College: BRCC

Department: Information Technology

Type of Appointment: Part time - Regular

This a Part-time Tech Support Specialist position that differs from higher level Technical Support jobs by the performance of tasks in the software, network, or database area, which are limited in scope and diversity, but which require general programming skills; also distinguished by formal training in systems software, network, or database programming.

Duties and Responsibilities: 40% SYSTEMS SOFTWARE:
• Performs assigned tasks of increasing complexity in the installation and maintenance of system software packages.
• Codes, compiles, tests, debugs, modifies, and documents new or existing in-house software utilities.
35% NETWORK SUPPORT:
• Installs and provides day-to-day end user support of the local area network by identifying, analyzing, testing and correcting program, machine, data, or procedural problems.
• Researches, tests and documents network (LAN/WAN/Enterprise) operating systems, application software products, and associated peripheral hardware.
• Compiles and maintains documentation of hardware and software configurations.
• Installs software and hardware in order to manage, monitor and otherwise support an extensive computer systems network.
• Assists in implementing a communications system connecting the various components of an enterprise network.
• Assists in monitoring performance and efficiency of an enterprise network.
20% Classroom Technology and AV Technical Support:
• Classroom Technology troubleshooting and repair (i.e., Switchers, Projectors and DVD/VCR).
5% - Other duties as assigned

Required Education: • A baccalaureate degree plus two years of professional level experience in information technology or electrical engineering.

SUBSTITUTIONS:
• Experience or training in information technology or electronic technician work will substitute for the required college training on the basis of twelve months of experience/training for two years of college.
• An associate degree in computer science will substitute for the baccalaureate degree.
• A baccalaureate degree with twenty-four semester hours in computer science, management information systems (MIS), quantitative business analysis--computer science, electrical engineering, information systems and decision sciences, computer engineering, telecommunications, or computer information systems will substitute for one year of the required experience.
• A master's degree in the above fields will substitute for one year of the required experience.
• Specialized degrees will substitute for a maximum of one year of the required experience.

Required Experience: • Six (6) months experience in basic hardware and software support or possession of a CompTIA A+ Certification.
• Six (6) months experience in Classroom Technology troubleshooting and repair (i.e., Switchers, Projectors and DVD/VCR).

Required Knowledge, Skills and Abilities: • Must also be available to work holidays, irregular hours, and on-call as needed.
• Communicate clearly and tactfully on the telephone, in person or a classroom.
• Must be proficient with the operation of all IT related equipment utilized by the department necessary to perform assigned duties.
• Accuracy in all phases of work performed.
• Frequent lifting and/or carrying of objects weighing up to 40 lbs. without assistance.
• Some lifting and/or carrying of objects weighing between 40 and 70 lbs.
with assistance.
• Must be able to climb and work from ladders at various heights and in tight spaces.
• Working knowledge of A/V concepts and ability to coordinate and successfully and timely complete multiple simultaneous projects.
• Prepare and present written and oral reports.
• Able to learn Helpdesk system utilities and the methods and techniques of using a variety of hardware and software products.
• Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing professional contacts/networks; participating in professional societies.
• Contributes to team effort by accomplishing related results as needed.
• Drives university vehicle to and from work site as required on a daily basis.
• Perform all other duties as assigned.

Required Licenses or Certifications: 

Preferred Education: 

Preferred Experience: 

Preferred Knowledge, Skills and Abilities: 

Benefits: As a member of the Louisiana Community and Technical College System, BRCC has an attractive benefits package with a wide variety of benefit options. Benefits offered include retirement, multiple medical insurance options, supplemental insurances (dental, term life, disability, accident, vision, etc.), Tax Saver Flexible Benefits Plan (saves tax dollars on some child care and medical expenses), holidays (14 per year, typically includes longer break at Christmas), generous annual (vacation) and sick leave benefits and Employee Assistance Program. Specific benefits depend on job category, percent effort and length of employment.

Passing pre-employment criminal background screen is required as a condition of employment. BRCC is an equal opportunity/equal access employer. BRCC is a State As a Model Employer (SAME) agency that supports improved employment opportunities for individuals with disabilities.