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Basic Needs Program Coordinator (Student Services Professional III) - Health Promotion & Wellness

Apply now Job no: 500835
Work type: Staff
Location: San Francisco
Categories: Unit 4 - APC - Academic Professionals of California, Administrative, Probationary, Full Time, Student Services

Working Title

Basic Needs Program Coordinator (Student Services Professional III)


SF State University

San Francisco State is an Equal Opportunity Employer and does not discriminate against persons on the basis of race, religion, color, ancestry, age, disability, genetic information, gender, gender identity, gender expression, marital status, medical condition, National origin, sex, sexual orientation, covered veteran status, or any other protected status.  Reasonable accommodations will be provided for qualified applicants with disabilities who self-disclose by contacting the Senior Human Resources Manager.

Applicants may visit for more information on SF State's policy prohibiting discrimination, and how to file an online report using the procedures under Executive Order 1096 Revised. Inquiries can be directed to the campus Title IX Coordinator and Discrimination, Harassment, and Retaliation Administrator by calling (415) 338-2032 or emailing

San Francisco State is a 100% Smoke/Vapor-Free Campus.  Smoking or Vaping of any tobacco/plant-based substance is not permitted on any University properties.

The person holding this position may be considered a "mandated reporter" under the California Child Abuse and Neglect  Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment.

This position may be a "designated position" in the California State University's Conflict of Interest Code.  The successful candidate accepting this position may be required to file Conflict of Interest forms subject to the regulations of the Fair Political Practices Commission.



Health Promotion & Wellness


Appointment Type

This is a one-year probationary position.


Time Base

Full-Time (1.0)


Work Schedule

8:00 AM - 5:00 PM; Monday through Friday (40 hours per week)


Anticipated Hiring Range

$4,691 to $4,800 per month ($56,292 to $57,600 annually)


Salary is commensurate with experience.


Position Summary

Under the general supervision of the Assistant Director for Basic Needs Initiatives, the Basic Needs Program Coordinator supports the development and implementation of SF State’s student basic needs programming aimed at addressing student food and housing insecurity. The incumbent is responsible for the planning, coordination, daily operations, and evaluation of these diverse student programs in collaboration with on- and off-campus partners. The incumbent works collaboratively to further develop sustainable student programs that promotes dignity, minimizes marginalization, advances Graduation Initiative 2025, and focuses on closing the educational equity gap for an ethnically and culturally diverse student population. The incumbent is responsible for marketing and outreach to increase visibility of student challenges and resources in a manner that promotes health equity, social justice, cultural humility, and diversity concepts. The incumbent also supervises student peer health leaders, and/or advises student volunteers.


Position Information

Student Basic Needs Programs – Plan, Coordinate, Implement, & Evaluate

  • Lead the coordination and daily implementation of student programs, including:
    • CalFresh student help clinic and outreach;
    • Gator Grub Alert – SF State’s excess food push-notification system for students;
    • Student emergency meal cards;
    • Student crisis housing;
    • Student basic needs hubs & lounges;
    • Zen Den – napping/rest zones for students.
  • Collect and report student participant engagement data to inform program improvements; and
  • Recruit, train, supervise, and coordinate student interns and volunteers, as well as staff and faculty members, in support of program implementation.

Student Basic Needs Programs – Outreach

  • Coordinate weekly visibility tabling and outreach to increase student program awareness and participation;
  • Facilitate presentations and trainings for student organizations/groups, classes, departments, and colleges;
  • Conduct regular outreach and awareness programs on CalFresh for the campus community;
  • Coordinate large-scale events, activities, and campaigns for students in alignment with nationally recognized awareness days;
  • Work collaboratively with the Health Communications Specialist to develop and disseminate marketing, outreach, and social media posts in support of student programs; and
  • Serve on related campus committees in order to bring forward basic needs challenges as part of student’s holistic health and success.

On- and Off-Campus Strategic Partnerships for Student Basic Needs – Develop & Maintain

  • Develop functional relationships with campus and community partners to create and maintain student programs;
  • Maintain relationships with on-campus technology, risk management, and communications departments in support of student programming; and
  • Identify and establish relationships with off-campus basic needs organizations in support of student programs.

Other Duties as Assigned


At All Times

  • Demonstrate behaviors that are in line with the User Friendly Principles (P530C) and Principles of Conduct for a Multi–Cultural University (P30D).
  • Demonstrate safe work practices for oneself, others and the office environment.


Minimum Qualifications

Knowledge and Abilities:

The following knowledge and abilities, as well as those listed at the lower levels in the Student Services Professional series, are required for appointment into this classification: thorough knowledge of the principles of individual and group behavior; general knowledge of the principles, practices and trends of the Student Services field, as well as general knowledge of the policies, procedures, and practices of the program area to which assigned; general knowledge of individual counseling techniques; general knowledge, or the ability to rapidly acquire such knowledge, of the organizational procedures and activities of the specific campus to which the position is assigned; working knowledge of student services programs outside the program to which immediately assigned; ability to analyze complex situations accurately and adopt effective courses of action; advise students individually and in groups on complex student–related matters; determine appropriate courses of action and proper techniques to utilize while engaged with individuals in personal interactions of an argumentative or sensitive nature; interpret and evaluate descriptions and explanations of problems brought forward by individuals or student organizations, analyze and define the problem, draw valid conclusions and project consequences of various alternative courses of action; carry out a variety of professionally complex assignments without detailed instructions; and establish and maintain cooperative working relationships with a variety of individuals.


Possession of these knowledge and abilities is typically demonstrated through the equivalent of three years of progressively responsible professional student services work experience. One year in the program area to which assigned may be preferred but is not required. A master’s degree in Counseling, Clinical Psychology, Social Work, or a directly related field may be substituted for one year of experience. A doctorate degree and the appropriate internship or clinical training in counseling or guidance may be substituted for the three years of experience for positions with a major responsibility for professional career or personal counseling.


Equivalent to graduation from a four-year college or university in a related field, including or supplemented by upper division or graduate course work in counseling techniques, interviewing, and conflict resolution where such are job-related.


Preferred Qualifications

  • Master’s degree in Social Work, Counseling, Public Health, Student Affairs, or related field;
  • Experience in a multicultural, urban setting;
  • Demonstrated ability to use organizational skills to efficiently develop, implement, coordinate, and evaluate student-facing programs;
  • Experience working with local community resources and developing partnerships that enhance student success;
  • Demonstrated ability in managing difficult and complex situations involving under resources and high-need students;
  • Demonstrated effectiveness in working with college age populations, and providing student services to communities with a diverse population of individuals from a wide variety of countries of origin; with multi-racial, ethnic and cultural identities; multi-gender and lesbian, gay, bisexual, transgender, queer, and questioning (LGBTQQ) identities; disabilities; and a myriad of beliefs;
  • Demonstrated ability to develop a strong working knowledge of campus, local community and private health and welfare resources; and
  • Demonstrated ability to work collaboratively with campus departments including the Office of Student Life, Campus Recreation, Student Health Services, Residential Life and Undergraduate Advising.


Core Competencies – embody the following competencies:

  • Bias toward collaboration and teamwork.
  • Effective oral, written and nonverbal communication skills.
  • Customer/Client Focus with an emphasis in problem solving and resolution.
  • Personal effectiveness and credibility as demonstrated by interpersonal and professional confidence.
  • Diversity and inclusion.



Incumbent must be able to competently interact with a culturally and ethnically diverse population of students, faculty and staffs.  Some evening and weekend hours may be required.


Pre-Employment Requirements

This position requires the successful completion of a background check.


Eligibility to Work

Applicants must be able to provide proof of US Citizenship or authorization to work in the United States, within three business days from their date of hire.



Threaded through our Total Compensation package is a commitment to Bridging Life's Transitions.  SF State is committed to providing our employees with a comprehensive program that rewards efforts that are appreciated by your colleagues, students and the customers we serve.

We offer a competitive compensation package that includes Medical, Dental, Vision, Pension, 401k, Healthcare Savings Account, Life Insurance, Disability Insurance, Vacation and Sick Leave as well as State Holidays and a dynamic Fee Waiver program, all geared towards the University's commitment to attract, motivate and retain our employee.


Additional Information


The Human Resources office is open Mondays through Fridays from 8 a.m. to 5 p.m., and can be reached at (415) 338-1872.

Please note that this position, position requirements, application deadline and/or any other component of this position is subject to change or cancellation at any time.

Advertised: Pacific Daylight Time
Applications close: Pacific Daylight Time

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