Job Summary/Basic Functions

The Senior Counselor will join Big E Central (EKU's One-Stop Shop) servicing both undergraduate and graduate students with Financial Aid, Student Accounting, Registration, and other student related needs. The position will actively serve students and their families through chat, phone, and in-person interactions. The incumbent will collaborate with stakeholders and support and utilize software. In addition, this position will assist in developing and implementing specific policies, programs, and services to ensure student requirements and needs are properly communicated and accurately addressed in collaboration with the Financial Aid, Student Accounting, and Registrar offices.

Minimum Qualifications

Education: Bachelor's Degree

Experience: One year of student service experience required.
Two years preferred.

Licensure & Certifications:

Preferred Qualifications:

Job Duties:

• 70% - Advise and counsel prospective and current students and families on Financial Aid, Student Accounting, and Registrar-related information and services, policy and processes, and unique circumstances. - (Essential)
• 15% - Assess and interpret Financial Aid, Student Accounting, and Registrar policies and procedures to the successful implementation and administration of collaborative student essential services. - (Essential)
• 10% - Collaborate with university stakeholders for programming, visits, and events; demonstrate exceptional professionalism, as well as excellence in customer service, collaboration, cross-training and performance. - (Essential)
• 5% - Supports the office functions by completing all other duties and special projects as assigned. - (Essential)