Assessing Specialists
- 12-Month Contracts
- Locations – NSW, VIC & QLD
Assessing Specialist
Ready to kickstart your career? You will be responsible for supporting our National Home Claims Assessing team to deliver a Best in Class Claims experience for our internal claims team, business partners and customers. This role will suit a team member with Trade, Assessing and Leader experience where you have provided coaching, technical support, facilitation and have a strong background in Claims. You will be a team player who can work autonomously and plan their workloads with minimal direction, as well as working in a team environment supporting your peers where required to achieve team goals.
Here's what you’ll do:
- Contribute to continuous development and uplift of capabilities across Assessing and Supply Chain
- Deliver professional and brilliant service when interacting with internal and external Assessors, Building Coordinators, Supply Chain, and other stakeholders in line with Suncorp’s excellence standards and principles
- Provide relevant technical advice that balances customer needs with business outcomes
- Develop plans and materials to deliver tailored workshops, coaching and training programs that drive consistency, best in class and a brilliant customer experience
- Provide technical and operational business support where required on projects as an Assessing SME, including feedback on proposed technical changes, PDS changes and process change
- Support Onboarding and facilitating induction training, including high support for new recruits
- Regularly review and communicate business practices ensuring national consistency, governance and process standards are met
- Proactive risk management and compliance with industry standards
Here's what you’ll bring:
- Claims insurance experience and/or Claims Assessing experience
- Experience within the Building trade (desired)
- Strong ability to interpret policies and to determine the correct policy response
- Capability to use different technology/systems
- Highly developed organisational and time management skills
- Proven performer in customer service roles
- Skilled in analysis, problem solving, decision making and negotiation skills
- Strong coaching and mentoring skills
- Established stakeholder and relationship management
What we can offer you:
- Company Car
- Hybrid work location – WFH, On Road and Office (CBD location)
- Supportive Team: Join a collaborative team that drives us forward, with colleagues and Leaders who will support you along the way.
- Attractive Discounts: Unlock substantial savings on retail, banking, and insurance products across our brands (including Suncorp, AAMI, Shannons, Apia and GIO).
- Community Impact: Make a difference through donation matching and volunteer leave.
- Prioritise Well-being: Benefit from our comprehensive employee assistance program and dedicated employee council.
What we can offer you:
- Discounts and offers on a range of insurance products
- A range of flexible working and leave options, including 20 weeks paid parental leave, 4 weeks secondary carer parental leave, and unlimited paid emergency response leave.
- Invest in your brighter future with ongoing study support and career development programs.
- Give back to our communities with payroll giving, donation matching and paid volunteer leave.
- Prioritise your work/life balance with our robust employee assistance program and dedicated employee council.
Employee benefits | Suncorp Group
At Suncorp we believe we are our best when our workforce is as diverse, talented and passionate as the communities in which we live and operate, and where our people feel included, valued and connected. We are passionate about inspiring our people by creating a diverse, accessible, and inclusive culture, offering flexible work, career development and internal mobility, and building connected relationships amongst our team members and with our customers.
Apply now
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Advertised: AUS Eastern Daylight Time
Applications close: AUS Eastern Daylight Time