Your opportunity
We are excited to offer a fantastic opportunity for a Retail Manager who is passionate about customer experience to join our team at Westfield Belconnen. In this role, you will manage relationships with our retail partners, support their success, drive results, and advocate for their needs.
As the voice of the customer and the centre's eyes and ears, you will prioritise delivering outstanding experiences every day. Reporting to the Centre Manager and being part of the centre’s leadership team, this position offers the chance to make a significant impact on the customer experience and drive our team's success.
Your key responsibilities will include:
- Contributing to customer and retailer-focused activities that cover the day-to-day management and operations of the Centre and excellent everyday presentation.
- Building strong relationships with Centre retail staff, customers and community and government stakeholders
- Identifying areas of strategic opportunity in relation to retailers, customers, and broader centre performance, creating short and long-term roadmaps that contributes to improved retailer and Centre performance.
- Acting as a change advocate, initiating, and supporting new programs that impact the retailer and customer experience and overall business performance.
- Resolving issues and influencing internal stakeholders to deliver the best outcomes for the customer and business partners.
- Dealing with Centre incidents and emergencies in accordance with company procedures
- Performing all Duty Manager requirements on a rotating weekend and evening roster with the rest of the Centre Management Leadership Team
What sets you apart
- Has a customer obsessed mindset who wants to deliver extraordinary experiences every day.
- Embraces ambiguity and exhibits natural curiosity to navigate through complex situations.
- Is well informed of the ever-evolving retail, dining, and tourism landscape. Stays up to date on the latest trends across all retail categories.
- Demonstrates versatility by comfortably handling both operational tasks and high-level strategic initiatives.
- Exhibits strong stakeholder management skills to effectively engage and influence a diverse range of internal and external stakeholders at all levels.
- Commercially savvy with the ability to identify opportunities that will increase income streams and drive overall centre performance.
- An energetic people-person who enjoys interacting with customers and has the ability to achieve a level of service that consistently meets and exceeds the expectations of our customers.
About us
Scentre Group owns 42 Westfield destinations across Australia and New Zealand. We create extraordinary places and experiences that connect and enrich communities.
We are focused on our customers and creating more reasons for more people to visit our Westfield destinations more often and for longer.
With approximately 75 professions within our business, our team has the expertise to design, construct, operate, manage and market our Westfield destinations and platforms.
We want to be the place where talent thrives. To support you thrive with us, we promise to respect, inspire and develop you, and that you will do work that matters.
Diversity, equity and inclusion underpins our culture, and our vision is that ‘Everyone Belongs’. We foster a workplace experience where everyone feels valued, supported and motivated to realise their full potential.
We aspire to create a workforce reflective of the communities in which we operate and encourage applications from everyone regardless of age, gender, ethnicity, cultural background, faith, disability, sexual orientation, gender identity or life stage.
We offer a range of unique benefits designed to support your wellbeing, career development and lifestyle, including five days paid Life Leave on top of your four weeks annual leave (pro-rated for part-time), 18 weeks gender neutral paid parental leave, for primary carers, with no qualifying period and super paid for the duration of the leave period., and free parking at your local Westfield destination.
Discover more about working with us.
For more information or if you have any questions, please email Kylie Stephens - kstephens@scentregroup.com
Applications close: Wednesday 30th April (unless filled prior)
