Director of Student Services
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Job no: 535100
Work type: Administrative & Professional
Senior management: College of Veterinary Medicine
Department: CVM - Academic Affairs
Location: Blacksburg, Virginia
Categories: Student Affairs / Services, Veterinary Medicine
The Director of Student Services plays a pivotal role in the strategic planning, implementation, and coordination of initiatives that attract, recruit, and retain an academically talented Doctor of Veterinary Medicine (DVM) student population. This position collaborates extensively with internal and external stakeholders—including academic departments, campus partners, parents, students, counselors, and school officials—to support university enrollment goals. Responsibilities include participation in student recruitment events, data reporting on recruitment and educational outcomes, and administration of bridge programs to facilitate student transitions.
Beyond recruitment, the Director is responsible for delivering comprehensive non-academic support services to DVM students. The role supports compliance efforts, student engagement and retention programming, Wraparound Care coordination, and manages initiatives such as student orientation, conflict resolution training, and the campus food pantry. The Director also ensures access to essential campus resources and acts as a liaison for alumni engagement, while actively participating in committees and maintaining adherence to institutional policies and regulations.
Additionally, the position collaborates on the development and instruction of non-medical professional competency curricula, focusing on skills such as teamwork, conflict management, communication, and financial planning. The Director models a welcoming and team-oriented environment and is recognized for providing leadership and support across a wide range of student service and professional development activities.
• Advanced degree in higher education
• Experience identifying, recruiting, and/or advocating for students
• Experience developing, conducting and evaluating onboarding processes
• Experience working with senior management and/or faculty on issues of strategic importance
• Effective communication/presentation skills and the ability to facilitate group meetings
• Experience with student conflict resolution
• Experience teaching in a medical/veterinary curriculum
• Ability to counsel students on the financial aid process, understand federal and state regulations and manage confidential information.
• Experience working in a higher education environment in collaboration with essential university level-student supports including the office of university scholarships and financial, Dean of Students, Ombudsman and threat assessment
Exempt: Not eligible for overtime
Commensurate with experience
The successful candidate will be required to have a criminal conviction check.
About Virginia Tech
Dedicated to its motto, Ut Prosim (That I May Serve), Virginia Tech pushes the boundaries of knowledge by taking a hands-on, transdisciplinary approach to preparing scholars to be leaders and problem-solvers. A comprehensive land-grant institution that enhances the quality of life in Virginia and throughout the world, Virginia Tech is an inclusive community dedicated to knowledge, discovery, and creativity. The university offers more than 280 majors to a diverse enrollment of more than 36,000 undergraduate, graduate, and professional students in eight undergraduate colleges, a school of medicine, a veterinary medicine college, Graduate School, and Honors College. The university has a significant presence across Virginia, including Blacksburg, the greater Washington, D.C. area, the Health Sciences and Technology Campus in Roanoke, sites in Newport News and Richmond, and numerous Extension offices and research institutes. A leading global research institution, Virginia Tech conducts more than $650 million in research annually.
Virginia Tech endorses and encourages participation in professional development opportunities and university shared governance. These valuable contributions to university shared governance provide important representation and perspective, along with opportunities for unique and impactful professional development.
Virginia Tech does not discriminate against employees, students, or applicants on the basis of age, color, disability, sex (including pregnancy), gender, gender identity, gender expression, genetic information, ethnicity or national origin, political affiliation, race, religion, sexual orientation, or military status, or otherwise discriminate against employees or applicants who inquire about, discuss, or disclose their compensation or the compensation of other employees or applicants, or on any other basis protected by law.
If you are an individual with a disability and desire an accommodation, please contact Angie Webb at awwebb@vt.edu during regular business hours at least 10 business days prior to the event.
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