Salary Rate: Casual HEW 1 ($37.49 per hour + 11% superannuation)

Employment Type: Casual

Join our fast-paced reception team who provide an exceptional customer experience to all guests, for a wide variety of requests. Be the face of the Estate and ensure our guests time with us is memorable.

Waurn Ponds Estate is a contemporary conference centre with accommodation, nestled into the beautiful surroundings of Deakin University's Waurn Ponds campus.

To be successful you will have:

• Excellent customer experience skills and a passion for helping people.
• The ability to meet deadlines, multitask and have a high attention to detail, with confidence in interacting with key stakeholders.
• Excellent computer skills as well as written and verbal skills and the ability to communicate with a range of people.
• Available for shifts between 7.30am - 9.30pm any day of the week. Most shifts from 5-8 hours each. On average 15-25 hours per week (2-4 shifts per week).

Your key responsibilities will be to:

• Greet guests and welcome with a warm and friendly personality, directing and announcing them appropriately and their needs from arrival to departure.
• Coordinate and work with the kitchen, front of house, housekeeping and events teams to ensure communication is clear and concise and guest needs are met.
• Solve problems and work with the team to find solutions.
• Provide administration and support to the leadership team.

This role requires the incumbent to apply for and maintain a Working With Children Check.

About us:

The flexible learning options we provide our students and our diverse team of professionals and academic experts has enabled us to achieve a 5-star rating by the prestigious university ranking organisation Quacquarelli Symonds. For eight consecutive years, we've achieved the highest level of overall student satisfaction among Victorian universities. We have a network of campuses, learning centres and research centres across Victoria and corporate offices in Melbourne, China, Indonesia, India and Sri Lanka. Our online Cloud campus provides more than 13,000 students with access to state-of-the-art digital tools and direct access to world-renowned academics. As a Victorian university with a global impact, Deakin is translating its research into commercial outcomes that will help drive innovation for Australia’s economy.

Applications for this position close on 27th January 2025. Please submit your updated resume and 1 page cover letter.