The Team:
The North West Regional Hospital Emergency Department is a dynamic, multidisciplinary team committed to delivering high-quality emergency care to our community. We manage a diverse range of presentations, working collaboratively to provide timely, compassionate, and safe care.
The Role:
As a Patient Support Officer (PSO) in the Emergency Department, you will play a vital role in supporting the Nurse Unit Manager (NUM) and the multidisciplinary team to maintain a safe and secure environment for patients, staff, and visitors.
The Emergency Department Patient Support Officer will:
- Assist in maintaining a secure working environment by managing patient/visitor behaviour to, where possible, prevent aggressive incidents from occurring
- Respond to incidents under the direction of the clinical team
- Work collaboratively with staff to ensure a safe and orderly environment within the ED
- Work collaboratively with staff to ensure patient comfort and dignity
- Provide manual handling assistance with patient care requirements when and as directed
- Work to the Statement of Duties of the Emergency Department Support Officer and local guidelines, procedures and protocols.
You will need:
- Strong interpersonal and communication skills to work effectively within a multidisciplinary team.
- A commitment to providing respectful and compassionate support to patients and staff.
- Ability to perform manual handling tasks safely and in accordance with training and guidelines.
Note: - Please refer to the Statement of Duties for all the selection criteria of this position to address in your application.
Details of appointment:
Fixed term, casual, position working as and when required, commencing as soon as possible for approximately 12 months.
Applicants should note that, for a period of twelve months from the date of publication, this selection process may be used to fill subsequent or similar casual vacancies.
Salary: $67,193 to $72,126 per annum (Pro rata). Our Employer 12% superannuation contribution is on top of this amount.
- Salary range is in accordance with Public Sector Union Wages Agreement 2022
Benefits available to eligible candidates:
- Fitness Passport – You, and your family can access 40+ fitness facilities across Tasmania for just $13.95 per week per person, or $25.95 for a family.
More information about our Employee Benefits can be found here
Eligibility:
Please refer to the Application Guide for more information of pre-employment check.
Download the Statement of Duties and any Associated Documents
We encourage you to review the Statement of Duties, Applicant Guide, prior to applying for an overview of the duties, program, selection process and application guidance.
Statement of Duties:
Application Guide:
How to apply:
Apply Online. Please click the "Apply" button on this screen to ensure that important questions about you are answered.
You will be prompted to complete a 1-2 page application detailing your experience, skills and knowledge as they relate to the attached Statement of Duties. A separate statement addressing the selection criteria in the Statement of Duties is not required.
For more information:
Applicants who require further information are encouraged to contact the Contact person for detailed information about the vacancy.
Anna Lyrstedt
Nurse Unit Manager - Emergency Department
Phone: (03) 6493 6000
Email: anna.lyrstedt@ths.tas.gov.au
What it is like working at the Department of Health?
Compassion, Accountability, Respect, Excellent are the key values to work in Department of Health. Listen to some of the lived experiences from within the department through some of our wonderful staff and hear about their journey in relocating to Tasmania!
Make It Tasmania | Move for a great lifestyle
One Health Podcast - Spotify
One Health Podcast - Apple
Tasmanian Health Careers | Tasmanian
Respecting diversity is the foundation of everything that Department of Health do. This allows us to instil trust and collaborate through honest and fair communication and helps cultivate an environment of growth and innovation. We strongly encourage applicants from key communities including Aboriginal and Torres Strait Islanders, LGBTIQA+ people, and people living with disabilities.