Sydney, Brisbane OR Melbourne
• Experienced in strata property claims and ready for your next career move?
• Newly created permanent role supporting continued business growth
• Hybrid working model
About the Role
As our business continues to grow and evolve, we’re seeking an experienced Senior Claims Officer with strong strata property claims expertise to play a pivotal role within our Claims team.
In this hands-on position, you’ll manage your own portfolio of complex claims while also helping shape and improve claims processes. You’ll act as a technical expert, providing guidance, advice, and support to Claims Officers and contributing to a best-in-class claims experience.
What You’ll Do
- Manage a portfolio of Vero Lines Specialty claims from start to end
- Providing expert advice on complex claims as a subject matter expert
- Designing and documenting claims processes to drive efficiency and quality outcomes
- Building strong relationships with internal and external stakeholders
- Mentoring, training, and supporting the development of Claims Officers
- Supporting onboarding of new team members
What You’ll Bring
- Minimum 5 years’ experience managing property claims (with exposure to strata)
- Experience mentoring or training others (highly regarded)
- Strong stakeholder management and relationship‑building skills
- Excellent analytical and problem‑solving capability
- Clear, confident communication and negotiation skills
What You’ll Enjoy
Access our award-winning Shine platform – your central hub for exclusive perks, wellbeing support, career development, and recognition. Shine has been recognised for excellence in employee experience, making it easier than ever to access what matters most to you.
- Hybrid working, flexible leave, 20 weeks paid parental leave, and up to 5 days paid flexible leave annually
- Paid study support, career breaks, on-the-job learning, and a $1,000 referral bonus for eligible employees
- Free wellbeing coaching, a dedicated Employee Council, and confidential EAP access
- Discounts at 400+ retailers, insurance savings, gym memberships, and reduced super fees
- Paid volunteer leave, donation matching, and unlimited emergency response leave
- Performance-based bonuses and Suncorp shares for eligible employees
- Diversity is celebrated through employee resource groups and inclusive policies for all families
Explore our full benefits: www.suncorpgroup.com.au/careers/benefits
At Suncorp we believe we are our best when our workforce is as diverse, talented and passionate as the communities in which we live and operate, and where our people feel included, valued and connected. We are passionate about inspiring our people by creating a diverse, accessible, and inclusive culture, offering flexible work, career development and internal mobility, and building connected relationships amongst our team members and with our customers.
If you require any support and adjustments to participate equitably in our recruitment process or in the workplace, we encourage you to melissa.turkington@suncorp.com.au for a confidential conversation. To apply for this opportunity, please submit your application directly via the link provided.
Apply now
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Advertised: AUS Eastern Daylight Time
Applications close: AUS Eastern Daylight Time