Job Summary/Basic Functions

In a nutshell

Bring your talent and desire to learn and propel your future career! The Student IT Associate at EKU offers an exciting, challenging, and rewarding job to those who seek opportunities to grow and succeed. We believe that every team member is essential to success for EKU students, IT, and EKU. We value each person’s contribution to innovating and are always looking for tech-savvy and tech-interested students. Balancing a job and College courses are undoubtedly challenging, but the Student IT Associate offer many benefits. The experience is what you make of it.

Why this role is important

An EKU Student Information Technology Associate provides in-depth first-level technology support for EKU faculty, staff, and students. The Student IT Associate is also responsible for providing general support for desktop equipment and classroom technical issues. The incumbent regularly deals with a range of inquiries and requests for service/ information utilizing phone, chat, tickets, and in person customer service skills. The incumbent assists IT Consultants with tasks as assigned.

Once here, you will focus on…

• Assisting visitors with available resources (computer labs, printers, A/V equipment, etc.) while maintain a clean, high-functioning space and equipment.
• Checking out equipment and spaces to EKU student with precision on paperwork and our ticketing system.
• Monitoring, maintaining, and addressing issues with residence hall computer labs across campus (PCs and printers), including paper and toner deliveries..
• Providing technical support for student-owned devices, including diagnostic, virus removal, and troubleshooting OS and wireless connectivity.

Minimum Qualifications

• Must be enrolled at EKU.