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Receptionist

Apply now Job no: 500128
Work type: Restricted
Location: West LA Campus
Categories: Graziadio Business School, Administrative/Office Support

The Receptionist is the face and first point-of-contact for Pepperdine Graziadio Business School, and plays an integral role in fulfilling its mission to promote transformational learning, create applied knowledge, and equip students to become Best for the World Leaders. The receptionist is responsible for creating a welcoming, positive and service-oriented environment where each member of the community is treated with dignity, trust and respect, and knows that they belong.

As such, the Receptionist demonstrates the highest degrees of professionalism, warmth, organizational familiarity, and ultimately, customer service, at all times and with all internal and external constituents contacting and visiting Pepperdine Graziadio Business School’s West LA campus; providing consistent, comprehensive reception desk and phone coverage, supporting the general facility and operational needs of the West LA campus, facilitating non-academic space reservations, and maintaining heightened protocols for cleanliness, safety, appearance, and inventory of common areas.

Duties

  • Reception Desk: Facilitates all day-to-day operations of the reception desk. Creates and maintains a welcoming and professional presence in the reception area. Greets all visitors, students, faculty and staff with warmth and courtesy, projecting a calm and helpful attitude. Answers and routes all incoming phone calls to West LA, as well as Malibu when needed. Addresses phone and in-person questions and inquiries, taking responsibility for addressing requests by listening carefully and asking appropriate questions, and exercising independent judgment and discretion in answering or re-directing in order to provide the best customer service. Maintains and demonstrates an extensive knowledge of Pepperdine campus community and directs students, staff and faculty to appropriate resources as needed. Makes recommendations to supervisor regarding procedures for reception desk operations, including, but not limited to, supply inventory and common space upkeep. Maintains staff directory. Understands and maintains up-to-date knowledge of reception desk safety protocols and exercises independent judgement in carrying out these protocols when the need arises.
  • Operations: Facilitates non-academic space reservations and requests for faculty, staff, and students via 25Live; maintains heightened protocols for cleanliness, safety, appearance, and inventory of common areas including faculty/staff kitchen and mailroom, and initiates re-stock orders when needed; sorts incoming and outgoing mail; facilitates shredding services and payment; assists with general building operations for West LA campus.
  • Administrative Support: As an integral member of the Talent Management team, provides administrative support to team members to meet the facility and operational needs of the West LA campus. Occasionally provides support to projects across the School, including word processing, data entry, reserving meeting spaces, ordering catering, etc. Reconciles monthly Pepperdine credit card. Assists with completing expense reports. Trains temporary employees on reception desk operations as needed. Performs all assigned tasks with reliability, honesty and discretion, and follows through on commitments to meet all assigned deadlines.
  • Other: Performs other duties as assigned. Participates in ongoing professional development and attends all staff trainings and meetings. Maintains confidentiality of student information at all times (as per FERPA).
  • Upholds University mission through work performed.

The above information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

Skills and Qualifications

Required: High school diploma. Two years working in office administration, facilities management or related field. Excellent oral and written communication skills with exceptional telephone etiquette and presence. Ability to adjust communication style to suit situation and audiences. Strong organizational skills and the abilities to adapt quickly to changing priorities and to function effectively in a team environment. Detail-oriented and the abilities to take initiative and to multi-task. Must be proficient in Microsoft Office Suite (Word, Excel, etc.) and Google applications (Google Mail, Google Drive, etc.).

Preferred: Bachelor’s degree. Experience in customer service, accounting, and supply management. Ability to remember names and associate with faces and departments. Keen interest in learning about the School, its place in the University, and its associated departments and functions. Experience with PeopleSoft Finance functions.

Qualified individuals should be able to articulate a strong commitment to diversity, and have the ability to work effectively with individuals from different backgrounds.

Offers of employment are contingent upon successful completion of a criminal, education, and employment screening. Qualified individuals with criminal histories will be considered for employment in compliance with applicable laws.

This is a Restricted, Nonexempt, 40 hour per week position.

Salary: Commensurate with experience

Advertised: Pacific Daylight Time
Applications close:

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