Due to recent organizational structural changes, the addition of new positions, and an increased need for comprehensive staff and student support, we are seeking to fill two Associate Director roles. While each position has a distinct functional focus, both roles will work in close collaboration to ensure seamless integration between the Residence Life and Operations teams. Together, the Associate Directors will provide strategic leadership, enhance cross-functional coordination, and support a holistic residential experience for students while strengthening staff development and operational effectiveness.

Job Summary: Associate Director of Housing Operations

The Associate Director of Housing Operations provides leadership and strategic oversight for the operational functions of the housing department. This position supports the department’s mission by ensuring efficient, accurate, and student-centered housing operations while enhancing overall student support functions.

The Associate Director oversees housing database management, occupancy planning and assignments, and camps and conferences operations. This role collaborates closely with campus partners to support strategic planning, policy development, and continuous improvement of housing systems and services. The Associate Director of Housing Operations supervises professional staff and plays a key role in departmental assessment, budgeting support, and operational decision-making.

Job Summary: Associate Director of Residence Life

The Associate Director of Residence Life provides leadership and strategic direction for the residence life program, focusing on student development, staff supervision, and community engagement. This position supports the department’s mission by enhancing student support functions and fostering engaging residential communities.

The Associate Director oversees the selection, training, supervision, and professional development of residence life professional staff. This role contributes to strategic planning, policy development, and program assessment while collaborating with campus partners to support student success. The Associate Director of Residence Life supervises professional staff and plays a central role in advancing residential education initiatives and supporting a positive living-learning environment.

Housing & Residence Life (HRL) is a department that accommodates approximately 3,000 students and staff across 10 on-campus living communities, which include traditional residence halls, suite-style, and apartment-style housing options. Our department is dedicated to supporting the academic and personal success of our residents. As we continue to grow and evolve, we aim to serve a broad range of students from across the region, including those from rural areas and those who are the first in their families to attend college. 

The mission, vision, and values of Housing & Residence Life guide our approach to supporting students and maintaining a strong, purposeful community.

Housing & Residence Life “provides a vibrant residential experience that fosters learning, academic achievement, and meaningful relationships.”

The support we offer residents during their time on campus is anchored in the following values:

• Community – Fostering collaboration, mutual support, intentional engagement, and a sense of connection
• Learning – Encouraging critical thinking, personal growth, and exploration
• Respect – Emphasizing empathy, consideration, and authenticity

Our goal is to create a welcoming and secure living environment where students can thrive academically and personally. Through our programs and services, we aim to promote a positive residential experience rooted in shared values and a commitment to student success.

Spends the majority of time (50% or more) achieving organizational objectives through the coordinated achievements of subordinate staff. Manages experienced professionals who exercise latitude and independence in assignments. Establishes departmental goals and objectives, functions with autonomy. Manages the accountability and stewardship of human, financial, and often physical resources in compliance with departmental and campus wide goals and objectives. Ensures subordinate supervisors and professionals adhere to defined internal controls with a focus on policy and strategy implementation. Manages systems and procedures to protect departmental assets and requires practical knowledge in leading and managing the execution of processes, projects and tactics within one area. May report to a Chair, Unit Director, or equivalent administrative management.

Functions of Both Roles:

• Responsible for the overall development and collaborative implementation of an on-campus housing operation where student-centered learning, success, and service are paramount. 
• Lead staff in developing and tracking progress towards annual Objectives and Key Results.
• Responds to the needs and problems of residents and parents/family members in a conscientious, appropriate, and timely manner.  Meets with students, investigates issues, and provides written follow-up to student concerns/complaints.
• Serve on 24-hour Admin on Call (AOC) (day, evening, holiday, and weekend) 365 days a year in rotation with other senior-level Housing and Residence Life staff supporting RDs on call and responding to various emergencies.
• Maintain budget oversight for areas of responsibility, prepare and allocate spending within assigned areas, demonstrate sound fiscal management practices, and ensure spending complies with Housing and Residence Life, University, and State policies/guidelines.  
• Designs and implements an intentional and comprehensive training program for professional and paraprofessional staff across Housing and Residence Life.
• Directly supervise Assistant Directors and indirectly supervise a team of other professional staff members.
• Other duties as assigned by the Director. This includes but is not limited to at least 40 hours per year for full-time employees dedicated to helping with broad divisional or institutional programs or initiatives that may be outside the department, such as Move-In Day, Welcome Week, Parent & Family Weekend, Bronco Day, Commencement, or other special projects. All other duties as assigned.

Associate Director of Housing Operations

• Implements initiatives, programs, services, and expectations that are consistent with the values, missions, and visions of Housing and Residence Life, Student Affairs, and Boise State University. 
• Oversees and audits all campus housing assignment and billing processes, including large, ongoing, and special assignments, as well as the housing database, including room changes, contract cancellations, and room accounts. 
• Develops and implements improved housing operations and customer service processes based upon best practices and assessment. 
• Oversee occupancy & Housing Database Management.
• Oversee departmental analytics efforts and data requests. 
• Works with University General Counsel to update housing license agreements and other contracts knowledge.

 Associate Director of Residence Life

• Implements initiatives, programs, services, and expectations that are consistent with the values, missions, and visions of Housing and Residence Life, Student Affairs, and Boise State University. 
• Designs and implements an intentional and comprehensive training program for professional and paraprofessional staff across Residence Life, connecting all staff and focusing on relationship building, concepts of learning, and academic excellence. 
• Lead and coordinate assessment and evaluation functions across Housing and Residence Life, ensuring collected data informs future decision making, strategies for changes to a curricular model, processes, policies, etc., that result in higher student satisfaction and learning.  
• Cultivate effective and mutually supportive working relationships with members of the division and campus that further the strategic Objectives and key results of Housing and Residence Life.
• Assist in the planning, development, and implementation of fall, winter, and spring training for Residence Life professional and student staff.    
• Address behavioral problems and emergencies, as applicable. Confront situations in which University and/or Housing & Residence Life policies and community standards may be violated, and assist live-in professionals, paraprofessionals, and staff members with resolving difficult confrontations. 

• Experience supervising professional staff in addition to knowledge of effective recruitment
• Administrative skills, including the ability to organize a variety of projects in all areas of the department
• Experience working in a professional position in housing and residence life
• Knowledge of student development theory to inform programs, services, policies and procedures
• Experience with professional staff recruitment, training & development
• Experience with housing database and occupancy management systems

Bachelor’s degree or relevant experience plus 5 years experience including 1-year managerial experience.

Preferred Qualifications:

• Resume 
• Cover Letter
• Contact information for three references (including at least one current or former supervisor)

Nestled along the Boise River and steps from the state capitol, Boise State University fosters a vibrant and welcoming academic environment that fuels student and employee success. We’re a trailblazing institution, nationally recognized for our innovative spirit and commitment to positive impact on Idaho and beyond.

Boise State is proud to be recognized by Forbes as the only Idaho employer listed in the top 100 of all national midsize and large employers. We’re building a thriving community of faculty and staff whose unique skills, experiences, and perspectives come together to create a rich and rewarding academic experience. Applications from all backgrounds are welcomed.

Learn more about Boise State and living in Idaho’s Treasure Valley at https://www.boisestate.edu/about/