Business Process Analyst

We’re never just satisfied with how things are – because we know how things could be. And it’s our expert Technology team who forge ahead every day to make those ‘what ifs’ a reality.

Welcome to a place where you can chase real progress and drive real change. And that includes your own career. Being a part of Technology at Suncorp Group means being switched on, endlessly curious and always adaptable. In return, you’ll be supported to bring your own ideas to the table and challenge conventions – with the aim of making life a little brighter, simpler, and better for our customers and each other.

We’re looking for a Business Process Analyst who’s passionate about process improvement, AI and Automation. This is an exciting role for someone who loves to analyse, design and deliver solutions from start to end. You will join a high-performing, cross-functional domain of data science and automation experts, collaborating to develop cutting-edge software. As a Business Process Analyst, you will drive technology innovation across the Suncorp group through delivering relevant, intelligent solutions alongside a capable and supportive team that fosters strong culture.

What you’ll do

• Engage with product owners, process owners and take end to end ownership of AI & Automation projects (discovery, analysis, testing, and implementation)
• Independently lead the review of business process, architecture, design, and plan for intelligent solution delivery
• Identify and extract requirements using a range of business analysis tools; such as interviews, document and desktop analysis, workshops and side by side observations
• Evaluate information and data to determine problems/opportunities/solutions
• Contribute to estimation of development, and drive and manage performance of code development to ensure target timeframes are achieved
• Assess risk on any new and changed systems/processes and recommend controls where required
• Build and present recommendations, findings, and options to Senior Management

What you’ll bring

• Significant experience in facilitating and leading process discovery, modelling activities to quickly assess improvement or automation opportunity
• Experience in owning and managing multiple initiatives end to end
• Background in delivery of automation or technology enabled business solutions
• Exposure to Robotic Process Automation and/or Generative AI
• Experience working with technology departments, including offshore developers
• Business Analysis qualifications (desirable)

Apply now

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Advertised: 17 Jun 2025 AUS Eastern Standard Time
Applications close: 27 Jun 2025 AUS Eastern Standard Time