Director, Student Services & Success - Faculty Connect
Job No.: 691821
Location: Clayton campus
Employment Type: Full-time
Duration: 3-year fixed-term appointment
Remuneration: $227,857 pa Level 10C (plus 17% employer superannuation)
- Amplify your impact at a world top 50 University
- Join our inclusive, collaborative community
- Be surrounded by extraordinary ideas - and the people who discover them
The Opportunity
The Director, Student Services & Success – Faculty Connect is a new senior leadership position that will play a critical role in enhancing how Monash delivers a cohesive, student-focused experience. Operating as the primary strategic interface between Student Services & Success, faculties and portfolios, this role will drive the translation of institutional strategy and large program changes into integrated faculty engagement and service delivery approaches.
The Director will be responsible for designing, implementing and continually refining a strategy that coordinates how Student Services & Success teams engage, communicate and collaborate with faculties, with a particular emphasis on the impacts of the Student Management System Transformation (SMST), technologies and other major change initiatives, ensuring faculty leaders have visibility, influence and confidence in the alignment between central initiatives and faculty needs.
The Director will lead the design and implementation of shared engagement models, governance mechanisms and communication channels that enable Student Services & Success teams to engage with faculties in a consistent, cohesive and strategic way to support a coordinated delivery of the Student Experience Plan. Critical to this role will be the ability to foster an inclusive, collaborative and innovative environment that respects the distinct priorities, operating models and rhythms of each faculty while ensuring alignment with University-wide standards and obligations.
This is an exciting opportunity for an accomplished leader to influence strategic change, strengthen partnerships and make a lasting impact on the student experience at Monash.
About Monash University
At Monash, work feels different. There’s a sense of belonging, from contributing to something ground breaking – a place where great things happen.
We value difference and diversity, and welcome and celebrate everyone's contributions, lived experience and expertise. That’s why we champion an inclusive and respectful workplace culture where everyone is supported to succeed.
Some 20,000 staff work for Monash around the world. We have 95,000 students, four Australian campuses, and campuses in Malaysia and Indonesia. We also have a major presence in India and China, and a significant centre and research foundation in Italy.
In our short history, we have skyrocketed through global university rankings and established ourselves consistently among the world's best tertiary institutions. We rank in the world’s top-50 universities in rankings including the QS World University Rankings 2026.
Learn more about Monash.
Today, we have the momentum to create the future we need for generations to come. Accelerate your change here.
Monash supports flexible and hybrid working arrangements. We have a range of policies in place enabling staff to combine work and personal commitments. This includes supporting parents.
To Apply
For instructions on how to apply, please refer to
'How to apply for Monash Jobs'. Your application must address the Key Selection Criteria.
Diversity is one of our greatest strengths at Monash. We encourage applications from Aboriginal and Torres Strait Islander people, culturally and linguistically diverse people, people with disabilities, neurodivergent people, and people of all genders, sexualities, and age groups.
We are committed to fostering an inclusive and accessible recruitment process at Monash. If you need any reasonable adjustments, please contact us at hr-recruitment@monash.edu in an email titled 'Reasonable Adjustments Request' for a confidential discussion.
Your employment is contingent upon the satisfactory completion of all pre-employment and/or background checks required for the role, as determined by the University.
Enquiries: Professor Claire Macken, Senior Academic Director, Portfolio of the Deputy Vice-Chancellor (Student Experience), Claire.Macken@monash.edu
Position Description: Director, Student Services & Success - Faculty Connect
Applications Close: Monday 20 April 2026, 11:55pm AEST
Supporting a diverse workforce
