Position Department: Enterprise Infrastructure
Position School: Administration: No School
Overview:
Information Technology is looking for a motivated college student with excellent problem-solving and troubleshooting skills to support the day-to-day operations of the campus computer lab environment. Secondary responsibilities will include assisting with vulnerability management efforts and managing the university's Extended Detection and Response (XDR) platform.
Responsibilities:
Primary responsibility of this position is to assist in the management and maintenance of the campus computer lab environment. Secondary responsibilities include: identifying and remediating vulnerabilities on client systems using enterprise Extended Detection and Response (XDR) platform; assisting guests, students, faculty and staff in diagnosing issues with software and workstations; deploying software to workstations utilizing enterprise configuration management solutions; documenting system configurations and procedures. Must be available to work during the summer to prepare the computing environment for fall semesters.
Minimum Qualifications:
A current GPA of 3.0 or higher. Proven experience as a Help Desk Technician, System Administrator, or other entry level IT service role. Strong understanding of computer hardware and software. Experience with Windows operating systems. Basic networking knowledge (TCP/IP, DNS, etc.). Excellent problem-solving and troubleshooting skills. Strong communication and interpersonal skills.
Academic Years Preferred: Any Academic Year Will Be Considered
Is this position funded through Federal Work Study dollars?: No
Average Number of Hours Per Week: 20
Days of the Week to Work: Monday, Tuesday, Wednesday, Thursday, Friday
Anticipated Time Frames to Work: 9am - 5pm
Preferred Start Date: January 10, 2025
Anticipated End Date: Dec 31, 2025
Act 153 Clearance Required: Yes
Required To Pass a Motor Vehicle Report Check (If driving on behalf of the University): No
Required to Pass a Credit Check: No
Additional Posting Information: None
Special Applicant Instructions: None
Commitment to Diversity:
Robert Morris University is committed to increasing diversity in our community and actively pursues individuals from all backgrounds. Additionally, RMU complies with all applicable federal, state and local laws and provides equal opportunity in all educational programs and activities, admission of students and conditions of employment for all qualified individuals regardless of race, color, sex, religion, age, disability, sexual orientation, or national origin.
Reasonable Accommodation Notice:
Federal law requires employers to provide reasonable accommodations to qualified individuals with disabilities. Please email humanresources@rmu.edu or call us at (412) 397-6270 if you require a reasonable accommodation to apply for a job or to perform your job.
