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Principal Account Manager (Energy/Electrical/Technical)

Apply now Job No: 497923
FT/PT: Full-time
Regular/Project/Seasonal: Regular
Location: Austin, TX 78744
City: Austin
State: Texas
Categories: Other, Operations/Maintenance (Power, Water, Transmission, Telecom), Project/Program Management, Hybrid

***This is more of road warrior role, individual hired will be traveling throughout the LCRA serviced areas throughout Texas. Day trips mostly to meet with customers, overnights based on business needs (but rare). 

LCRA is seeking a Principal Account Manager to interface directly with transmission customers and be responsive to technical customer service needs. Join us and work with transmission customers throughout Texas while providing premier customer service. You will be part of a small but dedicated team responsible for engaging with customers to solve technical challenges and deliver solutions.

You will be trusted to:

• Understand customer needs and provide support as necessary
• Coordinate customer meetings, both 1:1 as well as larger group forums
• Deliver exceptional customer service and quick turnaround of customer inquiries
• Provide technical knowledge and support of transmission system topics
• Communicate with customers during system events and field customer questions
• Route customer requests internally to ensure good follow-up
• Support transmission project development and other technical data exchanges
• Develop customer contracts for services offered

You qualify with:

- Twelve or more years of experience in operational area related to assigned accounts, account management, contract administration, billing, accounting/bookkeeping, customer service, public relations, business development or business process consulting or relevant experience.  
- A degree(s) in business, communications, marketing, public relations, government affairs, political science, technical area of specialty or relevant field may be substituted per LCRA guidelines for certain years of experience.   Driver's license

You are a great fit with:

- Bachelor's or higher level degree in business, communications, marketing, public relations, government affairs, political science, technical area of specialty or relevant field
- Experience in development and optimization for one or more multi-million dollar businesses - -- Five or more years of experience in the area of specialty
- Experience in contract management

You gain:

- Competitive salary & medical, dental, vision and legal insurance

- Paid time off, including time for vacation, sick and family care leave

- 401(k) match up to 8% that includes a student loan 401(k) contribution program option

- Life and disability insurance

- Wellness program including wellness incentive

- Extensive learning & development programs

And more - all to create a compelling and rewarding work environment.

 

Equal Opportunity Employer

LCRA provides equal employment opportunities and a work environment free of discrimination and harassment.  All employment decisions at LCRA are based on business need, job requirement and individual qualifications, without regard to race, color, religion, gender identity, national origin, age, disability, sexual orientation, genetic information, or veteran status in accordance with applicable federal and state legal requirements governing nondiscrimination in employment.

LCRA is committed to working with and providing reasonable accommodations to job applicants with physical or mental disabilities. Applicants with a disability who require a reasonable accommodation for any part of the application or hiring process can contact LCRA Human Resources (512) 578-4004 or email lcra.benefits@lcra.org. Reasonable accommodations will be determined on a case-by-case basis.

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LCRA is committed to working with and providing reasonable accommodations to job applicants with physical or mental disabilities. Applicants with a disability who require a reasonable accommodation for any part of the application or hiring process can contact LCRA Human Resources (512) 578-4004 or email [email protected]. Reasonable accommodations will be determined on a case-by-case basis.

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