information regarding benefits visit: https://hr.uconn.edu/health-benefits/.

The chosen incumbent will be required to travel to remote locations throughout the state and must have the ability to work off hours and weekends when necessary.

Other rights, terms, and conditions of employment are contained in the collective bargaining agreement between the University of Connecticut and the University of Connecticut Professional Employees Association (UCPEA).

TERMS AND CONDITIONS OF EMPLOYMENT

Employment of the successful candidate is contingent upon the successful completion of a pre-employment criminal background check.

TO APPLY

Please apply online at https://hr.uconn.edu/jobs, Faculty and Staff Positions, Search #499528 to upload a resume, cover letter, and contact information for three (3) professional references.

This job posting is scheduled to be removed at 11:55 p.m. Eastern time on June 12, 2026. 

All employees are subject to adherence to the State Code of Ethics which may be found at http://www.ct.gov/ethics/site/default.asp.

All members of the University of Connecticut are expected to exhibit appreciation of, and contribute to, an inclusive, respectful, and diverse environment for the University community.

The University of Connecticut aspires to create a community built on collaboration and belonging and has actively sought to create an inclusive culture within the workforce. The success of the University is dependent on the willingness of our diverse employee and student populations to share their rich perspectives and backgrounds in a respectful manner. This makes it essential for each member of our community to feel secure and welcomed and to thoroughly understand and believe that their ideas are respected by all. We strongly respect each individual employee’s unique experiences and perspectives and encourage all members of the community to do the same. All applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

The University of Connecticut is an AA/EEO Employer.