Position Introduction:

Job Description/Duties:

• Call former participants of OU EDI to discuss their experience with the program and re-enrollment
• Follow scripted conversation
• Maintain spreadsheet and detailed notes of call outcomes
• Other related duties as assigned

View full job description here

Required Education and Experience:

• Education: High School or GED
• Experience: 0 years

Required Skills:

• Strong written and oral communication skills
• Proficiency with Microsoft Office including Outlook and Excel
• Ability to follow instructions and close attention to detail
• Ability to take constructive feedback
• Ability to work independently with specific guidelines to perform routine tasks
• Excellent customer service skills, including ability to respond in a positive manner to requests

Required Certifications and Licenses:

• None