We're Hiring!

ASSISTANT CASE MANAGER / CASE AIDE – WELCOME CENTER

Phoenix, AZ 85021

Salary: $18.55 hourly
Shift: Monday-Friday 8:00am-5:00pm
Requisition Closing Date: June 9, 2026

Make An Impact With DCS

At the Arizona Department of Child Safety ("DCS"), we call ourselves "Compassioneers" because everything we do is done with a compassionate heart. We work diligently to protect and support the safety, well-being, and future of vulnerable children and families across the state.

DCS is proud to be a pillar of strength for our communities, and the work we do each day helps build a safer, more compassionate, and more resilient Arizona.

Why DCS?

Working for DCS is more than just a job—it's a mission-driven career that offers purpose, growth, and the opportunity to make a lasting difference. You'll be part of a team that is passionate about child welfare and committed to serving with integrity, compassion, and accountability.

A career with DCS is an opportunity to give back to your community and help shape a brighter future for Arizona's children and families.

If you're passionate about working with children and families, becoming a Case Aide at a DCS Welcome Center can be a life-changing experience. After four years of successful service, you'll also be eligible for promotion to the DCS Specialist Trainee position ($21.70 per hour).

What You'll Do

As an Assistant Case Manager/Case Aide at the Welcome Center, you'll:

• Transport clients and children and ensure proper use of child safety seats
• Transport children to designated placements as needed
• Assist clients with application processes
• Provide case assistance to participants involved in child safety services
• Engage, observe, and interact with children (examples: lice treatments, changing diapers, potty training, bathing, comforting)
• Provide trauma-informed care to children
• Perform housekeeping functions (examples: laundry, cleaning dishes, preparing meals, general cleaning)
• Assist Kinship Caregivers with TANF referrals, Fingerprint Clearance Card appointments, email account setup, and billing submission processes
• Process service approvals for living arrangements and support services, including Kinship Home Studies and Courtesy Supervision requests
• Respond to service approval inquiries and verify the accuracy of service request documentation
• Provide clerical and administrative support and maintain accurate records
• Refer clients and families to community resources and organizations that promote self-sufficiency
• Document client interactions, activities, and service-related information
• Participate in professional and unit meetings and deliver goods as requested
• Travel in-state and out-of-state as required

You may also be required to work outside of regular business hours, including weekends, holidays, and overtime.

We're Looking For Someone Who Can:

• Understand child development needs, behavioral needs, and cultural influences on families and communities
• Become familiar with community resources and services that support children and families
• Use strong communication skills, including active listening, de-escalation techniques, and clear verbal and written communication
• Use Microsoft Office, Outlook, Teams, digital calendars, video conferencing platforms, and mobile technology to document and coordinate work
• Manage multiple administrative and service-related tasks while maintaining attention to detail

What We Need From You (Required Qualifications)

• High School Diploma or GED
• Valid driver's license and a satisfactory 39-month driving record
• Ability to obtain and maintain a valid Department of Public Safety (DPS) Level One Fingerprint Clearance Card
• Ability to obtain and maintain CPR certification
• Work history, Central Registry, and Public Record review will be considered
• Ability to use a vehicle as an essential function of the job to conduct State business
• May be required to use personal transportation for State business and maintain current vehicle registration and motor vehicle insurance

This position requires driving or the use of a vehicle as an essential function of the job to conduct State business, and the following requirements apply: Driver's License Requirements.

All newly hired State employees are subject to and must successfully complete the Electronic Employment Eligibility Verification Program (E-Verify).

Preferred Qualifications

The following qualifications are preferred but not required:

• Two years of college or university coursework with a minimum of 21 semester hours in:
• Child Development
• Rehabilitation
• Social Services
• Counseling
• Psychology
• Sociology
• Or another closely related field

Knowledge Areas That Support Success

• Basic principles of human and social services
• Child welfare and family support concepts
• Basic safety practices related to client transportation and child safety seating
• Community resources and programs that support children, caregivers, and families
• Administrative processes, documentation practices, and service coordination

The Perks

Join us, and you'll enjoy:

• Comprehensive medical, dental, and life insurance options
• A supportive retirement plan through the Arizona State Retirement System (ASRS)
• 10 paid holidays annually and generous vacation and sick leave
• Paid Parental Leave Program (must meet eligibility requirements)
• Higher education discounts, wellness programs, and professional growth and development opportunities

For a complete list of benefits provided by the State of Arizona, please visit our benefits page.

If You Have the Skills, You Can Make a Lasting Impact.

Use your strengths to help children thrive and families find stability.

Take the next step in your career and join a team that's transforming lives across Arizona. Apply today and be part of something extraordinary!

Persons with a disability may request a reasonable accommodation such as a sign language interpreter or an alternative format by contacting 602-255-3141 or by email at ADA@AZDCS.GOV. Requests should be made as early as possible to allow time to arrange the accommodation.

The State of Arizona is an Equal Opportunity/Reasonable Accommodation Employer.