- Great opportunity to join our growing NT Workers Insurance business
- Empower and engage team members to support their personal development desires
- Darwin location – Permanent role
About the role:
We aspire to be Australia’s leading Personal Injury Insurer. Our commitment to our people has inspired a culture where we empower them to make decisions and encourage them to succeed, by creating a supportive environment that recognises achievements.
As part of this team you will display the Suncorp Values, the Group Leader Profile behavioural expectations and embrace the Personal Injury Customer Centric Culture to promoting a high performing culture which puts our customers at the centre of our decision making process and advocates the benefits of change and continuous improvement.
The purpose of this role is to provide purposeful leadership and direction to create a high performing team environment, providing oversight and management of operational/strategic activities in line with divisional objectives. To enable this, the Leader must adhere to the Best Practice Leader rituals and routines across all key accountability areas.
In this role you will demonstrate the ability to manage positive relationships to co-ordinate activities; meet and maintain required standards and demonstrate continuous improvement in the execution of all business processes and initiatives.
You must provide outstanding leadership through role modelling, consistent coaching at all levels to strengthen skills and productivity; and drive activities that build team engagement and employee satisfaction.
What you'll do:
- Create a plan to drive performance of the team and/or create claims segment plan that delivers team results against the divisional strategy
- Motivate, develop, empower and engage team members to drive results and create a high performing team
- Manage day to day workflow; resources, productivity and efficiency, ensuring performance objectives are met
- Manage and resolve any complaints received by the department where escalation is necessary
- Monitor team and departmental results (within an operational excellence framework) promoting individual ownership of performance and development
- Collaborate and engage with Technical Advisor and Injury Management Advisor to identify and implement technical development opportunities for team members.
What you'll bring:
- Minimum of 3 years’ experience leading a team of people with the ability to lead, engage and motivate others
- Demonstrated experience in claims management, personal injury claims or an associated field is desirable
- Working technical knowledge of business area however, not the primary source of technical support for team members
- Financial knowledge sufficient to interpret and analyse reports relevant to area of responsibility
- Ability to provide strong leadership to “lead’ your team to achieve individual, team and divisional goals
- Ability to develop solutions and courses of action by using an information base to identify key issues, compare with other data and determine cause-effect relationships.
What we can offer you:
- Competitive benefits package and excellent work culture
- Excellent discounts on a range of retail favourite stores as well as insurance products
- A range of flexible working and leave options, including 20 weeks paid parental leave and unlimited paid emergency response leave
- Invest in your brighter future with ongoing study support and career development programs
About Suncorp Group:
We believe we are at our best when our workforce is as diverse, talented and passionate as the communities in which we live and operate, and where our people feel included, valued and connected. We are passionate about inspiring our people by creating a diverse, accessible, and inclusive culture, offering flexible work, career development and internal mobility, and building connected relationships amongst our team members and with our customers.
Employee benefits | Suncorp Group
For more information or if you require any support and adjustments to participate equitably in our recruitment process or in the workplace, we encourage you to contact Annette_frasca@suncorp.com.au for a confidential conversation.
Apply now
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Advertised: AUS Eastern Daylight Time
Applications close: AUS Eastern Daylight Time