The Opportunity

We are seeking an experienced and empathetic Employee Liaison Manager to play a critical role in supporting our Pay Remediation Program. This position sits at the heart of our IR Compliance initiative, ensuring current and former employees are supported, informed, and paid accurately and fairly. Open to any location Australia wide!

As the Employee Liaison Manager, you will act as the key point of contact for employees—both current and former—guiding them through the pay remediation process. You will provide clear, timely advice, handle sensitive queries, and ensure all interactions are managed with professionalism, empathy, and integrity.

Working closely with the IR Program Manager and HR/IR teams, you will manage employee relations matters, escalate complex cases, and provide regular reporting on remediation progress to stakeholders. Key Responsibilities;

• Provide accurate and timely advice to employees regarding the remediation process, including timelines, payment details, and next steps
• Manage employee queries and complaints relating to payment accuracy and remediation outcomes
• Communicate with former employees and/or their dependents to gather required information and facilitate payments
• Build awareness and understanding of the remediation process across people leaders within the organisation
• Draft correspondence and documentation using established templates
• Maintain accurate records of all advice, interactions, and case progress
• Escalate complex or sensitive matters to the IR Program Manager or HR Case Management team
• Monitor and report on remediation progress to senior stakeholders
• Potentially lead a small team managing employee enquiries and locating former employees

About You

You are a confident communicator with a strong background in employee relations or HR, and you thrive in roles that require both empathy and attention to detail.

You will bring:

• Proven experience providing advice to employees and managers on pay-related matters
• Strong experience managing employee queries and HR case management processes
• A high level of empathy and ability to handle sensitive conversations professionally
• Sound understanding of workplace relations, employee relations legislation, and OHS requirements
• Experience interpreting enterprise agreements, policies, and HR processes
• Strong written skills with experience drafting formal correspondence
• Excellent organisational skills with the ability to manage multiple cases simultaneously
• Intermediate to advanced Microsoft Office skills
• Formal qualifications in HR, Employee Relations, or a related discipline
• Experience working in remediation programs or large-scale HR projects

About Us

Join us at Cleanaway and contribute to making a sustainable future possible, together.

We transform waste into resources and renewable energy.  When you start to think of waste as a resource, it opens a world of possibilities.

As a high growth, ASX listed organisation with over 10,000 employees, our goal is to be recognised by our customers as the most innovative and sustainable waste management company with industry leading HSE performance.  We are Australia’s largest company in this sector, providing essential services to millions of customers and communities nationally.

Why join Cleanaway? 

• Competitive salary package
• Flexible working arrangements
• Career opportunities in a high growth, Australian business
• Supportive and safe work environment
• Paid parental leave
• Great company benefits: Employee share program, company discounts, salary packaging, flu vaccinations, EAP, discounts on private health insurance and more.

Our Process

Our recruitment process involves a number of checks including, but not limited to, criminal history, medicals, drug & alcohol testing, as well as verification of qualifications, licences and right-to-work status.

We are dedicated to improving employment outcomes and encourage applications from Aboriginal and Torres Strait Islander peoples. We also welcome candidates of all ages, abilities, gender identities, experiences (including veterans), and cultural backgrounds.

If you require any adjustments during the recruitment process, please contact us by emailing inclusion@cleanaway.com.au.

Join us on our exciting journey towards a sustainable future.

Simply click the Apply button or visit https://www.cleanaway.com.au/about-us/careers and let's make a positive impact together.