Careers at Virginia Tech

Provides professional customer service to students, families, sponsors and university departments in person, by telephone and by email concerning student and university accounts, including billing, scholarship, financial aid, outstanding and credit balances, payment and budget tuition plans. Requires knowledge of policies and procedures across operations of the Bursar’s Office and understanding of key student areas such as Financial Aid, Registration, Housing and Dining, Health Center and Veterans services. Ensures compliance with federal regulations related to privacy and confidentiality of student and other customer information.
Responsible for the data entry of Accounts Receivable adjustment forms according to policy. Responsible to monitor delinquent students’ due and send past due emails. Must certify claims for the debt set-off program according to state and university policies. Responsible for answering incoming calls to the main Bursar line on a rotating basis. Must be able to consistently provide excellent customer service, which includes the ability to analyze and explain financial transactions posted to customers’ accounts in a clear and concise manner.

Responsible for the data entry of Accounts Receivable adjustment forms according to policy. Responsible to monitor delinquent students’ due and send past due emails. Must certify claims for the debt set-off program according to state and university policies. Responsible for answering incoming calls to the main Bursar line on. Must be able to consistently provide excellent customer service, which includes the ability to analyze and explain financial transactions posted to customers’ accounts in a clear and concise manner.

• Experience working in a professional office providing excellent customer service to a diverse customer base;
• Experience using general office equipment and computer software such as Word, Excel and Outlook;
• Knowledge of accounts receivable practices;
• Excellent listening, verbal and written communication skills;
• Strong analytical skills including the ability to analyze, interpret and explain complex financial; transactions excellent listening, verbal and written communication skills;
• Strong organizational and time management skills;
• Ability to work well under pressure with a high degree of accuracy;
• Ability to work cooperatively in a team environment;
• Ability to work without close supervision and handle diverse tasks and meet deadlines.

• Experience interpreting and explaining university policies and procedures;
• Experience utilizing Banner or similar relational database;
• Demonstrated knowledge or experience of accounting and collection practices for receivables;
• A.S. or B.S. in accounting, business administration or similar;
• Strong Excel skills, including data analysis and formulas.

3

Regular / Hybrid 

Salary range of $38,000-$43,000

November 18th, 2024

The successful candidate will be required to have a criminal conviction check.

Dedicated to its motto, Ut Prosim (That I May Serve), Virginia Tech pushes the boundaries of knowledge by taking a hands-on, transdisciplinary approach to preparing scholars to be leaders and problem-solvers. A comprehensive land-grant institution that enhances the quality of life in Virginia and throughout the world, Virginia Tech is an inclusive community dedicated to knowledge, discovery, and creativity. The university offers more than 280 majors to a diverse enrollment of more than 36,000 undergraduate, graduate, and professional students in eight undergraduate colleges, a school of medicine, a veterinary medicine college, Graduate School, and Honors College. The university has a significant presence across Virginia, including the Innovation Campus in Northern Virginia; the Health Sciences and Technology Campus in Roanoke; sites in Newport News and Richmond; and numerous Extension offices and research centers. A leading global research institution, Virginia Tech conducts more than $500 million in research annually.

Virginia Tech endorses and encourages participation in professional development opportunities and university shared governance.  These valuable contributions to university shared governance provide important representation and perspective, along with opportunities for unique and impactful professional development.