Location: Brisbane
REM: Attractive Salary Package (6 month opportunity)
About the Role
Aurizon is seeking a commercially minded and customer-focused Principal Adviser Customer Service to lead continuous improvement initiatives that enhance customer experience, business performance and service delivery outcomes.
Working closely with customers, operational teams and key stakeholders, you will identify improvement opportunities, optimise processes and drive sustainable business outcomes.
Key responsibilities include:
- Leading the development and assist with the implementation of the overall improvement program for Aurizon’s Coal Business to ensure targets are met.
- Driving business optimisation by providing expertise in the identification of opportunities to maximise value and minimise risk.
- Monitoring and managing the implementation of business improvement project activities in relation to selection, scope, development, approvals, progress, cash flow and work quality to ensure they are completed to the required standard and within program budget constraints.
- Partnering with stakeholders to identify opportunities and implement practical solutions.
- Analysing business performance and providing insights to support decision-making.
- Developing reporting and performance measures to track progress and outcomes.
About You
You are a customer-focused improvement professional with strong analytical skills and a passion for delivering meaningful change. You can influence stakeholders, solve complex problems and translate insights into practical outcomes.
To be successful, you will bring:
- A relevant tertiary qualification in Business, Commerce, Engineering or a related discipline.
- Lean, Six Sigma and/or Project Management qualifications.
- Experience delivering business improvement, transformation or operational excellence initiatives.
- Strong project management, stakeholder engagement and communication skills.
- Demonstrated ability to analyse data, solve problems and deliver commercially sound outcomes.
- Experience coaching others and influencing positive change across an organisation.
- The ability to build strong relationships and work collaboratively across diverse teams.
At Aurizon, safety, accountability and continuous improvement underpin everything we do. If you're passionate about improving customer outcomes and driving business performance, we'd love to hear from you.
What we offer you:
At Aurizon, we support the development and growth of our employees. With a national portfolio of operations, we offer long-term and exciting career opportunities.
Some of our benefits include:
- Development and growth opportunities.
- Access to mentoring and development programs.
- Discounts on selected health insurance funds, personal travel, gyms, vehicles and retail brands.
- Parental leave program and super booster.
About Aurizon.
Aurizon is Australia’s largest rail freight operator and a top 100 ASX company. Each year, we deliver more than 250 million tonnes of Australian commodities right across the country. Aurizon is crucial to the Australian economy, connecting miners, primary producers and industry with international and domestic markets.
Look to Aurizon for a diverse and collaborative culture.
At Aurizon, we are proud of our diverse, collaborative, creative and high-performance culture. We celebrate the contribution of every employee and provide opportunities for career development in a dynamic, caring, and inclusive work environment.
To learn about us and our company values, please visit www.aurizon.com.au/careers
