Senior Operations Officer

Do you want to protect future generations?

Protect tomorrow together at the NSW EPA

• Join a purpose-led organisation and make a difference to the environment and our community
• Environment Officer Class 10
• Remuneration starting from $138,454 plus superannuation
• Enjoy employee benefits and flexible working options
• One ongoing role available
• Location negotiable across available NSW EPA locations, subject to availability

The opportunity

We have an exciting opportunity for a Senior Operations Officer to join the NSW EPA's Operational Coordination Unit. In this role, you will coordinate and support key regulatory services across the EPA, including the triage, prioritisation and allocation of environmental reports, referrals and requests. You will contribute to planning, licensing and operational coordination activities, provide analysis and advice, and work collaboratively with stakeholders to support effective regulatory outcomes across NSW.

About you

To be successful in this role, you will demonstrate:

• Experience coordinating complex workflows, competing priorities and regulatory activities within a government or regulatory environment.
• Strong analytical and problem-solving skills, with the ability to identify trends, emerging issues and opportunities for improvement through data and reporting.
• Experience interpreting legislation, policies, procedures and business rules to support consistent and effective decision-making.
• Demonstrated ability to build effective working relationships and collaborate across teams to achieve organisational outcomes.
• Strong written and verbal communication skills, including the ability to prepare reports, correspondence, briefings and recommendations.
• Experience delivering high-quality customer and stakeholder service in a fast-paced operational environment.
• Knowledge of environmental regulation, planning or compliance functions will be highly regarded.

Please note that it is an essential requirement of this role for the successful candidate to a Current Australian C Class Drivers Licence

About the team

The Operational Coordination Unit (OCU) is responsible for coordinating, monitoring and supporting the delivery of regulatory work across the EPA. The team manages the intake, triage and allocation of environmental reports and requests, supports planning, licensing and regulatory operations, monitors business performance and emerging issues, and facilitates collaboration across regulatory programs.

The OCU plays a critical role in ensuring regulatory work is prioritised and allocated efficiently, decisions are applied consistently, and operational priorities are delivered effectively across the organisation.

For more information about the role, please read the Role Description – Senior Operations Officer

About us

As the environmental steward and regulator of our State we are committed to a sustainable future.

Our people are proud to play a role in protecting the environment of NSW. We partner with Aboriginal people, industry and the wider community to protect, restore and enhance our diverse ecosystems.

We bring scientific expertise, experience and actions to inspire innovative solutions as we transition our state to a circular economy.

As we respond to urgent current issues, including climate change, we educate and support our stakeholders to create an environmentally healthy future.

Join us on our mission to protect tomorrow together.

To apply

If excited by the information above, we look forward to receiving your application, including a copy of your resume (max four pages) and cover letter (maximum two pages) addressing the application question below and outlining your interest in and suitability for the role.

As part of your application, you will be required to provide a max 400-word response to the following question:

• Describe a time when you were required to assess, prioritise and coordinate multiple competing demands in a fast-paced environment. How did you determine priorities, communicate with stakeholders, and ensure outcomes were delivered effectively?

For more information about working at the EPA and what to expect in our recruitment processes, please read our Candidate Information Pack

Applications close: 11:55 pm, Sunday 8 November 2026

Should you require further information about the role, please contact Belinda Lake at Belinda.Lake@epa.nsw.gov.au

Our commitment to diversity and inclusion

If you require a reasonable adjustment for your application process, please contact our Talent Acquisition team at epa.recruitment@epa.nsw.gov.au and please mention reference REQ # 554052.

If you are Aboriginal or Torres Strait Islander, please use our Aboriginal applicants guide to assist with applying for roles, or contact our Aboriginal Employment Pathways team for a yarn. 

For more information on reasonable adjustments to recruitment processes, please click here.