About the Role:

This role will focus on creating master and operational rosters that are award compliant, efficient, within budget and operationally stable for all services.  It will include providing insights and analysis to support effective and timely workforce planning to match supply and demand.  As well as ensuring all roster management and operations queries and requests are responded to and addressed positively within agreed time frames, the role will include maintaining time and attendance records with accuracy to enable both correct payment of employees and the claiming of payment for delivery of our disability services.

Key Responsibilities:

• Identification of workforce trends related to seasonality of workforce movements
• Monitoring of workforce data across service portfolios
• Review and analysis of workforce performance metrics
• Establish and publish master and operational rosters for every service ensuring to align with the customer, award, operational and financial needs and parameters
• Actioning of leave and replacements
• Actioning rostering requirements in support of the onboarding of new employees
• Identification and addressing of roster gaps and challenges
• Actioning temporary shift changes in line with award rules, operational needs, budgets and financial targets
• Filling of vacant shifts, including engagement with agency in line with operational needs and financial targets
• Responding to queries and requests via phone and email in relation to rosters in line with agreed service levels
• Contributing to and supporting the continuous improvement of the organisation’s culture, policy, teams, processes, systems, training and ways of working
• Actively participate in the identification, definition and deployment of process, procedure, work practice and/or technology changes that will improve Workforce Planning and Rostering service delivery and performance
• Develop and grow strong partnerships to drive effective service-specific workforce planning and rosters

About You:

Along with excellent attention to detail, multitasking and problem-solving skills, the successful candidate will have:

• Proven understanding of workforce planning, budgeting, forecasting, reporting and control
• Experience in the development, implementation and management of rostering and resourcing in 24/7 operations
• Exposure to a similar industry (desirable)
• Ability to understand and apply Awards and Enterprise Agreements
• Intermediate user computer application in MS Office and Excel modelling skills
• Sound knowledge and experience in business systems
• Ability to identify and report on issues/trends in relation to rostering and problem solving
• Proven ability to understand rostering principles and business rules and how they can influence and impact the organisation and team members
• Demonstrable planning and organisational skills
• Ability to de-escalate a difficult call and influence outcomes whilst staying resilient
• Proven ability to work collaboratively with external and internal stakeholders
• Demonstrated ability to effectively deliver balanced outcomes across customer, financial and workforce perspectives

About Us:

Benefits include:

• Salary sacrificing options – take home more pay!
• Competitive salary – based on experience
• Four weeks intensive training and supportive team

We’re people who care. Lifestyle Solutions provides services to people with disability, young people and children in Out Of Home Care, their families and communities. Our customers receive services designed to meet their everyday needs and support them to achieve their goals. Our national workforce is committed to providing service that is reliable, responsive, flexible, friendly, empathetic and caring.

Join Us - Next steps

All applications must be lodged online. If you have any additional questions, please email carolyn.bryant@lifestylesolutions.org.au or phone Caro on 0418 734 735.

We encourage you to apply as soon as possible as we will be actively shortlisting during the advertising period and reserve the right to close this advert prior to the advertised date.

We are an Equal Employment Opportunity (EEO) employer and are committed to diversity and inclusion in our organisation. We welcome diversity in all its forms; applications from under-represented communities and groups are strongly encouraged. We can provide adjustments to the recruitment process if required; please contact Caro Bryant on 0418 734 735 to discuss how we can help.

Our organisation is committed to protecting children and young people from harm. We require all applicants to undergo an extensive screening process prior to appointment.