Join Us as a Claims Advisor at Suncorp Group!
Are you passionate about making a real difference in people’s lives? Do you thrive in dynamic environments where your problem-solving skills and empathy are put to the test? If so, we have an exciting opportunity for you!
About the Role
At Suncorp Group, we’re on a mission to support our customers through life’s toughest moments. Our Claims teams are at the heart of this mission, providing crucial support and driving positive outcomes for those who need it most. We’re looking for a top-tier Claims Advisor to join our team and help us deliver outstanding customer service while achieving exceptional commercial results.
What You’ll Do
- Deliver Outstanding Customer Service: Provide empathetic and effective support, ensuring our customers feel heard and valued.
- Manage and Resolve Claims: Oversee a portfolio of claims, working proactively to achieve timely and favorable outcomes.
- Negotiate and Communicate: Handle pre-proceedings and litigated claims with finesse, liaising with claimants, solicitors, and other stakeholders through various communication channels.
- Optimize Claim Strategies: Implement strategies to reduce claim duration and costs, ensuring each case is managed efficiently.
- Assess and Evaluate Claims: Continuously review claim estimates and quantum based on available evidence and procedural requirements.
- Collaborate Effectively: Work with Injury Management Advisors, Technical Advisors, and other internal teams to drive successful claim resolutions.
What We’re Looking For
- Empathy and Compassion: You genuinely care about helping customers through challenging times.
- Excellent Communication Skills: You can listen, build rapport, and explain complex information clearly to diverse audiences.
- Strong Administrative Abilities: Manage all aspects of claims effectively, adhering to state legislation and internal procedures.
- Integrity and Commitment: You are dedicated to exceeding customer expectations and maintaining high standards.
- Relevant Experience: While previous claims management experience is highly regarded, we also welcome candidates with Allied Health or legal backgrounds.
What we can offer you
Suncorp's employee benefits are designed to support, empower and reward our people. Some of our benefits include:
Employee discounts and rewards - exclusive offers on more than 400 of Australia’s large retailers including Myer, David Jones, Coles and Woolworths. We also offer discounts across our brands and various products including Suncorp Insurance, AAMI, Shannons, Apia and GIO.
Study support - We encourage external learning and offer study support to eligible employees, so you can continue to broaden your career opportunities while you work.
Parental Leave - All permanent employees who are primary carers are offered 20 weeks parental leave.
Wellness - We offer a wide range of initiatives to promote our employees’ health and financial wellbeing. This includes discounts on major brand health insurance, as well as discounted gym membership plans for our people.
It's worth noting that specific benefits may vary depending on the role, level, and location of the employee. For more on our employee benefits, Click Here
Why Join Us?
At Suncorp Group, we believe in making a difference not just for our customers but for our employees as well. We offer a supportive work environment where your contributions are valued, and your career growth is encouraged.
Ready to take the next step in your career? Apply now and become part of a team that truly makes an impact!
At Suncorp, we are committed to building futures and protecting what matters. We value the unique experiences, insights and diverse workforce that benefits our people, our business, and our customers. We’d love to see your application and speak with you even if you do not match the above mentioned.
Apply now
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Advertised: AUS Eastern Standard Time
Applications close: AUS Eastern Standard Time