Management Systems Coordinator 1

Apply now Job no: 493140
Work type: Non-Classified/Professional
Location: Boise, ID
Categories: Information Technology

About Us: Boise State University, powered by creativity and innovation, stands uniquely positioned in the Northwest as a metropolitan research university of distinction. Learn more about Boise State and the City of Boise at Boise State University is committed to increasing the diversity of its faculty, staff, students, and academic program offerings and to strengthening sensitivity to diversity throughout the institution. Boise State University is an affirmative action/equal opportunity employer, and members of historically underrepresented groups are especially encouraged to apply. We are a welcoming campus that supports diversity and inclusion.
Job Summary/Basic Function:

This position performs the majority of tasks analyzing and evaluating user software and system needs. Handles standard maintenance activities and trouble shoots common service requests.

Level Scope:

Entry-level professional with limited or no prior experience to contribute on a project or work team. Incumbent learns to use professional concepts to resolve problems of limited scope and complexity under close supervision while achieving day-to-day objectives. Works on developmental assignments that are initially routine in nature, requiring limited judgement and decision making. This level is typically focused on self development. Requires theoretical knowledge through specific education and training.

Essential Functions:

60% of Time the Management Systems Coordinator 1 must:

  • Run and monitor daily processes; develop strategies and methods for automated system improvements.
  • Identifies test case criteria; reviews, analyzes and documents test results and recommends changes to achieve desired results. Review application systems modules and documentation to ensure applications are properly developed and implemented into production according with department standards and customer requirements
  • Respond to end-user inquiries by providing support and assistance in the definition and resolution to problems. Be able to communicate with staff and team members to include them in the solution. Monitors adherence to protocols and user manual instructions; train users when new features are added.
  • Create and design queries of data, collaborate with other team members and users to identify problem areas and be proactive in recommending solutions to problems.

35% of Time the Management Systems Coordinator 1 must:

  • Manage the PeopleSoft operating system
  • Setup, maintain, enhance, and modify financial aid system. Research and evaluate delivered functionality and compare potential modifications to determine best course of action to achieve optimal results.
  • Plan and direct modifications from idea generation, interviewing users to identify needs, designing solutions, creating specifications, and soliciting resources from EAS, testing and troubleshooting, planning implementation, and training users on functionality. Prioritize systems needs based on an evaluation of resource requirements and impact.
  • Review new functionality contained in patch sets, fixes, and regulatory releases. Communicate and negotiate installation dates with other PeopleSoft users.
  • Assist with the direction of upgrade projects for the financial aid office when upgrades are released. Identify resource needs, allocate time and collaborate with system staff. Explore new functionality, and develop plans for successful project completion.
  • Collaborate and negotiate with functional leads of other offices to ensure financial aid needs are considered on issues that impact multiple offices.
  • Respond to functional user inquiries by providing support and assistance in the definition or the resolution of the problems for application-specific staff,
  • Provide solutions and/or work with technical staff to resolve system problems.
  • Develop network of contacts with whom to consult when evaluating or analyzing systems issues
    Assist with oversight and management of other automated systems, both internal and external.
  • ELM for automated processing of alternative loans.
  • Perceptive for imaging/document management.
  • Common Origination and Disbursement (COD) loan processing & grant information with U.S. Department of Education.
  • National Student Loan Data Systems (NSLDS) to obtain aggregate loan information.
    Institutional Student Information Record (ISIR) Analysis Tool. Student Aid Internet Gateway (SAIG) mailbox.
  • Blackbaud for scholarship application and administration
    Research, interpret, and understand federal, state and university policies, rules and regulations
  • Interpret changes in policies and determine impact to systems and processes.
  • Training and Documentation
  • Conduct training on system functionality.
  • Serve as resource to staff to answer questions about the system operation.
  • Develops procedures, user manuals, and document requirements for end-users

5% Duties as Assigned

Knowledge, Skills, Abilities:
  • Ability to adapt to changing workplace technology
  • Highly organized, able to work effectively across organizational boundaries
  • Experience providing user level support for an automated processing system and web-based applications
Minimum Qualifications:

Bachelor’s Degree or equivalent progressively responsible professional experience.

Salary and Benefits:

Salary commensurate with experience. Boise State University is committed to offering a benefits package that provides health and financial protection plans as well as resources to promote health and well-being. Our program provides flexibility so you can choose the benefits that are right for you and your family. Learn more about our benefit options at

Required Application Materials:

Please provide a resume detailing employment history with dates and a cover letter indicating interest and qualifications for this position.



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Equal Employment Opportunity
Boise State University is an affirmative action, equal opportunity employer. Boise State University is building a culturally diverse faculty and staff and strongly encourages applications from women, minorities, individuals with disabilities and covered veterans. As a federal contractor, the University will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. View Boise State's complete Pay Transparency Policy Statement. If you require an accommodation to complete this application, please contact Human Resources at 208-426-1616
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Annual Security and Fire Safety Report