- Full Time
- Position Based at La Trobe University Bundoora Campus
- 3 year Fixed Term contract
- Champion a strong continuous improvement culture
- Attractive salary packing for the ideal candidate
About the position
The Deputy Director, Student Advising plays a key role leading the University’s student success and retention strategies, through the effective design and delivery of evidence-based student advising programs and services.
This role leads a large first point of contact resolution service for all inbound and outbound student advisory services via an omni-channel contact centre operation, and a case management team of student advisors with specialist expertise in academic disciplines, international support, accessibility, and online delivery. This role is accountable for the end-to-end student experience and quality of service that enhances student outcomes through student advising with measurable impact.
This senior leadership role partners with senior key stakeholders across the University, and our diverse student community, to deliver on the strategic goal of delivering an outstanding student experience that is engaging and academically successful.
Skills and Experience
To be considered for this position, you will have:
- Highly developed communication skills with an ability to lead and motivate others, to resolve conflicts and to confer with peers in other higher education organisations, to determine best practice approaches in program/service delivery.
- Demonstrated ability to engage effectively and persuasively with senior colleagues through a superior ability to interact collegiately and negotiate effectively with a wide range of university stakeholders.
- Extensive knowledge and skills and extensive experience in the Australian University sector, or a breadth of professional experience in industry; desirably with formal qualifications beyond a first undergraduate degree.
- Knowledge of and experience in implementing data informed, innovative and customer focussed solutions for information management and customer service.
Please refer to the Position Description for other duties, skills and experience required for this position.
Welcome to Bundoora campus – Please click on the video link below:
https://f.io/KDo0ceng
Benefits:
- 17% employer contributed superannuation
- On site child care facilities
- Flexible work arrangements
- Discounts for staff and their family members to study a range of La Trobe courses
How to apply
Closing date: By 11:55pm Thursday 5th December 2024
Recruitment Enquiries: Recruitment@latrobe.edu.au
Position Description below:
PD - Deputy Director Student Advising.pdf
Only candidates with Full Working Rights in Australia may apply for this position.
Please submit an online application ONLY and include the following documents:
- Cover letter;
- An up to date resume
Previous applicants are not required to re-apply
Please scroll down to apply.
Aboriginal and Torres Strait Islander Applicants
We welcome and strongly encourage applications from Aboriginal and Torres Strait Islander people.
La Trobe University is committed to creating a diverse and inclusive workforce. We take an intersectional approach by actively supporting and encouraging people of all backgrounds and abilities to submit an application and aim to ensure that the recruitment and employee experience is as accessible and inclusive as possible. Flexibility in interview format will be offered to shortlisted candidates.
All La Trobe University employees are bound by the Working with Children Act 2005. If you are successful, you will be required to hold a valid Victorian Employee Working with Children Check prior to commencement.
