Job Title

IT Digital Print Services Student Assistant

Salary

Department

IT-Copier Program

Work Schedule

Scheduled work hours varies; up to 20 hours per week.

Mondays through Fridays; 8:00am - 5:00pm

Job Summary

Under direct supervision, the student assistant assists with daily operations at Digital Print Services (DPS) by completing tasks, including but not limited to:

• Answer phones and assisting customers
• Assist DPS staff with preparation, printing, and offline finishing of orders
• Shrink wrapping completed orders
• Deliver completed items to customers on campus

Performs other duties as assigned.

Minimum Qualifications

Ability to learn and perform assigned work; follow oral instructions; work cooperatively with faculty, staff, and other students; communicate effectively with all levels; and read and write English at a level appropriate to the position.

Desire to work with technology. The ability to multitask and take direction with a can-do attitude is a must for this position. Being on time and working collaboratively with a team are crucial to this position. Previous IT experience is not required but is a plus. Customer service experience and basic phone etiquette will be considered a plus. The candidate must have experience with the following Microsoft products: Microsoft Outlook, Word, Excel, and PowerPoint applications.

Required Qualifications

• Current student at CSUF and is enrolled/registered (fees paid) in a current regular semester as a new or continuing student.
• Student who has completed the prior semester (has not graduated), or who is registered for the subsequent semester.
• In good academic standing (not on academic probation, continued probation, academic dismissal).
• Student who is authorized to work in the United States and can provide employment eligibility documents.
• Strong interpersonal skills with the ability to work and communicate well with all levels of personnel with an excellent customer-oriented mindset.
• Successful candidate must possess excellent phone, verbal, and written communication skills.
• Candidate must be able to interact professionally with users, co-workers, and supervisors.

Background Check

A background check (including a criminal records check) must be completed satisfactorily and is required for this position. CSU will make a conditional offer of employment, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. Failure to satisfactorily complete the background check may affect the continued employment of a current CSU employee who was conditionally offered the position.

Out-of-state Employment Policy

In accordance with the California State University (CSU) Out-of-State Employment Policy, the CSU is a state entity whose business operations reside within the State of California and requires hiring employees to perform CSU related work within the State of California.